Reviews (1,708)

Overall rating
4.1
Counts per rating level
  • 78% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app very easy to set up and connect to Shopify, with reliable catalog syncing even for large inventories and both digital and physical products. They report smooth verification, clear analytics, and beginner‑friendly ad campaign tools. Many highlight strong organic reach, quick early sales, and helpful ad credits for testing paid campaigns. Support is described as responsive, resolving catalog issues and even offering courtesy refunds.

December 15, 2024

Seems to be ok but sometimes my streams get deleted and I tried to organise the meeting with one of their staff but he never showed up

Jack Murphy Ireland
Ireland
4 months using the app
July 29, 2024

Slows down site load on product and category pages. Blocks loading. Poorly coded. Removed and my site performance went back up

HomeWetBar
United States
16 minutes using the app
July 9, 2024

I am so happy I installed Pinterest app on my Shopify store. I’ve had over 800 new visitors to my shop in just 8 days. Other apps don’t compare. Love Pinterest. It’s easy to install and it brings results.

Kim’s Signature Beauty & Accessories
United States
9 months using the app
June 26, 2024

I was absolutely thrilled using Pinterest for my business and chose it to be the only source of traffic for my shop. We sell cool designer baby nursery decor and trendy baby outfits made in EU but our merchant account was removed without explanations and even any advice what is wrong with the website. After 6 years using Pinterest as a merchant and being verified merchant we just get robot replies from 50 cases all the same. we cannot disclose information your website doesn't meet minimum requirements. So we have to move to other sources of traffic because our Pinterest reach tremendously fell from 13+ mln and we produce original content and work hard on pins it fell to 5 mln in seconds. Supports doesn't want to help and even explain what is wrong and what we can update. So the app now is useless and I guess merchants with great products here are not welcome. Pinterest is overloaded with AI pins that take over platform and we are the original content makers have to go after investing so much work and time into content.

Cozy Nursery
United States
Over 4 years using the app
June 20, 2024

Starts off promising but ultimately a total waste of time.
Kept claiming I had issues with my store - URL not working (it is)
Then lacking policies/categories - literally on my homepage.
Either have automatic processes or incompetant staff.
3 chances to appeal even though you are appealing against things which aren't wrong in the first place.
Hopeless.

The Sheep Shack Shop
United Kingdom
About 21 hours using the app
April 29, 2024

This is not a free app, you have to trade your financial information to use it. I do not appreciate having to supply my credit card information just to use a "free app". You should never require this information when purchases are not being made. This is a gross abuse of privacy and financial information.

Nevermore Nursery
United States
About 1 month using the app
February 23, 2024

Trying to sell candles on Pinterest, got declined. Tried to contact costumer support, they closed my request without even answering it. How's that service ? My products are being sold on Shopify, Meta, Etsy, Google Merchant but Pinterest says no without any clear reason. Can't even have a single answer back.

Peach and Cream ®
Canada
6 months using the app
February 13, 2024

As an OG pinner (started back in 2010 with millions of views on my personal brand page), I am so frustrated and disappointed with the lack of customer service. It's almost as if they're all back there just laughing and smirking and joking at each help request that comes in. They respond with canned, repeated messages looping you back through the vortex of pretty but unhelpful support pages. Questions unanswered, promises to follow up left broken, yet new emails with shiny objects - it's like a toxic relationship you can't get out of. From trying to reconnect a shopify catalog (that mysteriously, without notice disconnected and a link to nowhere) to trying to get more than just the spinning button in response to affiliate links not saving - it's a general cluster of glitches, wasted time, & disappointment.

Cascade Iron Co
United States
Almost 3 years using the app
September 6, 2023

Shopify continues to say Pinterest is not connected to an advertising account. Choose an account to run ads on Pinterest. However, I have an ad account and somehow it’s not connected. Please help. '

Digi Dripp Nails
United States
6 months using the app
August 19, 2023

Excelente aplicación para crear campañas de ventas. Al momento de instalarla me confundí un poco, pues soy nueva en esto, sólo que tuve paciencia y la aplicación es fácil de usar y amigable para crear campañas.

DeTodito.com
Mexico
2 months using the app