PreProduct pre‑order

PreProduct pre‑order

Reviews (108)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a powerful, reliable pre-order solution for launches, long lead times, and demand validation. They value flexible payment options (register interest, deposits, pay at shipment), mixed-cart controls, customer self-management, and integrated emails. Many say setup is quick, works well with Plus and ERPs, and fits store themes. Support is frequently praised as fast, hands-on, and willing to customize and add features.

April 18, 2024

I've been using this app for about 6 months. I love it. I also REALLY love their customer support. They respond and fix issues really quickly and with care. I recommend this app and really appreciate what it allows me to do for my small biz... Thanks Oli !

BAILEY HIKAWA
United States
4 months using the app
May 6, 2021

I used PreProduct for approximately six months whilst waiting for my plant pots to be made and shipped from overseas. I was specifically looking for an app that would allow me to accept pre-orders without charging customers as I didn't think anyone would want to give money to a brand new business and then wait weeks or months to receive their items. I also didn't want to have to take people's payment info in case this put them off pre-ordering, and also because I read that a payment can only be held as authorised for a short period of time. PreProduct was the only app I could find that offered exactly what I wanted! Customer service from Oli has been amazing throughout - he has always been so quick to respond and any issues/queries/suggestions I had were quickly and efficiently resolved. The app is incredibly easy to use and I couldn't recommend it highly enough.

Basil and Fleur
United Kingdom
6 months using the app
June 10, 2025

Very responsive support from Oli to help us get set up right.

Diecast Model Club
United Kingdom
2 months using the app
March 17, 2025

Amazing customer service! :) Oli was prompt in replying, looking at the issue and fixing it on the spot!

VersaVoyage
Australia
About 1 hour using the app
August 17, 2023

this is a fantastic app to take pre-orders. I was overally impressed by their support team. They went over an above to help us and even make sure there app worked with other apps and was quick to response if we had any questions or issues. strongly recommend if your looking for a pre-order app with great support team.

EXCITE MY®
United States
5 months using the app
October 4, 2021

The app is great and the service is even better. The questions I've had are always addressed very quickly. Happy with the app.

grantly clothing
United States
20 days using the app
August 16, 2024

Top 3 best Shopify apps I've ever tried. Oli has been incredibly helpful, and my experience with PreProduct has been amazing so far. I can definitely recommend this app.

Silvé
Sweden
About 19 hours using the app
Edited February 12, 2026

Seaholm Automatic
United States
Over 3 years using the app