Reviews (3,195)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a user-friendly, intuitive email and SMS marketing tool that’s less overwhelming than some alternatives. They highlight easy-to-build automations, solid templates, strong Shopify integration, and helpful segmentation and analytics that drive significant revenue. Pricing is seen as fair and scalable, and many praise fast, knowledgeable support with migrations, domain setup, and troubleshooting, making it popular with small and growing businesses.

August 22, 2018

Very affordable and super easy to use. Great customer service!

Blue Culture Tees
United States
About 2 months using the app
August 22, 2018

The last 3 months my cost has gone from $63 to $160 and now $266.
The last month, they upgraded me to PRO without me asking anything so that I would pay $266 instead of $105.
I never had the need for a PRO plan !

These are absolutely dishonest methods. They took advantage of me thinking I would not pay attention and stole my money.

I asked for . a refund and they basically refused !

Legend Archery
United States
11 months using the app
Edited January 23, 2019

Extremley poor support. Would avoid using as they create a lot of unnecessary work.

Block your mailing list if you have any inactive contacts in it.

Ukratchetstraps
United Kingdom
5 months using the app
August 23, 2018

Easy peasy! First funnel and email campaign complete! Looking forward to seeing results!

Kraken Golf
United States
5 days using the app
Edited August 30, 2018

I Absolutely LOVE this app. It allows for 3 things. First I can send email marketing, but it's not just me sending a bland looking text file. They have tons of easy to use drag and drop options to help make the email look really professional and well put together. I've tried doing this on my own before and the results were really bad looking (it kind of looked like my 9th grade chemistry report where we got to use clip art for the first time ever...., lol). With this app it actually looks like you'd expect a promo email to look.

Second, it lets me create a nice looking pop up on my website that encourages people to opt in to my mailing list. I couple this with an incentive discount, and it works really well .

Third it lets me place a static tab at the bottom of the page window that people can click on to subscribe. This allows you to get GOOD subscribers (ie people who want to be subscribed) without having to depend on them reading a popup (which most of us reflexively close) or get all the way to the checkout process. Currently my signup rate (which the app shows) is about 10x higher for the this method than it is for the popup.

Also, I've only contacted their customer service once, and they were super fast and had the exact information I was looking for.

It's a good app, and if you're toying with the idea of trying a marketing app or not sure which one to go with then just give this one a shot. You'll be happy with it.

If you want to see it in action you can check it out on my page (www.soakeydokey.com). ;)

Soakey Dokey
United States
5 months using the app
August 30, 2018

So far, it is great. There is a leaning curve like with every widget, but I like it. The support is great.

Fabric Bistro
United States
About 2 hours using the app
August 31, 2018

Pretty easy to use, and the themes are nice.
Especially those pop up sign up form, the main reason I switch to Omnisend from Mailchimp.... Wish they will keep improving.

Candyapple Store
Hong Kong SAR
7 days using the app
September 5, 2018

An amazing tool that makes things so easy and simple. Highly recommended for email marketing. Makes your life so much easier!

The Urban Writers
Canada
24 minutes using the app
September 24, 2018

Brilliant so far, only on Day 1 and already super easy to use and fast support thank you very happy store owner.

Ash & Dove
United Kingdom
About 1 hour using the app
Edited June 17, 2021

3 years on and still amazed at how great Omnisend is! Very helpful consultants and quick responses and very easy to manage, reports are in real time and readily available.

Homemark
South Africa
Almost 3 years using the app