Reviews (544)

Overall rating
4.2
Counts per rating level
  • 79% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app reliably manages pre-orders, backorders, and made‑to‑order items so they can keep selling when stock runs out. They like clear pre-order messaging with ship‑by dates across product pages, cart, checkout, and emails, plus automatic pre-order when inventory hits zero and variant-level controls. Many highlight flexible customization, solid theme integration, helpful analytics, and fast, proactive support that assists with setup, fixes conflicts, and implements requested tweaks.

Edited April 4, 2020

Love it! Works great, does everything I need it to do. And support was great when I needed help with an issue

Catch Some Air
United States
About 4 years using the app
April 15, 2020

This is the most important app for our website. Very professional support team, always available. Thank you!!

AF Jewelers
United States
Over 3 years using the app
Amai replied April 21, 2020

Thank you! Feel free to contact us anytime! :)

May 27, 2020

Very good experience with customer support. Responded right away and quick to resolve the issue. Thank you.

Hekate
Canada
About 1 hour using the app
Amai replied May 28, 2020

Thanks! We are always happy to assist so don't hesitate to reach out ;)

September 25, 2019

The app and customer service have been nothing short of amazing! The app looks great and is working perfectly!

Renewed Hair Co
United States
1 day using the app
Amai replied September 26, 2019

Thanks for the review! We're glad to hear that our team was able to provide you with the amazing service, we're proud of it. Please let us know if you have any other questions!

December 14, 2020

Great app so far. At the moment is working well for us. We recommend it. Once you figure it out it works good.

Carving Social Club
Spain
6 months using the app
Amai replied June 7, 2021

Thank you for your kind feedback and recommendation.
We are glad that you like our app !

July 11, 2022

pre order not working when international customers visit. it only works for local shopping. used vpn to test.

thefprshop
Australia
11 months using the app
Amai replied July 11, 2022

Thank you for your review. As we did not receive any support requests from you we were unable to know what is the rootcause of your issue. However, we would like to confirm that our app works for all countries. Please ensure all countries are selected in Pre-Order by Countries (by default it is turned on for all countries). Here is an article that might help:

https://help.amai.com/en/articles/5806300-enable-pre-order-by-countries

Please contact our support so we can look into this issue ASAP.

August 27, 2021

Easy set up. Excellent, professional and speedy customer service. Especially like the new Coming Soon feature!

Beak & Skiff / 1911 Established
United States
9 months using the app
Amai replied September 28, 2021

Thanks! Hope you'll keep enjoying the app.. Good luck to your business :)

Edited February 10, 2016

Love this app!!! Simply to install And blend with theme perfectly.
Customer service is fast and very helpfully

Retroroad
Jersey
28 days using the app
August 1, 2019

always helpful when i need support, and one of the simplest pre-order managers i've found. simple but effective.

Etta Loves
United Kingdom
4 months using the app
Amai replied August 5, 2019

Thanks for the review! We're glad to hear our support specialists were able to provide you with the amazing service that we're proud of. Let us know if you need any help!

July 26, 2022

Very useful app for our objectives. Customer support has been very helpful and timely at resolving some issues.

Soccerment
Italy
About 2 months using the app
Amai replied July 27, 2022

Thanks! It's our pleasure to keep clients satisfied. If you require further assistance, please do not hesitate to contact us again.