Reviews (346)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app greatly cuts support workload by letting customers self-serve post-purchase edits like address fixes, product swaps, cancellations, and discount code changes. Many report strong upsell performance, higher AOV, and ROI that “pays for itself,” plus fewer shipping issues from better address validation. Reviewers highlight flexible rules, reliable performance during high-traffic periods, smooth 3PL/ERP integrations, and proactive, strategic support.
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A game changing app that has helped reduce our CS teams tickets (and stress!), positively impacted our bottom line and kept our customers happy.
In the 67 days we've worked with Order Editing, we have made $20k in upsell revenue, eliminated thousands of support tickets, and had great feedback from all collaborators company wide! Hamish, Kiril (and team) are a delight to work with and care as much as you do about succeeding. Cannot recommend them enough!
Hamish has been incredible to work with, he truly gives 100% every step of the way and walks you through everything in detail. Order Editing itself has been a game changer for our team, making it so much easier for customers to update their orders seamlessly. Between the product and the support, the experience has been excellent. Highly recommend!
We are definitely seeing less questions in relation to managing customer orders and this is saving our customer service team much needed time to deal with more complex cases when they arise.
Then considering the additional sales from the upsell tool, I don't know why it took so long to make the decision to add Order Editing to our site.
We’ve been using Order Editing for just over a month now and it’s been a game changer. Hundreds of customers have canceled orders, changed products, and updated quantities all without needing to contact our support team. On top of that, we’ve earned nearly $3,900 in upsell revenue directly from the app. It’s easy to use, saves our CX team a ton of time, and gives our customers the flexibility they’ve been asking for. The founders are great and really care about the success of their customers. Highly recommend!
Game-Changing App with Real Results
We’ve been using Order Editing for about two months, and it’s already made a huge impact. In that time, we’ve generated over $22K in upsell revenue — an incredible ROI. Even more valuable, it has eliminated thousands of support tickets and streamlined our CX workflows, which our customer experience team truly appreciates.
The product delivers on its promises, the support team is excellent, and the value is undeniable. Highly recommend to any brand looking to unlock new revenue and reduce operational friction.
We’ve had an excellent experience using this app. Integration was seamless and it’s made a huge difference to our operations. It has significantly reduced the number of customer support requests we get for order changes, while also cutting down on address validation issues.
One of the biggest benefits has been giving customers the ability to correct their address post-purchase, which has saved us a lot of time and avoided unnecessary delays to fulfilment and reduces RTS.
The upsell feature has also been a great addition, it’s helped increase basket size and average order value in a really natural way.
On top of that, the team behind the app have been fantastic to work with, always responsive and supportive whenever we’ve needed assistance.
Overall, this app has added real value to our business and we highly recommend it.
Love this app!
It's a total game-changer for our team! Saving us hours each week & reducing our manual workload!
I love that it gives our customer control & flexibility, and provides them with an overall better experience post-purchase.
Post purchase upsells are a nice bonus as well!
The team are also amazing to deal with, so quick to respond & always so helpful!
Had such high hopes for this app but sadly it turned out to be a colossal waste of time.
Spent weeks going back and forth on email and calls with Paul and the team trying to implement the app and its features into our store, running more than 10 test purchases and attempting to troubleshoot issues with their devs to no avail.
After a week, finally they got the post-purchase upsells to start showing, but they were showing the wrong products at the wrong prices - going against all of the upsell rules and conditions we had set up.
This app does not work even remotely as intended. A very frustrating experience.
Hi Piers, I'm so sorry that my team burnt your time with 10 test purchases.
I'm the Founder here at Order Editing, it's great to meet you though I wish for better circumstances.
I recognise how disruptive this must have been to your business operations, especially after weeks of troubleshooting.
It's my responsibility to make sure you're effectively being communicated to by my team and I should have stepped in sooner. Worse still, I was in thread and had every opportunity to when I saw this dragging out to no avail.
Thank you for your honest feedback and despite everything, I'm appreciative of you trying us and making comments about the potential greatness and high hopes you had for what we built.
Those hopes aren't unfounded.
We repeatedly help merchants make an extra $1+ per every order, and I'm devastated we didn't deliver that for you.
If there's ever a second chance, we've built all of your feature requests and squashed the bugs related to your stores setup. Our CTO's sent these separately in apology.
You invested weeks of trust in us, and we failed you. That's on me, and I'm committed to doing better.
You have my email always, hamish@orderediting.com
If there's a next time—you'll be delivered the seamless, 30 minute set and forget setup that our other merchants enjoy. We can make this a five star review. 40% of our clients leave us one, we have it in us!
Since implementing Order Editing at Misen, we've seen a significant reduction in support tickets—customers are able to quickly and easily make changes to their orders without needing to reach out, which has saved our team a ton of time and bandwidth.
The product is intuitive, reliable, and fits seamlessly into our workflow. On top of that, the support from the Order Editing team has been fantastic—responsive, helpful, and always open to feedback.
Highly recommend to any CX team looking to streamline operations and improve the customer experience!
