Reviews (3,197)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a user-friendly, intuitive email and SMS marketing tool that’s less overwhelming than some alternatives. They highlight easy-to-build automations, solid templates, strong Shopify integration, and helpful segmentation and analytics that drive significant revenue. Pricing is seen as fair and scalable, and many praise fast, knowledgeable support with migrations, domain setup, and troubleshooting, making it popular with small and growing businesses.

Edited December 16, 2016

Simple to use, very user friendly. I've wanted something like this for a good while, but no one product did it all - until now. Pleased I found it!

Note added 13 December. Unfortunately I found that if any of your customers are using Norton Virus protector this site is flagged as a Phishing Site when using the scratchcard template. I advised Soundest and was advised I would get a reply about this in 24 hours. Four days later I asked them again, and was advised that the issue had been passed somewhere else and I would be advised in due course!

I stand by my initial comments, but this is clouding my opinion. Do not use the Scratchcard template until it is fixed. Norton blocks the site and it reflects on your site to your customer. At this stage I am only on the 14 days trial,(8 days left) so may look elsewhere in the meantime.

4 Days later I'm told in an email - Final Update! the problem is fixed. And it seems to be so well done on that. I like the product, but the service levels need to be worked on. Final Update indeed. If they would have said - Thank you for taking the time to highlight an issue that could have shown users of our product in a bad light to potentially millions of their customers, The problem has now been rectified. that would have been customer service. And if there had been a by the way we recognize how this could have looked to your customers here is 3 months free premium services for your time and effort, that would have been customer retention. Never mind!!

I will trial this for a few months - solely because Shopify have validated them. I will keep looking elsewhere however. Nice product generally, customer service and response times are lacking.

Healthy Audio Hypnosis
United Kingdom
11 days using the app
Edited December 7, 2016

I receive numerous emails everyday about SEO and how to improve online marketing.

I like reading the Soundest news and tips from the mostly obvious but havent got time to do, to the development of campaigns.

I have used the email campaigns which have effectively increased our take up of online ordering for wholesalers, and been a way to connect with our telephone customers online. I am sure this has helped our sales.

Keep on doing your good work.

Lemonmyrtle
Australia
About 1 month using the app
December 13, 2016

Sent a beautiful marketing email fast

Ku Mi
Israel
About 3 hours using the app
December 13, 2016

Great !

Got lots of sales. Only comment would be that the cart recovery email timings are could do with some flexibility.

Cavacast
United Kingdom
15 days using the app
December 16, 2016

I've been using the free version so far, and I like the design options and the templates. The inclusion of products and coupons is easy, more so with the paid version where you can directly link to your product catalog. Reporting is detailed and gives you all the pertinent information, incl. opens and clicks by device; best reporting feature is the revenue generated from an email campaign.

Alzodigital
United States
About 1 month using the app
Edited December 22, 2016

Like it so far, just wish the lowest paid plan was a little cheaper. Trying to keep overhead costs as low as possible. It's a lot easier to use than mail chimp.

Hana Lalzari
United States
5 months using the app
December 26, 2016

Nice! Easy to create campaigns! Lots of options for customization and good price!

Lace The Game
United States
About 1 month using the app
January 1, 2017

So far so good...waaay to easy to use, will now just see how the traffics flows in!
-Oak+Tonic

Oak Tonic
Canada
About 1 hour using the app
January 11, 2017

So far so good, so simple and easy to use.

Dtpcs
United States
8 days using the app
January 26, 2017

At Dirty Knees Soap Co. we pride ourselves on customer service and we will only work with companies that do the same. It's clear, that Soundest values their customers. That, on top of the fact that they have a simple, easy-to-use product, simplifies our processes.

Dirtykneessoap
United States
4 days using the app