Reviews (544)

Overall rating
4.2
Counts per rating level
  • 79% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app reliably manages pre-orders, backorders, and made‑to‑order items so they can keep selling when stock runs out. They like clear pre-order messaging with ship‑by dates across product pages, cart, checkout, and emails, plus automatic pre-order when inventory hits zero and variant-level controls. Many highlight flexible customization, solid theme integration, helpful analytics, and fast, proactive support that assists with setup, fixes conflicts, and implements requested tweaks.

April 22, 2019

They helped us implement it like a rockstar! Great service! And the plugin is very good too. One of the easiest plugins so-far

De Bourgogne Express
Netherlands
4 days using the app
Amai replied May 13, 2019

Thanks for your review! We're happy you're finding it easy to use, and are able to gain so much value from it. Feel free to contact us if you need any assistance

March 13, 2020

Best companion app you could get.

Had some issue with the button design when the updated the app but the team are solving it !

PRECIOVS
Belgium
Over 3 years using the app
Amai replied March 16, 2020

We are always glad and ready to help! Hope you'll keep enjoying the app :)

May 21, 2020

Great customer service! Thank you for getting back to us fast. It's key when dealing with the e-commerce fast paste environment.

Capsuline
United States
About 20 hours using the app
Amai replied May 25, 2020

Thank you! Feel free to contact us in case of any difficulties, we are always glad to help!

March 6, 2019

Works really well! Great support and figuring out the inital problems I had. Now it works perfectly! Would definitely recommend it

Cyclone Pods
United States
16 days using the app
Edited April 14, 2020

The app is great and Pre-Order's customer service was extremely helpful whenever I had any issues or questions. Would recommend it!

arkitaip
United Kingdom
6 months using the app
Amai replied April 15, 2020

Thanks for choosing us! Hope you'll keep enjoying the app for a long long time!

March 5, 2018

Amazing customer service and overall great product. It is such a useful tool and very easy to install and use. I strongly recommend!

Perrin Paris
United States
About 1 month using the app
May 26, 2021

Uninstalled the app and it left behind code and there is no way to remove it. So now I have to hire someone to go in and remove it.

Everything Dirt
United States
About 1 hour using the app
Amai replied May 26, 2021

Thank you for the feedback. Please note that this is standard Shopify behavior where the codes of the apps are not remove automatically if you uninstall the app via Admin Panel. This is a widely known issue. You may read all about it here:

https://community.shopify.com/c/Shopify-Discussion/App-Residual-Code-After-Uninstallation-Ever-Caused-Trouble-for/td-p/664489

That is why we had included the is a "Uninstall" button in app and also a note in-app providing you the instructions on how to uninstall the app.

In addition, you may contact our customer support anytime to remove the codes manually and there is no need to hire someone else to remove it as they might not know the codes that were added into the themes.

March 17, 2022

Slick app that is user friendly. Excellent support team who answer queries efficiently and effectively. Would definitely recommend.

HANRO
United Kingdom
Over 1 year using the app
Amai replied March 21, 2022

Thank you for the review and your recommendation. We are always ready to assist so don't hesitate to reach out ;)

January 6, 2021

Great app and amazing customer service! Will definitely continue to use. Customer service is always extremely responsive and helpful.

Rheos
United States
5 months using the app
Amai replied June 7, 2021

Thank you for your kind words! Hope you'll keep enjoying the app :)

February 26, 2021

Love the simplicity and ability to add a message at checkout. The option to trial with one item for free is perfect to trial the app.

DrinksPlinks
Australia
3 months using the app
Amai replied June 7, 2021

Thank you for the kind feedback! We are glad that you like our app.