Reviews (544)

Overall rating
4.2
Counts per rating level
  • 79% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app reliably manages pre-orders, backorders, and made‑to‑order items so they can keep selling when stock runs out. They like clear pre-order messaging with ship‑by dates across product pages, cart, checkout, and emails, plus automatic pre-order when inventory hits zero and variant-level controls. Many highlight flexible customization, solid theme integration, helpful analytics, and fast, proactive support that assists with setup, fixes conflicts, and implements requested tweaks.

August 24, 2016

Great app. Took a bit of fiddling around to get it to work but support was quick to respond. Very happy.

The Salty Fox
Australia
2 days using the app
Edited April 21, 2020

The support team was very responsive and super helpful with making custom updates to the app. Thank you!

La Matera
United States
Over 2 years using the app
Amai replied October 2, 2019

Thank you for your feedback! It's really important for us to keep users satisfied so we do our best to provide brilliant customer service. Feel free to contact us anytime!

May 12, 2023

Great app! Customer service is very quick and friendly! I will use it again when and if the need arises.

GREAT PLAINS INDUSTRIES
United States
3 months using the app
May 5, 2020

A few things didn't work correctly with my theme but the customer service team was VERY responsive! Bravo!

Urban Worm Company
United States
About 15 hours using the app
Amai replied May 6, 2020

Thanks! Your feedback is highly appreciated ;)

July 13, 2020

Customer service is very slow, and app intermittently keeps on failing on our specific products and store.

Jekyll and Hide
United Kingdom
Over 2 years using the app
Amai replied July 21, 2020

Thank you for your feedback. Our typical response time was within 1 business day. Based on our ticketing system, it seems that we had responded to you within that timeframe. Do let us know if you require any further assistance and we are glad to help.

July 27, 2022

This app is amazing and really easy to use for your pre-launch. Thank you so much guys! we really loved it

WellVerti
Australia
3 days using the app
Amai replied July 29, 2022

Thank you for the kind words! It's our pleasure to keep clients satisfied.
Good Luck to your business :)

August 18, 2016

Love it! Already the first hours after installation (that went really smooth), we got our first pre-order.

Science Inspired Jewelry
Belgium
About 20 hours using the app
July 17, 2019

Awesome support! Happy with the features, could have a couple more options but the support makes up for it.

powerfulhealth.eu
Germany
1 day using the app
Amai replied July 19, 2019

We are most grateful that you took time out of your busy schedule to leave us a review. Please feel free to get back to us if you need further assistance. We are here to help you any time.

March 12, 2021

Great app and easy to implement. The dev team were helpful in customising our fonts so thank you for that!

MONC
United Kingdom
9 months using the app
Amai replied June 7, 2021

You are most welcome ! Thank you for your kind feedback.

October 28, 2021

The app is great to use and the customer service team is wonderful to work with. Highly recommend this app.

Black Ice
Australia
2 days using the app
Amai replied October 29, 2021

Thank you! We highly appreciate your feedback :) If you require further assistance, please do not hesitate to contact us again.