OrderEditing.com

OrderEditing is a true game changer. It’s rare to find an app that can increase revenue while simultaneously reducing customer support tickets, but this one delivers. The functionality is seamless, and the support team behind it is genuinely exceptional — responsive, knowledgeable, and invested in helping brands succeed.

Absolute no brainer app. Team are fantastic with incredible support and innovative approach.

Its immediately saved us customer service time and issues with incorrect orders being shipped / followups and unnecessary charges we have to bear due to human errors.

Upsell piece also a game changer integration to make app even more useful!

Keira and the Order Editing team went above and beyond to get us live with their app. They were incredibly responsive and quick to address all of our unique business needs. Even though we've only been live for a week, we’re already seeing a remarkably positive impact on our store. We can’t wait to continue tracking the results. I 100% recommend this app to anyone looking to free up their customer service team and boost customer satisfaction.

I’ve been using Order Editing now for several months, and it has completely transformed how we manage post-purchase changes. From the moment a customer places an order to when it ships, the app gives us a flexible, seamless way to let customers make edits themselves—without generating a flood of support tickets.

What I love most:
• True Self-Service Editing — Customers can change addresses, add products, apply forgotten discounts, etc., all from the confirmation email or order page. It relieves our team of manual edits.
• Configurable Time Windows & Rules — We control exactly how long edits are allowed and which changes are permitted (e.g. product removal, cancellations).
• Integration-Friendly — Changes flow through correctly to our 3PL, shipping software, and warehouse operations.
• Upsell Opportunities Built In — We’ve captured extra revenue by giving customers a nudge to add items before shipping.
• Responsive Support & Ongoing Improvements — The team is responsive, helpful, and actively working to make new enhancements.

In our first 60 days, we saw measurable benefits: reduced support workload, fewer order change errors, and new upsell revenue. It’s become an essential piece of our tech stack. If you’re on Shopify and want to provide better customer experience while saving time, this app is a no-brainer.

Highly recommended!

The best app to help reduce wrong address, this app has saved us $$$$ on the customer service team. Wrong addresses were one of the biggest pain points having to change before the order was sent out. This app saved us and the kicker is the up-sell feature as well. The app support team is out of this world super helpful don’t sleep on this app it’s the best investment you’ll make.

Order editing has been an excellent addition to our tech stack. In just one week, we’ve seen a significant reduction in requests from customers to change order details. Plus, it has already proven to be a strong return on investment, with the upsell function generating additional revenue.

The app is supported by a phenomenal team. A special shout-out to Paul Goldston - a true superstar, who ensured our integration was seamless and handled every detail with exceptional care. We’re extremely grateful for his support.

We highly recommend this app for any team looking to boost efficiency and drive results.

Order editing has been a game-changer for us. It’s significantly reduced the amount of time our customer service team spends assisting customers, while also improving the overall customer experience. We’re very glad we made the switch!

Hamish and the team have created a no brainer solution which saves us thousands of dollars in customer service time and has helped us steadily increase AOV since implementation. Any issues we have had have been resolved immediately with action from their team. Highly recommend this app!

OE has been a real game changer for our store. From the beginning, Lachie and Paul made the whole process seamless. They’re quick to respond, great to deal with, and genuinely care about making things easy for their customers.

The app itself was simple to set up and has had an immediate impact. We’ve seen a huge drop in customer service tickets, which has freed up our team to focus on other priorities while giving our customers more flexibility and control. Highly recommend!

Essential app with an outstanding team behind it!

We’ve been using Order Editing for a while now and honestly can’t imagine running our store without it. In our industry, we rely heavily on pre-orders, and there’s often a window between purchase and shipping when customers want to add products or make changes. Thanks to OE, they can do this themselves — without any extra work for our support team.
What makes this app truly powerful is not just the ability to add products, but also the ease of proactive upselling and giving customers control to update their address or other options. It leads to fewer tickets, more revenue, and a much smoother experience overall.

And let’s not forget the team behind it — absolutely stellar. The follow-up and support we’ve received, even from the C-level team, has been exceptional. They truly listen, think along with you, and get things done.
No idea how other shops manage without OE — for us, it became a core essential.