Pickup Delivery Date Pickeasy
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (1,329)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants recommend this app for managing pickup and local delivery at checkout. They say support is exceptional—fast, patient, and often handling full setup via calls or screen‑share. The app clearly separates pickup vs delivery, enforces date/time slots, and captures delivery notes, reducing customer confusion. Merchants like its complex rules (postcodes, locations, prep times, closing days), Google Calendar sync, customization options, and say paid plans are worth it.
Refine
-
By rating
Farhath Manaz is awesome!! He is patient and very throughough. This App has been able to make my checkout so much more professional and easier to use for my Customers.
Thank you so much for your wonderful review!
We greatly appreciate the time you've taken to share your experience with us. Your valuable feedback inspires us to keep improving and delivering exceptional service to our customers:)
I experienced some challenges and the team has been incredibly responsive. I really appreciate their customer support and the app itself functions really well. I recommend.
Hi Ivany,
I’m Rahul, Product Manager for Pickeasy at Logbase.
First, I want to sincerely apologize for the experience you had with Pickeasy and with our support response. I completely understand your frustration. If you are telling you that your website is not working, that is a serious issue, and we should have treated it with the urgency it deserved.
I personally reviewed the conversation and the issue you reported. I understand that you were already facing this for several days, and when you reached out again, we were not able to get immediate access to our development team during our midnight hours. That is not an excuse, and I take full responsibility for the delay and the poor experience this caused you.
I also understand why you chose to uninstall the app and request a refund. Before you move away from Pickeasy completely, I would genuinely appreciate one opportunity to make this right.
If you are open to it, I will personally handle your case from here. Our team will review the issue end to end, identify the exact cause, and make sure the app is working correctly on both desktop and mobile for your store. I can also arrange a live call or screen-share session so we can troubleshoot this transparently and resolve it properly.
Our goal is not just to retain you as a customer, but to earn back your trust. Your experience was not the standard we aim for, and I am sorry that we let you down.
Please let me know if you are willing to give us one final opportunity to fix this. If yes, I will personally coordinate with you and our technical team until the issue is fully resolved.
Thanks,
Rahul
Product Manager
Pickup Delivery Date-Pickeasy
Logbase.io
Subiksha was amazing help, I am very grateful for her! She is very quick and knowledgeable, thank you Subiksha :)
Thank you for your wonderful review!
We greatly appreciate the time you've taken to share your experience with us. Your valuable feedback inspires us to keep improving and delivering exceptional service to our customers:)
Customer support for this app is amazing! I worked with Vignesh this morning, and he was able to solve an issue in 15 minutes that I had been trying to fix for a whole day. Highly recommend based on the level of care!
Thank you so much for your wonderful review!
We greatly appreciate the time you've taken to share your experience with us. Your valuable feedback inspires us to keep improving and delivering exceptional service to our customers:)
barath was very helpfull!
Great support! Very quick and helpfull.
Thank you so much for your wonderful review!
We greatly appreciate the time you've taken to share your experience with us. Your valuable feedback inspires us to keep improving and delivering exceptional service to our customers:)
Subiksha was very helpful! And good app, have been used few years
Thanks so much for your support and thoughtful feedback. Your time and input are genuinely valued and make a big difference in helping our company grow :)
Subiksha helped me resolve all the technical issues I faced. This app is very user-friendly and helped our business to increase trust and conversion rate.
Thanks so much for your support and thoughtful feedback. Your time and input are genuinely valued and make a big difference in helping our company grow :)
We are very happy with the Pickeasy app and the overall experience so far.
The app works smoothly with our Shopify store and provides exactly the functionality we need. It is easy to use, well-structured, and integrates seamlessly into the checkout flow.
The support team is professional, responsive, and solution-oriented. Communication has been clear and efficient, and they are always willing to assist when needed.
Overall, a reliable app with excellent customer service. Highly recommended.
Thanks so much for your support and thoughtful feedback. Your time and input are genuinely valued and make a big difference in helping our company grow :)
Subiksha was most helpful and patient with my queries. Fixed everything quickly and efficiently. Thank you so much!
Thanks so much for your support and thoughtful feedback. Your time and input are genuinely valued and make a big difference in helping our company grow :)
