Reviews (3,197)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a user-friendly, intuitive email and SMS marketing tool that’s less overwhelming than some alternatives. They highlight easy-to-build automations, solid templates, strong Shopify integration, and helpful segmentation and analytics that drive significant revenue. Pricing is seen as fair and scalable, and many praise fast, knowledgeable support with migrations, domain setup, and troubleshooting, making it popular with small and growing businesses.
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This software helps me effectively contact lost customers and improve my marketing capabilities. I like it very much. Great app.
**Update 06/25/2020 -- 5 star**
After placing the review up and talking directly to support, my issue was resolved. Happy to see that they helped and hope in the future for better operations moving forward.
**Original review below -- 1 star**
I am quite frustrated as a new user to this app. We had a very old mailing list that was filled with a bunch of emails that were registered clearly by bad actors (john.smith@test.com etc) so we ended up failing the criteria to send out our first campaign. This campaign is really important for us to get out right now because of the deal for Father's Day.
We understand it was our fault for the fail so we took the necessary actions they told us we needed to do to get the campaign flagged as correct. Once you fix the problem, your feed "must be submitted" to support for them to I guess manually review?! Okay, that's fine I guess since we made the mistake. The automated message for the review says they will "get back to you within 24 hours". We are now going on 26 hours and no change! We cannot wait much longer to send the campaign because the deal will end in just a few days.
I am beyond annoyed there is no way to talk to support about this because they don't provide any means to chat with support if problems arise. They have taken my money for the month. I have spent the $60+ it took to cleanse my feed. And I am still being penalized. Outrageous. Especially when it only took an automated process to flag my feed as bad. But it doesn't take an automated process to flag my feed back as good?
We feel terrible that we failed to resolve your issue within the promised 24 hours. Customer support is our top priority and we aim to give 100% of our efforts to help our clients.
We are happy to hear that the issue was resolved eventually and we will do our best to prove that Omnisend is a great choice. All relevant teams are informed about the situation and we promise improvements in the near future :)
Really easy to use interface and some great connectivity with Shopify ... Particularly like the unique code customer discounts. Was using MailChimp - this is so much better
Very good tools. Very user friendly and many useful features. I used it for send newsletter and automation marketing. So easy.
Fully featured mailer. Tech support was prompt and helpful. Even though i'm still learning the application, but I am confident this e-mailer would perform. I wish it has more customization for designers though.
LA meilleure application de marketing par e-mail !!
Je recommande à 10 000 % , il y a nombreuses fonctionnalités.
Nombreux modèles d'email, nombreuses campagnes, bref tout est parfait Je suis à l'essai gratuit pour le moment et viens d'envoyer ma première campagne.
Most ethical and professional company in email business in market. one of the best customer centric company i have come across in past 10 years.
I have been omnisend customer since past 4 years and they have lived upto their reputation. i would like to specially thank Will who would try every possible way to help us find the right kind of solution. People like him make big companies shine!
thanks for being awesome.
The customer service provided from Arina and the rest of the Omnisend Team is AMAZING! I have been in business for 30 years and have been selling online since the internet started... and I can say that this company is truly professional and helpful. You will gain sales by using this app!
I have all the functions I want
Will choose to upgrade in the future
sorry but i found it too complicated to work on, it takes me out of shopify to create email and select one by one product to add there ......
Hey, we can solve this together! To help you onboard quickly, we have prepared the Onboarding course with video guidance >> https://www.omnisend.com/resources/onboarding-sessions/. More, our support team is ready to help customers set up 24/7, Xenia has already reached out to you :)
Omnisend is designed to help you grow your business, and you can do a lot more than the regular promotion sending. You can create popup forms directly on your Shopify store, enable omnichannel automation workflows to message customers who sign up, browse your store, abandon carts, and more. And we have Product picker, so you don't need to add products manually >> https://support.omnisend.com/en/articles/1061865-product-picker.
Drop a message to Xenia and we will set everything up together :)
