Reviews (46)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
July 14, 2022

Hands down the BEST App for my store! It has all the features I needed. Easily customizable and has never had any issues functioning correctly! The support team is always super quick, friendly and efficient! P.S. Looking forward to a more elaborate shipping feature as at the time I checked it out it was based on flat rate shipping rates, which for me it didn't work.

Euro Food Hub, LLC
United States
6 months using the app
October 6, 2020

This app has made our curbside pick up and delivery system 10 times easier on both the front end and back end. We no longer have to worry about customers placing orders and showing up 10 minutes later or not knowing when we deliver, which is so great! In addition, Ryan and Josh could not have been more helpful and responsive! Their support was incredible during the integration process. We're definitely moving from the monthly plan to the annual plan, it's worth every penny!

Cheese Shop Santa Barbara
United States
About 15 hours using the app
March 1, 2021

Amazing app! After looking for countless hours for a good app to solve delivery customization and scheduling I stumbled across Alpaca. By far the best available for delivery and booking customization. It is the only app I have seen that actually allows you to customize and schedule delivery options for multiple products at checkout instead of each product individually. If that wasn’t enough the backend order update and route generation systems are amazing! The team at Alpaca provided the best customer support I have seen on any shopify app and were more than willing to call to answer any questions I had and help me setup the app exactly how we needed it!

LandscapeDirect
Canada
9 days using the app
November 30, 2021

I have been using this app for about close to a year and it has worked wonderfully. It did take me awhile to understand how the app works but it's functions are so complete that I'd recommend to anyone running an online store. Josh (and his partner) from Alpaca has been absolutely fantastic in supporting us from day 1. They were quick to understand our challenges and needs, and patiently helped us through every step. I'd this app is worth paying for. Learn it, use it and let it take you further.

Sogurt
Singapore
About 1 year using the app
January 2, 2023

Truly amazing app. I tried many of the apps but this is the ONLY one that allows you to restrict the ability to set a pick up time until you mark the order as ready for pick up (packed). I emailed 6-7 other pick up apps and none could do this. I also found that this app was the best one for being integrated into shopify's native pick up functionality. The customization features seem to be the best by far in terms of what you can set and notifications to customers.

Most importantly, the service is STELLAR. They were so helpful, even though I'm definitely among their smaller clients I suspect. They didn't treat me any different. would recommend them 100 out of 10.

Bakline
United States
18 days using the app
November 24, 2020

If I could add more stars to this review I would! We were looking for an app to help take the place of multiple and help streamline our order fulfillment process, in addition to creating a more user friendly solution to booking pick ups and offering a new delivery service. If you're on the fence about this app, don't be. Natively there are so many great features this app offers, but what is even more impressive is the foresight and ambition of the team behind this app. They've gone above and beyond helping us get our site set up for our sale and I'm extremely excited to see them roll out updates with more useful features. Thank you team Alumworks for Alpaca and the service. By far the best I've service of any app I've worked with within shopify.

Crystal Star Nursery
Canada
About 1 month using the app
August 26, 2020

The Alpaca app works seamlessly, it's easy to integrate, and their support team is excellent. Best support I ever received from any developer. Good job Alpaca!

Kammok
United States
14 days using the app
November 24, 2020

Absolutely love the app, it does exactly what it says it will. But the best part is the customer service... the support you get from the developer is amazing. Highly, highly recommend!

Vandermeer Nursery Ltd
Canada
7 days using the app
September 30, 2021

Absolutely love the flexibility and custom of the app! Ryan and the team are always extra helpful and keen to improve the app based on our Feedback. This is the most advanced local delivery/pick-up app you can find for Shopify!

Frankie Shop Europe
France
8 months using the app
November 6, 2020

A++! Ryan helped me through my entire setup, and even went above and beyond for what my subscription offered. I'm a big believer in always giving more than you take, and these guys live by that in how they treat their customers. If you are looking for local pickup and delivery to be extremely seamless, or are struggling with setup, please do yourself a favor and install alpaca. Be sure to reach out to the crew for a seamless setup. They do all the heavy lifting so you can focus on other aspects of your business. 5 star service, 5 star company, 5 star app - Very very appreciative of Alpaca and Ryan! Thanks again guys!!!!

Ginny St. Lawrence Art
United States
20 days using the app