Reviews (434)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is great for driving sales and conversions with popups for promotions, add-ons, and key announcements like welcome discounts or disclaimers. Many report strong email capture results and find it easy to install and customize, even on the free plan. Reviewers highlight flexible design and targeting options, reliable performance over years of use, and fast, knowledgeable support that quickly resolves issues and theme conflicts.
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I had this app installed but did not use it at all and did not publish anything. However 2 days ago one of the placeholder pop-ups was "updated" and despite still being "unpublished" was running on our website. Terrible experience and we had customers call in telling us how annoying it was. We had no idea.
Hello, I'm so sorry to hear that you were experiencing problems with the POWr Popup. Please reach out to our Support Team at support@powr.io and let us know if the popup is still showing up on your site so that we can assist you in removing it.
I paid for the "business" version.
The pop up resets to the default reg pop with their company's logo.
It happens about once a month.
Not a good solution if you're driving a lot of paid media and depending on the reg pop for user acquisition.
The really crappy part is that when you go into republish the pop up you get stuck in some upsell advertisement for their other products. These guys should stop trying to sell me stuff when i've already paid for a subscription to this app.
Hello, thank you for your review. I'm so sorry to hear that you were not able to add your popup on your site. You can definitely reach out to us at support@powr.io, provide us with your POWr account and we can help you to get your popup on your site.
Mad!!! A total mess with my store today... A popup with 15% OFF from our Easter Campaign appeared on home page: http://prntscr.com/ojd1l3 and could not close until the "Create PopUp" button is activated...
In control panel there was no such popup at all: http://prntscr.com/ojd2vq, obviously was deleted???
When trying to "edit" the popup from the admin view of home page, there was the following error: http://prntscr.com/ojd3kn
No chat support where you can get instant help for such urgent situations, so, lots of clients got this "Easter promo"...
Same thing with my other store: http://prntscr.com/ojd8fs
Removed this app immediately. Problem solved.
We sincerely apologize for the issues you are experiencing. This was due to a caching issue and was primarily affecting app owners, and only a very small subset of site visitors. Please note that your POWr account was not compromised. We have pushed a fix to clear your cache and you will now see the correct version of your app. Please be assured there are safeguards in place to ensure this will not occur in future.
After spending 3 hours trying to make my popup decent on my website I gave up.
If you have a long scrolling homepage like 95% of people, then no matter if you choose a middle screen or bottom right pop up, it will never be displayed correctly. (basically it is displayed at the bottom right of your PAGE and not your SCREEN), the pop up is not "sticky". Therefore on a long scrolling home page it doesn't make any sense...
Anyway, I finally gave up, uninstalled few hours later the same day, and despite asking for a refund, I still got charged for a MONTHLY fee, (for 3 hours of usage without even being to get the app to work).
Thanks for the scam.
Cheers
Hello, I'm sorry to hear that you were having problems with installing your POWr Popup. Please try to do an all pages install to install your popup as this is an issue with the Shopify theme that you're using on your site.
The app functions fine, although you need to pay for a subscription for most standard functions (i.e. remove logo and control frequency). My issue is with the customer service. I emailed many times with the customer service as the button to cancel subscription did not work. I followed all instructions and repeatedly and very clearly (1 week before subscription renewal) requested to please cancel my subscription. The subscription was renewed 1 day before the subscription renewal date and I was ultimately able to cancel on that day (before renewal date) but we were unfortunately charged early. At that point customer service simply said "unfortunately we do not provide refunds on monthly subscriptions" even though he was well aware we had been corresponding for a week as I was trying to cancel. This to me is extremely unprofessional and quite frankly manipulative.
Hi there,
Thanks so much for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWR team, and have sent a reply to your email regarding your concern.
We truly appreciate your patience! Please let us know if you have any other questions or concerns, in the meantime.
Their charges are different on the Shopify app store as compared to original one. I would not installed the app if I knew about the charges.
We're very sorry to hear about your experience with our app. Please reach out to our support team at support@powr.io and we'll be more than glad to help and answer all the questions that you may have. Looking forward to hearing from you!
DONT INSTALL THIS!! It jacked up my theme bad. Also hard to (or you can't at all from what I see) merge with your Mailchimp list.
My site is totally jacked up right now, hiring developer to fix :(
Absolute Crap. Wasted half a day on this app no contact from support. Then despite paying for the upgrade which said they would not add any branding to my site it added the branding on the home page and added a heap of other apps I was not interested in. Deleted the app and now their branding is still on my website.
Hi there,
So sorry for the bad experience with our app.
If you wan to contact support please just shoot us an email support@powr.io
We also sent you an email with instructions about pur app
Please, just reply to us if the issue still exists and we will be more than happy to sort this problem out for you.
I added the popup app to my Shopify store, and paid approx. $27 for the year. Hours later there was a new reoccurring charge on my account for approx. $47 a month without my approval. Exchanged emails with Arlyne, who agreed to a refund. When no action happened and she stopped responded to my emails, she called me with a sales call offering to help coach me on how to use their app - completely ignoring her promise for a refund and such DECEPTIVE PRICING. Shopify owners, stay far away from these people. Their lie about their pricing, they avoid contact, and they break their word. Terrible company!!!
Hi there!
We just took a look and we see that Arlyne replied to you yesterday to confirm your refund request. Can you please check your spam folder to see if that is where her message went?
It seems like there was also some confusion around our pricing. You subscribed with our 40% BFCM promo, so the first year is just $29. After a year, the subscription renews at the regular price of $47/yr. There is no monthly fee, that is just a confusing way Shopify displays the terms of the app purchase.
DO NOT INSTALL THIS APP!
It did not install as an overlay and instead distorted and pushed all my content down so you have to scroll down significantly to see any website content.
The first time I contacted support I was told I must have installed it incorrectly, the second time I was told "that this just happens sometimes with some themes".
Support has offered no help, has since not gotten back to me, and even Shopify cannot identify the code that their app overwrote! I have to rebuild my website from scratch now! All this for a simple pop up to indicate our holiday hours. Now I have to carve out time to rebuild my whole site because they're not even sure what their app broke. Ridiculous!
