Reviews (101)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app greatly streamlines returns and exchanges, cutting emails and support tickets. The branded portal is simple, professional, and highly customizable for complex policies, upsells, and local payment gateways. Many report more exchanges and store credit vs refunds, helping margins. Integrations with carriers, Gorgias, and WMS are praised, and merchants consistently highlight smooth onboarding and fast, proactive support.
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We’ve tested several return portals and currently use a different one for our main store, which handles over 100,000 orders per year. Unfortunately, PostCo is missing several useful features that our other portal provides. In addition, we couldn’t process exchanges properly as they kept bugging when orders were released. Finally, since we recently merged this store with our main one, our one-year subscription was renewed even though we won’t be using it for the full term. We reached out regarding a partial refund, but were told this wasn’t possible.
Thanks for the detailed feedback and we're sorry to hear about your frustration, especially with exchanges and billing after your store merge.
We didn’t receive a support ticket on the exchange issue, so we couldn’t investigate sooner. We take this seriously and will look into it promptly.
On billing: a renewal reminder was sent before the annual renewal. Your refund request came about two months after the renewal date, which is outside our refund window. We understand the merge context and are open to discussing options.
