Triom: Combine, Merge Orders
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (75)
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Absolutely love this app! Makes merging orders quick & simple. They even have an auto-merge feature.
Thank you for your feedback 🙏
needed help on fixing the setting. we got a quick response. good customer service. thank you so much.
We appreciate your feedback 🙏 Our support team is here 24/7
Do the job perfectly ! easy to setup and at a good price, our customer love it. support is amaaaazing !
Thank you for your amazing review🙏 Our team is always here to help 24/7😎
So far so good! Also, great customer support AND they have a youtube page to learn about their products.
Thank you so much for the review. Our team always here to help you. :)
DO NOT USE! I cannot express enough... this app is a nightmare. I installed Order Merger and got my account set up with their support. I quadruple checked with support that everything was set up correctly before launching. We launched and I thought everything was going smoothly until my accountant just realized that they are DOUBLE COUNTING REVENUE. It's been a nightmare to fix. Their support doesn't fully understand questions and responds with statements that have nothing to do with question. They aren't able to 'fix' the double counting. It also makes your inventory extremely inaccurate because it double counts all the orders! There is no way to set up this app without inconsistent reporting. The app support recommends turning on a feature that makes duplicated orders zero, but then it makes your discounts tab significantly higher which looks awful for accounting purposes and makes your average order value WAY low. Shopify recommended this app, yet has NO IDEA the backend of what takes place. DO NOT USE.
Hey there!
Thank you for using Order Merger and your honest review. I'm truly sorry for the inconvenience our app caused your store's analytics.
The problem you've encountered can be easily solved by enabling "Set new order value to 0". This will prevent merged orders from adding any double revenues to your store's analytics. It seems this feature was disabled when you merged your orders.
I personally tried to reach out to you on both email and WhatsApp (offering you full refund, ways to restore your analytics back to their original value and the best way to setup the app) but never heard back from you.
Order Merger is a very helpful app for thousands of businesses and we encourage every one of our customers to reach out to support - we are available 24/7 for any question or assistance.
Please let me know if there is anything else I can do for you.
Tom | Order Merger CEO
Konstantin was very helpful! He called me over the phone and explained how to use the app. He was very knowledge
We appreciate your feedback 🙏 Our support team is here 24/7
awesome support, helped me a lot and answered a lot of questions. The App is working very good for us so far :)
Thank you for your 5-star review🙏 Our support team is always here to help you 24/7😎
The app was working great for us for several months. Now we continue to have issues with little care from the support.
Thank you so much for the review🙏 Our support team always here to help you 24/7😎
Worked great to merge my orders seamless! I love that you can use it manually or automatically. I would recommend highly.
Thank you so much for your review 😉
If you need anything, please don't hesitate to reach out - we are always here to help!
- Team OM
Great app for merging orders. Easy to use and reliable. It works with Recharge. Been using it for 2+ years, and it's great.
