Triom: Combine, Merge Orders
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If I could give 10 stars out of 5, I would!! Tom, the founder of the app, personally built features just for us.. talk about dedication! . It honestly felt like he was part of our own team, making the whole process seamless.
This app has saved us a ton on shipping cost! It makes our operations automated and efficient. It's a NO BRAINER for any businesses.
One of the best experiences I’ve ever had with a product and its creator! Good job!!
Wow, thank you so much! This honestly just made my entire week 😊
I had such a blast working with you on those custom features - that's exactly the kind of stuff I love doing! When I can jump in and solve real problems for merchants like you, it doesn't even feel like work.
So happy to hear you're saving a ton on shipping and that everything's running smoothly now. That's what it's all about!
Thanks for being awesome to work with, and you know I'm always here if you need anything else!
Tom
Founder of Order Merger 🚀
This app has made us lose over $6,000. They were DUPLICATING our orders instead of merging them.
We found out about this bug, reached out to them with ZERO response on their part.
We escalated the issue to Shopify, and TrioM didn't even reply to them.
I honestly have no words for how poorly the situation was handled.
We are deeply sorry for this experience and the significant financial impact it had on your business. This is absolutely not the standard we hold ourselves to, and we take full responsibility for both the technical issue and our poor communication response at the time.
Since this incident, we have:
- Completely rebuilt our order processing system to prevent duplication
- Implemented multiple safeguards and testing protocols
- Established a dedicated support system with guaranteed response times
- Created a compensation process for merchants affected by app errors
We understand that our previous lack of response was unacceptable.
Under our new management and support structure, this would never happen again. We now respond to all support requests within 24 hours maximum.
While we cannot undo what happened, we would very much like the opportunity to make this right. Please contact us directly at care@ordermerger.com so we can discuss appropriate compensation and show you how our completely rebuilt system now works.
We're committed to earning back your trust and that of the entire merchant community.
Sincerely,
Tom, TrioM owner
We use this app, however, be very careful with settings. As far as I can see, the defaults could cost you. Last year we merged several thousand $ worth of orders but it seems the the app created new orders as if it they were additional sales. Shopify then overestimated the 1099 to the IRS—showing elevated sales.
As a sole proprietor or LLC, you'd need to enter the excess as "returns and allowances" or similar in schedule C of your 1040 federal return. Simply stating your actual sales would underreport sales sent to the IRS and could cost you an audit, and a lot of additional red tape. Depending on your State, the problem could even be further exacerbated.
Thank you for bringing this important concern to our attention. We sincerely apologize for the confusion regarding tax reporting and the impact this had on your business.
We've just released a major update that completely addresses this issue. Our new version includes:
- Enhanced order tracking that properly handles merged orders for tax reporting
- Clear documentation on tax calculations
- Improved default settings to prevent these complications
We're also reaching out to you directly via email with detailed guidance on how our updated system works and how to configure it properly for your specific needs. Your feedback has been invaluable in making order merger better for all our merchants.
If you're willing to give our updated version a try, we'd love to work with you personally to ensure everything runs smoothly.
Best regards,
Tom, TrioM owner
Due to the app not marking the orignal Meta order as fulfilled, All the Meta orders were all refunded. Lost alot of money using this app. Not recommended if you use Facebook or Instagram for order merger.
We set up the app and had their team double check it before launch. We launched it and bam we lost $1,500+ due to orders being double printed inconsistently - it was hard to catch for us. Upon reaching out about the massive issue, they ignored me now three times. I wish I could upload the emails and the chats! Unprofessional company, buyer beware. We're contacting shopify and working with a lawyer to recover the sum.
Hello there, this is Tom, the owner of Order Merger. I was your point of contact in our support team.
I understand the frustration you experienced with the double printing issue. This happened because the printing was set up without proper filtering. With Order Merger, you have the ability to apply tags to original and merged orders, allowing for precise filtering during the printing process.
I made multiple attempts to reach out to you via email, chat, and WhatsApp to assist you in resolving the issue, but regrettably, we never received a response.
At Order Merger, we take pride in providing top-notch customer support and personalized guidance to thousands of Shopify merchants. I genuinely apologize for any inconvenience you encountered while seeking our assistance.
Should you decide to revisit or have any more questions, please don't hesitate to get in touch with us. We value your business and are here to help. Thank you for your understanding.
So far so good! I've been working with customer service via chat to perfect the user experience for our customers. Looking forward to sharing this app with many people. Already showing to be a lifesaver after one release today during Black Friday. The Auto merge was unbelievably helpful.
Thank you so much for your review. Our team always here to help you with any questions :)
Amazing! Tom helped with everything I had issues with. Absolute Legend <3
Thank you, this made my day! Happy I could help get everything sorted. That's what we're here for. If anything else comes up, don't hesitate to reach out! :)
This is the most solid merger platform I’ve tested so far. Orders have been smooth, with no issues or hiccups.
Thank you so much! Really glad to hear things have been running smoothly. That's exactly what the app is built for. If you ever need anything, don't hesitate to reach out!
Great app that works exactly as expected, and Tom’s support was fast, clear, and extremely helpful.
Thank you so much for this wonderful review! It was my pleasure to help you get everything set up. I'm always here if you need anything else!
Best,
Tom
Great customer service. I needed help understanding something on a couple of merged orders. Customer service chat was with me after a very short wait and helped clear things up for me.
