Reviews (177)

Overall rating
4.9
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

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Merchants say this direct mail platform delivers strong ROI and often becomes a top channel, boosting repeat purchases and LTV. It’s used for winbacks, post‑purchase flows, birthdays, reactivation, and acquisition/prospecting. They like the intuitive interface, real-time reporting, and deep integrations for granular targeting. Many highlight fast, on-brand creative, done‑for‑you strategy and execution, and proactive, “white‑glove” support that feels like an extension of their team.

May 6, 2025

Working with Taylor at PostPilot has been nothing short of transformative for our business. She doesn't just manage our account—she elevates it with strategic thinking and a genuine commitment to our success. Taylor has been instrumental in scaling our operations through thoughtful direct mail strategies, consistently bringing fresh opportunities that align perfectly with our growth objectives.

What truly sets her apart is her solution-oriented approach; no matter what challenges arise, she arrives prepared with creative answers and new possibilities to explore. Her partnership has become an invaluable asset to our marketing efforts, and the impressive results she's helped us achieve speak volumes about her expertise and dedication.

CLEARSTEM
United States
Almost 3 years using the app
May 5, 2025

PostPilot has been a fantastic partner for our direct mail campaigns. Their platform is easy to use, and the support is top-notch. We’ve been especially impressed with the dedicated account reps—they're knowledgeable, proactive, and always looking for ways to improve campaign performance. The design team is equally impressive, consistently delivering high-quality creative on tight deadlines.

We truly value the level of service and expertise PostPilot provides. It’s been a great experience all around.

cpap.com
United States
12 months using the app
May 4, 2025

PostPilot has been a game-changer for our marketing strategy.
With their support, we were able to successfully scale our Direct Mail channel, and the ROI has been very strong. The platform is easy to use, and the team, especially our account manager, Yekaterina has been fantastic from setup through execution. PostPilot offers the kind of targeting and segmentation you’d expect from top-tier digital platforms, but through the power of print. Highly recommend them to any brand looking to diversify their acquisition or retention strategy.

Anastasia Beverly Hills
United States
6 months using the app
May 2, 2025

PostPilot has driven measurable incremental ROAS for us as a brand, reaching new audiences while activating existing prospective and lapsed audiences. In addition to performance, they have been easy and seamless to work with, allowing us to easily scale up or down our outreach across audiences. Highly recommend.

John Hardy
United States
About 1 year using the app
May 1, 2025

PostPilot has been amazing to round out our marketing initiatives. There are so many opportunities that integrate with what we're doing in Klaviyo and Yotpo. Our account rep, Horacio, makes things super easy and truly provides a concierge-like experience. This is a must have!

Better Way Health
United States
Almost 3 years using the app
May 1, 2025

We've been very pleased with the results of our campaigns with Post Pilot. It's been a fantastic way to connect with our customers, and the response has been super positive. A special shoutout to our Account Manager, Marina, who always goes above and beyond to ensure everything runs smoothly.

Barker Beds
United States
Over 2 years using the app
May 1, 2025

PostPilot has been an incredible LTV, Retention, and more recently Acquisition partner for our brand! Not only is their team strategic in their approach and quick to implement, we love having them as a true partner for our goals. Direct Mail is a growing channel for us and we wouldn't have been able to do it without PostPilot!

Petite Keep
United States
Over 1 year using the app
May 1, 2025

PostPilot has been a game-changer for our acquisition and retention efforts. Their platform offers multiple smart strategies to re-engage inactive customers, and their top-notch design team consistently brings our campaigns to life with high-impact creative. We've seen a noticeable lift in performance across the board. PostPilot has truly been a huge boost to our marketing results.

Grass Roots Farmers' Cooperative
United States
About 3 years using the app
May 1, 2025

If you're not doing direct mail marketing, you're falling behind. PostPilot has skyrocketed our retention and allowed us to reach our customers in a totally new, and fun way. The ROI is undeniable.

What really sets them apart is their team. Our account reps have been incredibly hands-on, responsive, and proactive since day one. They take the time to understand our brand, guide our strategy, and optimize every campaign we launch. It doesn’t feel like we’re working with a platform—it feels like we’ve got an extension of our internal team.

Highly recommend them if you’re serious about scaling through retention and creating a new touchpoint your customers will actually notice!

LGND SUPPLY CO.
United States
4 months using the app
April 30, 2025

PostPilot makes it wonderfully simple to bring our brand's warmth into mailboxes across the country. Austin and the whole team are responsive, insightful, and a pleasure to work with. The design team consistently knocks it out of the park, capturing the spirit of our brand with every card. We're seeing strong ROAS, and the platform feels like an extension of our own in-house marketing.

Vermont Teddy Bear
United States
7 months using the app