Reviews (356)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this app as very easy to set up, with clear templates and video guides that handle large, complex menus quickly. The free plan is seen as generous, while paid options add valuable design flexibility. Merchants highlight powerful, image‑rich mega menus, strong Shopify navigation integration, and fast, hands‑on support for custom code and theme issues. Many report smoother shopper navigation and recommend it over other menu solutions.
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Rating that App isn't enough, Support is what makes an App good, and we had great support. We were having an issue /w the mobile menu, but they got it resolved quickly.
Thanks for sharing your experience! 😊
meteor mega good mega menu created and easy thank you! Very nice app and menu mega menu is very easy to make
Glad to hear it was an easy and effective solution for you. Cheers!
Won't let me select the free plan. Have never used this app before but it asks me to delete menu items before downgrading. Very unprofessional app! Deleted.
Hey there, looks like you installed the app in 2018 and we still had some old menus stored for you.
We're happy to help get you on the free plan if that's what you want. We just need to make sure menus that aren't included on the free plan are removed from your store.
We're always happy to help if you reach out to support@heliumdev.com
Plug-and-play solution that really helped UX on my site. Premium is worthwhile -- shoutout to Brett for the extra hand getting things cleaned up.
Thanks so much for the excellent review and shoutout to Brett (our newest employee)! 😄
I love the app. Worth the monthly cost because it's so beautiful and customizable. I had an amazing experience with support getting the new menu to show on my site. I highly recommend this app!
Thanks for your review! Glad we could assist 💪
This app is very easy to work with, isn't too complicated and offers amazing options. Looks very professional, works perfectly and adds that little bit of "extra" to our website. Thanks to the Helium team for making such a perfect app!
Love that little "extra" -- thanks for using Helium apps! 😄
The setup was easy and I was able to setup up the menus quickly. I cannot speak about the support as I have not had use them so far.
Thanks for your review! We'll count it as a win that you were able to set everything up without contacting support 🙌🏆
Our US-based Customer Success team is ready to help if you run into any snafus in the future 😄
We were excited to find this app, started setting it up but their preview link doesn't work so we can't move forward,
We tried several times to reach support, no one answers.
Disappointing customer service
So sorry to hear you've had a bit of trouble!
It appears that you've contacted us outside our normal business hours of 8am - 4pm PT Monday - Friday. Our team has responded to your messages, and we can certainly help you get your desired result, even if we're not online simultaneously.
We need clarification from you on a few points before we proceed, so please review the latest messages from our Customer Success team. Thanks! 😄
Adds a extra layer to your navigation, which exponentially expands the number of collections your navigation can handle. Brilliant if you have lots of product. The support is Excellent. Support is USA based so there is a 8 hr time difference, but they start chatting bang on 6 PM!
Fantastic feedback, thank you so much 🙌
I'm glad our US-based support still works for you in the UK!
The menu works great, had an issue when we tried to upgrade to a shopify 2.0 theme and the customer service was excellent, they addressed it right away and our menu was up and running the same day.
Thank you for your review! We're happy that we could help you get things up and running. We take customer support seriously and we're happy it made a difference for you 😎
