Reviews (434)

Overall rating
4.6
Counts per rating level
  • 77% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is great for driving sales and conversions with popups for promotions, add-ons, and key announcements like welcome discounts or disclaimers. Many report strong email capture results and find it easy to install and customize, even on the free plan. Reviewers highlight flexible design and targeting options, reliable performance over years of use, and fast, knowledgeable support that quickly resolves issues and theme conflicts.

August 2, 2017

So I purchased the PopUp App for our Shopify website several months ago to notify our customers we moved to a new location. After a few months I removed the popup and basically kinda forgot I was paying for the app. This week I decided to start using it again this week and I could not get it to work correctly. I contacted the support VIA e-mail, and they responded immediately. It turns out I had mistakenly clicked the wrong setting in setup. They were able to go into my theme settings and fix the problem. If you are looking for a very good popup for your website, I recommend POWr.
ELM USA

Elmusa
United States
7 months using the app
Edited March 13, 2024

UPDATE 13.3.24: This is to express my complaints. I no longer need the app, decided to cancel my annual subscription, uninstalled it and asked for a refund as i cancelled the first couple of days of the annual renewal. I keep receiving emails from the developers, asking why i left etc. in which i have replied that i just do not need the app and i want to cancel and receive a refund, simple as that. It has been nearly a week that i still havent received my refund.

I used this app to create effective pop up banners, mostly for getting emails from visitors and communicate offers/discounts. Simple set up, many options available to customise the banners, quick and kind support, value for money, would recommend :)

OVERHYPE
Greece
About 3 years using the app
POWR.io replied March 14, 2024

Hello,
Our sincere apologies for the misunderstanding. It looks like you received an automatic email about your cancelled subscription at the moment of your current ticket with one of our agents.

Please rest assured that it was never our intention to confuse you in the process. Your subscription has been cancelled + refunded as requested, and an email was sent by the support team already to inform you.

Your satisfaction will always remain our priority over anything else. Please feel free to reach out to us again anytime in case you install the app again, as we would love to hear from you :)

August 27, 2018

Nice and very easy to handle.
Though I thought that all features were available for a trial period....they are not.

Dwa Hobby
Denmark
27 minutes using the app
July 2, 2017

I COULD NOT MAKE IT WORK.
SUPPORT SERVICE WAS REALLY SLOW.
I UPGRADE TO THE PAID VERSION AND I WASTE TIME AND MONEY.

Soy Cantinero
Uruguay
6 days using the app
November 29, 2018

i used this app and i publised and saved 100 times but still its not live on my site worse app waste 2 hour but still not get live popup

Aroma Treasures.com
India
About 2 hours using the app
Edited October 5, 2021

This app was great for my pop up lead magnet. However, after one month of testing to make sure new subscribers were receiving the eguide they signed up for, it never worked.

Fit Tribe Wellness
United States
2 months using the app
POWR.io replied October 5, 2021

Hi there,

Thanks you for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWR team, and have sent a reply to your email regarding your concern.

We truly appreciate your patience! Please let us know if you have any other questions or concerns.

November 18, 2018

The worst App I have ever tried on Shopify app store.
It is not easy to use
You can't connect to your Mailchimp database
They SPAM your email inbox after you have installed it

On The Rugs
Denmark
About 11 hours using the app
May 21, 2019

I tried for months and could never get the popups to post properly.
The apps so-called Live Chat is robo-support only and is a waste of time, and when an actual human does respond, it's ONLY via email.

familiar...yet different
United States
Almost 2 years using the app
POWR.io replied May 21, 2019

Hello, thank you for your review. I'm so sorry to hear that you were not able to add your popup on your site. You can definitely reach out to us at support@powr.io, provide us with your POWr account and we can help you to get your popup on your site.

Edited March 19, 2020

Review from www.octopusdenmark.com
Really bad app. I spend almost two hours without finding a solution for a simple text information pop-up. Also it says that there is a free plan availble, but it keeps asking again and again for an upgrade to a paid plan. The free plan is a scam

Octopus Denmark
Denmark
Almost 2 years using the app
February 3, 2022

Super shady pricing. On the app store, the Starter plan says "$3.99/month or $3.59/month billed at $43.09 once per year" and it's only after installing the app you realize that doesn't exist (at all) and you must pay for all their apps with a much more expensive pricing structure based on page views.

Love Our Parks
United States
16 minutes using the app
POWR.io replied February 3, 2022

Hi there,

Thanks so much for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWR team, and have sent a reply to your email regarding your concern.

We truly appreciate your patience! Please let us know if you have any other questions or concerns.