Reviews (2,393)

Overall rating
4.6
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app gives fascinating insight into how customers move through their store. Session recordings and heatmaps help reveal drop‑offs, dead clicks, and high‑engagement areas on key pages like product and checkout. Many use it to improve UX, boost conversions, refine ad targeting, and catch issues before scaling traffic. It’s frequently called a must‑have, with an intuitive interface, easy Shopify integration, and powerful free features.

June 13, 2026

加载视频有点卡

Kaiivo
United States
About 1 month using the app
August 5, 2026

very good

BeeRusty
United States
5 months using the app
August 5, 2026

SO FAR SO GOOD

Sentia Spirits
United Kingdom
14 days using the app
August 3, 2026

çok iyi ve kullanşlı

Fifty Butik
Türkiye
2 days using the app
August 2, 2026

gracias

Kazven
United States
1 day using the app
August 24, 2026

why always showing Error 403

Verse and Vessel LLC
United States
3 months using the app
Microsoft Clarity replied August 25, 2026

Hi Verse and Vessel LLC!

We’re sorry for the inconvenience. We experienced a temporary service outage that caused the 403 access error. The issue has now been resolved, and you should be able to access Clarity from your Shopify store as usual.

If you continue to experience any issues, please contact clarityms@microsoft.com with your project ID and shop URL so we can assist you further.

August 25, 2026

I suddenly started getting a 403 error in my shopify that forbid access to clarity. i don't know why...

yummand
Austria
6 months using the app
Microsoft Clarity replied August 25, 2026

Hi Yummand!

We’re sorry for the inconvenience. We experienced a temporary service outage that caused the 403 access error. The issue has now been resolved, and you should be able to access Clarity from your Shopify store as usual.

If you continue to experience any issues, please contact clarityms@microsoft.com with your project ID and shop URL so we can assist you further.

July 30, 2026

Good

Mayra and Company
United States
3 months using the app
July 31, 2026

great tool, and free

THRILL+
Netherlands
29 days using the app
May 7, 2026

As a micro-business owner with no budget for a digital agency, this app is a miracle!

Clarity really provides clarity on whats working and not working on my website with simple visual story telling and stats.

bbcat
Canada
1 day using the app