Reviews (3,196)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a user-friendly, intuitive email and SMS marketing tool that’s less overwhelming than some alternatives. They highlight easy-to-build automations, solid templates, strong Shopify integration, and helpful segmentation and analytics that drive significant revenue. Pricing is seen as fair and scalable, and many praise fast, knowledgeable support with migrations, domain setup, and troubleshooting, making it popular with small and growing businesses.

Edited February 13, 2019

Love using Omnisend for my shop ClosiTherapi Vintage! It's fits our e-commerce needs perfectly and better than any other email service which we have personally used. :) www.clositherapi.com.

ClosiTherapi Vintage
United States
7 days using the app
February 15, 2019

Super user friendly and makes great, professional-looking emails. Templates are easy to manipulate into the ideal format for your business.

Hex Girl
United States
About 1 hour using the app
February 19, 2019

the email designer is pretty feature rich and I am a designer. So, its a nice program and easy to use.

Footbridge Marketing
United States
About 2 months using the app
Edited February 24, 2019

Hello, i am writing a review so i can get rid of this stupid thing to do item inside the app itself. It says i have to leave a five star review to do that which is crap.

RadarContact
United States
About 2 hours using the app
February 28, 2019

Good UI and fast customer support make this a must-have app for ecommerce. Would be nice to have a few more template options for the pop-up.

Minnesota Discount Office Furniture
United States
6 days using the app
March 6, 2019

Amazing App, I've used it for my pop-up box and immediately received results. It is intuitive and easy to use.

Grip Genie
United States
About 3 hours using the app
Edited March 14, 2019

do try this out and make sure you get Anastasiia for live chat to experience how customer support should NOT be done. Extracts from my live chat with her A: "I have told you that I have already asked them to stop sending" A: "You click on Send now button. What do you expect to happen?" Quite apart from that she was also completely wrong on the tech knowledge too. There was definitely something very buggy about the system and I would have loved to have worked through it with their support but then alas Anastasiia happened. I am sure there are live chats for people who like to be reprimanded by a stranger. However I question whether a mail marketing app would be the right forum. I now took time to read some reviews and interestingly the positive reviews were all posted in batches on more or less the exact same dates and use the same very similar tones whereas the one star reviews are posted on varied dates and consist of varied tones in writing.

Stella Cove
United States
About 1 hour using the app
Omnisend replied March 22, 2019

We're sincerely sorry to see that you left feeling this way. Anastasiia's behavior was nowhere near acceptable and it was unexpected for our team as well. We can promise that the situation is handled and truly hope you will give us a chance to change your impression about our company.
Drop us a message at support@omnisend.com and we will make things right for you this time.
Customer Success Team

Edited March 14, 2019

I used this app to send my first marketing email to my existing customers showing new products. It was easy to set up and customize in order to look very professional. Time will tell how many extra sales are generated from using it but either way its definitely worth a try.

Elephant Shirt Store
United States
2 days using the app
March 16, 2019

I have tried to get in contact multiple times with the creators of this app without success. A majority of my emails land in the junkboxes among the receivers with is an incredibly high rate and I can not work with that. Tested to sign up with 5 different emails myself and 4 of 5 of the emails ended up in the junk box.

BabyMocs
Sweden
About 2 months using the app
Omnisend replied March 18, 2019

We are sorry to hear you did not get the response on time. Our customer success agent Katherine sent you two messages regarding this, one on the same day of your inquiry, another one - a day after. Please check your inbox and get back to us so we could work this out. Seems like you might have some problems with your email inbox, drop us a message at support@omnisend.com and we will be happy to resolve your issue together! Customer satisfaction is our highest priority, we promise to find the best solution to ensure your deliverability issue is resolved!
Customer Success Team

Edited March 16, 2019

So far so good. I like the easy integration and the automation involved when setting up and sending my email campaigns.

FIHEROE.
United States
About 3 hours using the app