Reviews (180)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for handling complex shipping needs that Shopify can’t manage natively. They use it to set precise rules by location, product type, weight, price, and tags, enabling fair rates for everything from small parcels to heavy freight and rural surcharges. Many say it’s essential to their business, citing reliable performance, clear documentation, and fast, knowledgeable support that helps design and troubleshoot detailed shipping setups.

February 10, 2023

We have a business that uses 3 different couriers with 3 different rates for each courier. Parcelify has completely streamlined how we are able to charge shipping and will save our team hours a week on manual work to modify orders. Alex was very responsive with support to help us get everything set up how we need.

I can't recommend this enough for anyone looking to streamline shipping headaches with Shopify!

Third Moon Brewing
Canada
23 days using the app
August 14, 2019

Very useful app that has allowed me to implement sur-charges for specific post-codes (UK based), which is real positive.

The one negative I've found while using the app is that you can't implement specific shipping rates based on customer tags, this is a real draw back for me, and may be the reason I end up looking elsewhere. Other shipping apps offer this function, which is the main reason I can't give the app a 5/5 review.

True Bites Family Butchers | Online Meat Shop
United Kingdom
Almost 2 years using the app
Clever Few Corp replied August 15, 2019

Thanks for your review and the kind words, we are sorry to see you go.

I’ll be honest, we are a little bummed with the 3-star rating but you didn’t say anything untrue or misleading. We don’t currently offer the ability to set rates based on customer tags. That’s a fact.

It is a feature we have considered adding but it hasn’t made it to the top of our priority list. If it was easy to do we certainly would, however Shopify doesn’t send any customer tag information when they send a rate request as part of the Real-Time Carrier API. That means we will have to get that information in other ways, and the effort required to download, save and continuously sync that data back to your shop and make sure it is alway right is significant.

If/when we add customer tags I’ll be sure to reach out to you. Hopefully you’ll give Parcelify another shot at that time.

Cheers!

Edited April 28, 2020

We've been using Parcelify for a while now and VERY happy with the product and support. We have very complex shipping rules based on product location, product tags, customer location, weight of cart, value of cart, etc and Parcelify is able to meet our needs.
Update 4/28: We had a strange bug/issue that we raised to the team. They were amazing communicators and quickly solved the issue and got us back online. Highly recommended!!

Good Buy Gear
United States
Almost 3 years using the app
June 29, 2019

I have been trying to set fixed shipping rates based on certain product types for months and was really not liking the idea of paying almost $50/month to do so with other shipping apps — Parcelify is the answer! I struggled to get everything figured out at first but support was AMAZING — super responsive and patient with me. With their guidance, my shipping dreams have finally been realized! THANK YOU ENDLESSLY for blessing Shopify with your work, Parcelify!

The Urban Flair LLC
United States
10 days using the app
April 11, 2019

Parcelify worked exactly as I imagined it would. Thanks to Alex's awesome, enthusiastic help and instructions, I was able to do all the custom shipping rules needed per product / product set (including setting rates for different qtys ordered, and which countries the product can be shipped to). Tip: if you don't see the rates show up at the beginning, you have to click troubleshoot then sync with Shopify. Only need to do this at the very beginning so that the rules show up on your cart :)

Pure Arts
Canada
8 days using the app
May 16, 2023

App seems to be working perfectly. We have had no end of problems with customers using our free UK shipping option despite not being located in the mainland UK. But thanks to this app we have been able to exclude these areas and we have been able to offer a discount for orders over a certain amount, which previously we could only do for mainland UK orders.

Customer support is also excellent, most replies were within a few hours, sometimes even quicker. Our personal experience was with Patrick who was very friendly, helpful and knowledgeable.

Aztec Leisure
United Kingdom
7 days using the app
Edited January 25, 2023

We use Parcelify to help us create multiple shipping prices for different charges within the UK that are difficult to account for within the standard Shopify shipping rates (Scottish Highlands/ Isle of Wight etc). It has also been really helpful in setting up carriage discounts based on spend and helping us to charge a delivery surcharge on some of our larger items that we get charged an extra surcharge from our couriers. The initial set up was a little tricky (because of what we were trying to do with a number of exclusions) but the help team are always on hand with helpful explanations of why what we wanted to do hadn't quite worked and point us in the right direction

Newton Commercial
United Kingdom
About 5 years using the app
December 3, 2016

Wonderful app! We are migrating our wholesale company to Shopify and I needed a way to to be able to charge a shipping surcharge for a few large, oversized items. I was about to lose hope when someone mentioned this in one of the online forums. This app allows you to do this and it works perfectly! Also, Christian is very responsive and answered my questions within minutes of emailing him. Considering that this app is free, I was like "WHAAA!??"

As others have mentioned, you do need to have Real Time Carrier Rates enabled, which is part of Shopify's $299/month plan; however, I was able to call support and they informed me that as long as I paid for a year in advance of any plan (even the lowest plan offered) they would enable it for me without paying for the advanced plan.

New Growth Designs
United States
1 day using the app
July 28, 2022

I only review apps after i've been using them for a while as I beleive it gives a more accurate picture and I've been using this app for a number of years now and have only good things to say. Yes it can be a little complex to understand how to create rules but once you get your head around the logic its not to difficult & its a very powerful app. Most recently we have set this up to charge different shipping rates to our customers in New Zealand who live in Rural delivery areas via a postcode rule. We emailed Parcelify to find out if what we wanted to acheive was possible with a formula and they came back to us quickly with a simple formula to create a rule that works perfectly. In summary the app is reliable, powerful, affordable and the support is top notch. AAA+++ for Parcelify.

Hair and More Ltd
New Zealand
About 4 years using the app
March 26, 2018

Parcelify is a simple, but powerful (and FREE) app. Figuring out the logic and how to appropriately setup the rates can be confusing, but a few quick questions emailed to the developer helped and the rest was a little trial and error. This is may be somewhat of an advanced tool for many Shopify users and may require some learning to use, but definitely worth the time.

Honestly, Shopify should have something like this built in to begin with because it makes so much sense. Instead of paying for expensive apps that had options we really didn't need or want, we were able to setup different shipping rates and exclude certain items from those rates using product SKUs through this app. I honestly don't understand the negative reviews and they are probably due to people not understanding how to use the app.

Sohnrey Family Foods
United States
7 months using the app