Reviews (190)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants call this a must‑have for automating repetitive admin work like tagging, notifications, metafields, inventory alerts, and data exports. Many say it’s more powerful than Shopify Flow or Zapier, handling complex workflows and custom API calls. Non‑technical merchants appreciate templates and guidance, while advanced features please technical teams. Support is frequently praised as exceptional, and many report strong ROI from reduced manual labor and avoiding custom development.

June 2, 2025

Super useful and even better — their customer support is outrageously good! Very quick to come online to help through chat, and they walk through everything if you're having trouble following the FAQs and such. Amazing!

Near Future Laboratory Shop
United States
Almost 2 years using the app
May 31, 2025

No option to cancel subscription.

Reinhart Autohaus
United Kingdom
About 2 months using the app
April 7, 2025

Easy app to work with & very good customer service!

MINOR FIGURES ATOMISED
United Kingdom
4 days using the app
March 12, 2025

Super helpful. The agent was able to go into my already created workflow and adjust the issue to help make the workflow operate the way we needed it to. 10/10! We love Arigato!

L*Space
United States
About 2 years using the app
March 6, 2025

A good app that covers complexities. The customer support team are great and very quick at answering queries and helping resolve any issues we run into. Highly recommend

nkuku
United Kingdom
Almost 5 years using the app
February 21, 2025

THANK YOU so much for ALL your help you guys are amazing and your app may be the best one I have every used for shiopify in 15 years.

CAMO HQ
United States
11 days using the app
January 30, 2025

Very effective solution for setting workflows.

Patrick, Kenny, and the customer service crew are probably the best ecommerce support team we work with across our entire tech stack - always super helpful and responsive.

HockeyStickMan Canada
Canada
About 4 years using the app
October 18, 2024

I LOVE THIS APP!! Literally SO easy to use and saves me a ton of time. They make it super easy to test out your workflows to validate that you set it up properly. Has made routing and tagging orders extremely straightforward for us.

Kamana
United States
4 months using the app
September 26, 2024

Great customer service and responds so quickly! Helps me fix all of the problems I may have. Overall we have had a great experience!

Cheeky Bliss
United States
Over 4 years using the app
June 17, 2024

This did not meet our needs, so we canceled and uninstalled it. Unfortunately, they are still charging $50 per month for the canceled service.

PDQ Car Wash Shop
United States
About 1 month using the app
Bonify replied June 20, 2024

It's impossible for us to charge you after you've uninstalled. Billing is entirely handled by Shopify. Shopify's system generated a charge before you uninstalled and the bill arrived later, after uninstalling. We have absolutely no control over how this works as this system is entirely controlled by Shopify. Please review Shopify's billing documentation for more information.

Per the documentation: "Make sure that you consider app billing cycles when you plan to uninstall an app. Recurring app charges are generated the first time an app charge is approved, and then on the first day of an app’s billing cycle. Because of this, a charge will appear on your bill even if you uninstall an app only a day or two after you install it."

See also https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps

Please direct any questions or complaints regarding Shopify's billing practices at Shopify directly. We are required to use the system, we don't get any say in how it works. Once you uninstall, we lose access to your store entirely. You reached out to us about this issue and we did the only thing we can do, which was to manually give a refund, which we did for you without hesitation. If there is anything else within our control that we can do to rectify this, just let us know, we'd be happy to do so.