Moose AI Chatbot & Live Chat
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Reviews (486)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this is a high‑impact support tool that cuts customer service workload by handling most questions with a fast, accurate GPT‑4 chatbot. They like having live chat, AI, ticketing, FAQs, and automation in one place, plus easy setup, strong customization, and multi‑channel support. Many highlight flawless performance, better results than other bots, and very fast, hands‑on support, including custom code help, at attractive pricing.
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I start using Moose app for FAQ page. Its good.. and customer support is very fast and active.. resolve issue immediately.... happy to use it
It is always a pleasure to serve you, and our team members are delighted to have you on board. With your support, we can make even more progress on our app development.
If you need help, please contact our support team by live chat or email. The possibility to serve you excites us greatly!
Much appreciated,
MooseDesk - Customer Support Team.
fantastic app! and the customer service is amazing!!! i had a couple of questions and anne helped me straight away!
Hi THE FJORD HOUSE Team,
This is Anne here. Thank you for this wonderful feedback! We're honored to have earned your trust and look forward to your next visit.
Thank you so much and wish you all the best with your journey.
Thank you so much,
Anne from MooseDesk Team
One of the best chat/support apps out there backed up by equally great customer service, quick, polite and helpful.
Very helpful customer service, quick and exceptional response.
Hi Ennap,
We're so pleased you had a great experience with our customer service! Thank you for taking the time to share your thoughts - it helps us ensure we're delivering exactly what our customers want.
If you have further question please do not hesitate to reach out
Thanks for being with us,
Sam from MooseDesk
Shopify officially recommended this plugin to me because their built-in inbox could not meet my needs. So far, everything seems to be going well. Riley is a great customer service and has solved all the problems I have encountered so far. I highly recommend it to everyone.
Hi Housegent,
Thank you so much for your generous review. It helps confirm that we're on the right track and really motivates us to keep pushing forward.
We're always looking to enhance our offerings. If you have any suggestions or if there's anything we can do to make your experience even better, please don't hesitate to let us know.
Thank you again for your support.
Best regards,
Riley from MooseDesk Support Team
Sam was very helpful when responding to my queries. The team was also very quick to implement the changes I requested for. Highly recommend!
Hi Bloomsbury Bakers,
Thank you for highlighting how much you enjoyed our customer service! Your feedback is invaluable, and we're delighted it met your expectations. We'll be sure to share your kind words with our team.
Thanks again for being part of our community,
Sam from MooseDesk
So far, so good. Impeccable customer service! That's 5 stars alone, especially for a new business. I look forward to new features they add to this app.
Hi Latia,
Thank you so much for your kind words. We sincerely appreciate you taking the time to share your positive experience with MooseDesk.
Our team is committed to delivering exceptional service and high-quality products, and your generous review affirms that we're succeeding in our mission.
Thank you once again. If there's anything we can do to improve your experience, please feel free to reach out!
Sincerely,
Riley from MooseDesk Team
Absolutely Amazing, I can say one of the best app for help desk and ticketing system. I searched many app didn't get any comparison to this app in No charge. Also this app is giving customization feature in Free of cost and Mentioning one of the Moose Help desk team member @Anne. she is simply Awesome in support. Wish you all the best.
Hi Manoj Kumar
This is Anne here, thank you so much for your kind review. It really makes my day. To have a chance to talk and help you is wonderful occasion to me.
Thank you so much and wish you all the best with your journey.
Thank you so much,
Anne from MooseDesk Team
want to give a huge shout-out to Anne for her incredible support throughout the entire process of setting up and running the Moosedesk app. She was patient, knowledgeable, and went above and beyond to make sure everything was running smoothly. The app itself is a breeze to use, and I highly recommend it to anyone looking for an efficient and user-friendly solution. Thanks to Anne’s help, we were up and running in no time!
Hi Eric,
This is Anne here, thank you so much for your kind review. It really makes my day. To have a chance to talk and help you is wonderful occasion to me.
Thank you so much and wish you all the best with your journey.
Thank you so much,
Anne from MooseDesk Team
awesome support - mina was very helpful. i reccomend
Hi kebites
We are grateful for your warm words. I and the rest of the team are overjoyed that we can begin assisting you right away. We will surely work even harder to improve both our app and our support staff as a result of your essential assistance.
If you require any more assistance, please contact us by live chat or email. We are always delighted to be with you.
Best,
Mina from MooseDesk Team.
