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The app works as described and with some customization it is now doing exactly what we need it to do. Great tool to go in between Shopify-NetSuite.
Shivam has really gone above and beyond to get our customization work.
Hello
Thank you for your feedback!
We're thrilled to hear that the app is working as described and, with some customization, is now meeting your needs perfectly. It's great to know that it serves as an effective tool for integrating Shopify and NetSuite.
We are glad to hear that Shivam has gone above and beyond to ensure your customization work was completed to your satisfaction.
This application has worked great to integrate our Shopify store to Netsuite. The app offers a handful of helpful functions that are straightforward and easy to configure. Additionally, there are more technical field mapping options that can be utilized for customized solutions.
WebBee support tickets and live chat have both been responsive and aided in our success with their application. Support was able to quickly jump on a zoom call and help out on multiple occasions.
Hello
Thank you for sharing your experience! It's wonderful to hear that the application has worked great for integrating your Shopify store with NetSuite. We're glad that you found the functions straightforward and easy to configure, and that the technical field mapping options have allowed for customized solutions.
We're also pleased that WebBee's support team has been responsive and helpful, whether through support tickets, live chat, or Zoom calls. Your success is our priority, and we're happy to have been able to assist you effectively.
The Robust NetSuite Integrator app for Shopify is ideal for most users with straightforward requirements. The functionality is easily managed within the Shopify platform by those with a technical understanding of NetSuite and Shopify. All standard flows and requirements are catered for. The RNI team are extremely knowledgeable about both platforms and are ready at a few hours' notice to jump on a call and explain details about the setup, or even make minor backend changes to facilitate your needs. My client is very happy and now looking at an additional integration with another shopping platform.
Hello ,
Thank you so much for your kind words and positive feedback regarding the Robust NetSuite Integrator (RNI) app for Shopify. We are thrilled to hear that the app has met your expectations and has proven to be an ideal solution for your needs.
Our team at RNI takes pride in our in-depth knowledge of both the NetSuite and Shopify platforms, allowing us to provide seamless integrations and support to our clients. We are always ready to assist with any questions, explanations, or minor backend changes to ensure that your integration runs smoothly.
We are delighted that your client is satisfied and looking to expand their integrations to another shopping platform. Please let us know how we can further support you and your client in this journey.
Thank you once again for choosing Robust NetSuite Integrator.
We've signed up to the Max Unlimited Plan and it's been one of the more frustrating and maddening experiences I've ever had with a new piece of software.
They advertise a range of features but buyer beware, only some of these features are actually functional or reliable.
What works:
- Auto Sync Shopify Orders and customers to NetSuite *
- Auto Sync NetSuite Item Inventory to Shopify
- Auto Sync NetSuite Item fulfillments to Shopify
- Sync Price from NetSuite to Shopify
- Sync Shopify Order Edits to NetSuite**
What doesn't work (but is advertised)
- List Product from NetSuite to Shopify:
The main added feature of their Max Unlimited plan is so buggy and incomprensible that I do not think they should be selling it as a finished feature. Even more concerning they don't seem to have any explanation or understanding of why it doesn't work. Endless zoom calls and promises of a fix just around the corner amounted to nothing.
Most alarmingly the sync has no auditing or process visibility at all. It's black box so it can be updating your catalogue and you don't even know when it is updating or what is updating or what it has updated. In an effort to try and get this sync to work we left it on overnight and rather than list any new products it wiped the content from 16747 products! We we're extremely lucky to have a backup handy to reverse what it did.
- * Auto Sync Shopify Orders Paid for by Gift Cards. The app is unable to sync orders when customers use gift cards as the payment method. We raised a few tickets but they where never able to fix it so we ended up having to manually import orders paid for by gift cards.
- ** Order Edits in Shopify will close the original Netsuite sales order, delete the customer deposit and create a new deposit. This means if a customer makes a $100 order on Monday, edits the order for an additonal $50 on Tuesdsay (making it a $150) the app will just create a new order with a single $150 deposit on Tuesday, despite their actually being two deposits on two different days. If you edit a lot of orders this creates a lot of manual fixing up for end of months accounts and is a poorly designed feature.
So in short I do not recommend Robust Netsuite Intregator unless you have a very simple setup and a lot of patience. It's cheaper than alternatives but is buggy, incomplete software and their support team sends a lot of emails but provides very few solutions.
Quick and easy way to integrate shopify with Netsuite. Very responsive support team, but do need some patience in setting it up. Once it is up and running, it is a life-saver.
Hello
Thank you for sharing your experience! It's great to hear that the integration between Shopify and Netsuite was quick and easy with the support of the responsive team. While setting it up may require some patience, it's rewarding to know that once everything is running smoothly, it becomes a true life-saver. Your feedback will surely be helpful for others considering this integration. If you need any further assistance or have any questions, feel free to reach out.
Using the application since 2021, the support has been excellent as well as the flow of orders into Netsuite since that time. We are very happy with the service and their support of us even when things may go wrong. Thank you especially to Shivam for all of his help.
Hello
We are glad to hear that you've been satisfied with both the application and the support you've received since 2021. Having a reliable system for order flow and responsive customer support is crucial for a smooth business operation. If you have any specific feedback or if there's anything else you'd like to share, feel free to let us know.
It's always valuable to hear about positive experiences with products and services.
Using since 2021, the support has been excellent at ensuring our success. Our orders have been flowing without much issue and, if there is any issue, their support team has taken care of us well.
Hello
It's great to hear that you've had a positive experience with the support team since 2021. Reliable customer support is crucial for ensuring smooth operations and resolving any issues that may arise.
If you have any specific questions or if there's anything else you'd like to share about your experience, feel free to let us know!
Very helpful staff member guided me through all the steps I needed to fix my problem. All it took was a quick zoom call and the issues were resolved. This is a great app that saves us a lot of time with manual entry. I would recommend to anyone who uses NetSuite.
Hello
It's wonderful to hear that you had such a positive experience with a helpful staff member who guided you through resolving your issues via a Zoom call. It's clear that the app has been a valuable time-saver for you, especially with its capabilities to reduce manual entry tasks.
Thank you for the recommendation, and if you have any more questions or need further assistance in the future, don't hesitate to reach out. Your feedback is greatly appreciated!
This app is an excellent solution to integrate Netsuite and Shopify. We've been using it for a few years now, and their support team is excellent and very helpful any time there is an issue or changes needed. Highly recommend this app for anyone who needs to integrate Netsuite and Shopify.
Hello
Thank you for sharing your positive experience with the app that integrates Netsuite and Shopify. It's great to hear that you've been using it for a few years and that it has been a reliable solution for your business.
The fact that the support team is responsive and helpful when you encounter issues or require changes is definitely a valuable aspect of any software or service. Your recommendation will likely be helpful to others who are in need of a similar integration solution for their Netsuite and Shopify integration needs.
If you have any more insights or feedback about your experience with this app, feel free to share them, as it can be valuable for others considering similar solutions.
App is pretty robust. It does the job as advertised.
The connection is easy to configure and setting is not difficult.
I would recommend for people who has no heavy tech background.
Hello,
I'm glad to hear that you're satisfied with the app's performance! It's always a positive sign when an application lives up to its advertised functionality. The ease of configuring the connection and the straightforward settings are particularly beneficial for users without a heavy tech background. Your recommendation will likely be helpful for others in a similar situation who are looking for a user-friendly solution.
If you have any more feedback or questions about the app, feel free to share them.
