Reviews (654)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is a powerful, time‑saving solution for complex multi‑carrier shipping. It automates carrier selection, live rates, box selection, and label generation, helping avoid undercharging and reduce shipping costs. Many praise its flexible rules for controlling services, handling hazmat, and advanced SKU‑based options. Support is frequently described as fast, patient, and highly knowledgeable, with strong help during setup and ongoing use.

October 16, 2024

When it works, it works okay, but I am contacting help nearly every day to address issues with their system.

The whole point of paying for an app is to make my shipping faster, and this is not doing it.

Rally Moto Shop
Canada
22 days using the app
October 3, 2024

Very good experience with the app so far. Our company is integrating through Fedex for parcel shipping rates and it truly is a seamless integration that returns the exact rates as our Fedex calculator.

The setup process can seem intimidating with so many different settings, but the developer and support teams are quick to identify problems and provide solutions within 24 hours.

PRIME Fitness USA
United States
About 2 years using the app
PluginHive replied October 16, 2024

Thank you for your review! We're happy to hear that the FedEx integration is working seamlessly for your fitness equipment shipping needs. We're always here to support you and ensure everything runs smoothly!

October 1, 2024

Great app, with even better support! Was a bit lost before I got set-up, but had meeting with their staff and got rolling in less than 30 minutes! Staff was very knowledgable on the challenges in my marketplace, and gave feedback on how I can improve my workflow and optimise my Shopify catalog to improve the customer experience.

10/10 support with a lovely app that I'm looking forward to using for many years to come!

Kamiko
Sweden
2 months using the app
PluginHive replied November 6, 2024

Thank you for your feedback! We're happy to have helped you set up PostNord for your anime and pop culture merchandise store, shipping both domestically and internationally.

If you need any further assistance, feel free to reach out!

July 9, 2024

I have been using pluginhive for many years now. It is easy to use and anything tricky comes up - the staff are always very helpful. Sagar has answered all my questions and jumps onto a zoom to guide me though more complicated stuff. great app!

LeCil
Australia
Over 1 year using the app
PluginHive replied July 15, 2024

Its great that our app helps your Australian beauty business with domestic and international shipping options by displaying rates for both Au Post (domestic) and DHL Express (international).

July 4, 2024

Sagar and Touseef has been excellent in their service and guiding me. I was using another App and another shipping company before I engaged Plug-In Hives.
They were patient and helpful. Finally, I have installed the App and replaced the Shipping company too.
I did a trial run with Sagar and Touseef over two evenings and now I am ready to go.
I find their app to be very good too. It is very comprehensive and matched and integrate with the Australian Post system and my Shopify portal seamlessly.
I have to say I would strongly recommend PHives to anyone.
Best Wishes to the Team!

Red Jade Online Store
Australia
8 months using the app
PluginHive replied July 15, 2024

We're glad our app simplifies deliveries within Australia for your delicious food products and displays domestic rates perfectly for Aus Post ensuring your customers see the shipping cost upfront.

June 25, 2024

This add-on app is very helpful in retrieving our shipping rates and generating shipping labels.

Pluginhive's support is also top-notch and know their way around Shopify.

Sibi in particular has been tremendous in his approach and I can't recommend them enough.

John Dickinson

Emerald Dental Works
Canada
Almost 4 years using the app
PluginHive replied July 16, 2024

Thank you so much for your fantastic review! We're thrilled to hear that our app helps display UPS shipping rates & print UPS shipping labels for your dental products shipped within Canada using UPS Standard services.

We appreciate your recommendation of our app!

June 24, 2024

This is by far the best shipping automation app I have ever used. This app has allowed me to scale my company dramatically and efficiently over the past year since I have been using it. Not to mention their customer service is INCREDIBLE. Touseef has hopped on a zoom call with me several times within 5 minutes of my request to solve the problem. This level of support is VITAL to run an online fulfillment business of any kind. 11/10 !

110% Nutrition
United States
Over 1 year using the app
PluginHive replied July 16, 2024

Thank you for your feedback! We're thrilled to hear our app has helped scale your supplement business in the USA, Canada, and worldwide by automating UPS shipping. We're here to support you every step of the way!

June 5, 2024

Managed to set up UPS connection flawlessly. We received great help from support. Great overall experience, would recommend 100%. Were not able to set up RoyalMail due to technical issues on their end with unavailable API but still received a thorough walkthrough on how to bridge this problem for our future reference. Thank you

Nae Aesthetics
United Kingdom
3 days using the app
May 27, 2024

I've been using this app for well over two years now and am very satisfied. I use it for shipping globally on both Canada Post and UPS. There have been a few hiccups or bugs over time but have always been impressed that someone is there on the other end of a support request email, even in their early morning hours half a world away. Well done.

9point8
Canada
About 2 years using the app
PluginHive replied May 29, 2024

Glad to know the app simplifies domestic shipping using UPS Standard and international shipping using Canada Post Tracked Packet for your bike components.

May 23, 2024

Easy, Convenient and essential. Does everything we need it to do as a business and Sibi is very helpful anytime I need support. This is app is a must have if you are doing batch shipping or managing a store with in house inventory! Thank you Plugin Hive!

CryoHeat LLC
United States
Almost 2 years using the app
PluginHive replied May 29, 2024

Happy to know our app is helping you ship using UPS Ground and UPS Worldwide Expedited for your US-based performance parts business. Thanks for choosing PluginHive.