Hulk NPS Post Purchase Survey
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Reviews (73)
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Great app! Incredibly easy to install, and must be easy for customers as well because the response rate so far is very high. We're getting useful information from customers without any hassle at all. Only thing that could be improved would be to have the feedback included in the email notification that says 'you've got survey feedback' so we don't have to navigate to the app every time to view the response.
Hey there, thanks so much for the review; we're so happy to hear you're loving our app! We love the simple feedback form setup, and are glad you've been utilizing it. :-)
You can also reach out to our support team - they're always willing to help how they can, and are able to do some minor style changes if you had anything in mind. :-)
We have flagged the email notification feature to our product team. We will get in touch with you as soon as we get an update from the team regarding the implementation.
Thank you so much for providing your feedback!
I love the fact that HulkApps gives you a workable app with all the features completely free. We were actually paying for additional services, apps, and platforms, and we've switched to the HulkApps for almost all of it.
I ran into my first issue recently and they were so fast and professional about fixing it, keeping me diligent on updates. Excellent customer service, excellent app, and excellent features make this a complete 5-star option you should use.
Thanks so much for the kind words! We really appreciate the review and are so glad to hear you're loving the app. We definitely pride ourselves on offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists!
The app rolled out a new update as I had the app since 2019 so it caused the form to stop working form February 2022. Since then, I have spent almost 2 weeks trying to get the form resolved by liaising with the team directly. I have sent over screen recordings and placed several test orders. The team refuse to follow resolutions to get it fixed. I have proposed solutions such as raising a fresh test order but they refuse to solve this. They keep blaming devices. This is the longest length of an unsolved issue with an app I have ever faced.
Hi there, I just wanted to apologize that our installer didn't work correctly.
Our manager has reached out to you to help with the issues that you are facing. Please get back to him when you can and we assure you that your issues will be resolved in less than 48 hours.
Thank you,
Great app free and basic does exactly what it says on the tin - seems to install well across different sites
Hey there, Thank you for your kind words. We're beyond happy to hear that you're enjoying Post Purchase app!
We are using this app to run a simple post purchase survey to find out how our users found us, primarily for marketing attribution needs. It works pretty neatly and is already helping us with new insights. Importantly, the survey loads pretty fast on the order success page thus ensuring we don't miss the opportunity to get user feedback. One of the other paid apps was actually slower than this, which is free! BTW, one feature that they could add (as a premium/paid feature perhaps) is the ability to show the survey only for new customers. That would be awesome. But, I am not complaining. This is a great free app that does what it promises!
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app for its simplicity and speed. We really appreciate it.
Your request for a conditional survey has been flagged to our Product Team. We will get in touch when we implement this feature!
Thank you!
Simple and Good app for Post Survey.
Support is quick and comfortable. I hope below for more convenience.
- Custom Setting for some Language
Hi there. Thanks for sharing your feedback. I just wanted to apologize that our glitch on iPhone12 Pro. Our experts are working on making things right for you.
Please let us know if you need anything else!
the app does what it says. Very easy to set up and install. Support was efficient and helpful. Recommending it.
Thanks so much for your kind words, and please let us know if you need anything else! We are always standing by to help. :)
Have a beautiful day!
Great app free and basic does exactly what it on my store(https://valuelink.shop). Many list coming.
The app looks great on your store! Thanks so much for the review, and for allowing others to see how it looks by linking your website. :-)
Amazingly simple/sleek. You'd be silly not to have this if you want to have some basic feedback from customers.
Hey there, thanks so much for the review; we're so happy to hear that you found our app useful for your store. We appreciate the kind words. :-)
Have a beautiful day!
Very useful to get real feedback and new ideas from the customer what they want. I recommend this all Indian stores
Thanks so much for your kind words, and please let us know if you need anything else! We are always standing by to help. :)
