Reviews (139)

Overall rating
4.2
Counts per rating level
  • 76% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 14% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is great for boosting sales and average order value with bulk, tiered, and bundle discounts across products, variants, collections, or the whole store. Setup is quick and no-code, with clean, customizable embedded tables. Features like mix-and-match and clear discount display through checkout are praised. Support is described as fast and “above and beyond,” and many feel it’s better value than Shopify’s built-in automatic discounts.

July 13, 2020

i add the quantity breaks apps , is great ,it can take discount for all my products ,and their teams provide help in time when i have any question, thans a lot

ALL GIFTS FACTORY
China
About 1 month using the app
Amai replied July 13, 2020

Thank you :)
We are just happy to be useful so feel free to reach out to us anytime!

June 13, 2022

The support response is too slow and completely ineffective, it's all up to you to research the settings app

SUNLU Official Online Store|Best 3D Filament Best Selling Supplier & Manufacturer
Hong Kong SAR
19 days using the app
Amai replied June 13, 2022

Thank you for your review and feedback, Upon checking our support logs, we find it that it is unfair that you mentioned our response was slow as all emails are replied to less than an hour and chat conversations were replied to at some points within 2 minutes. Here are the chain of events (time stated are +8GMT Singapore, Shanghai time):

First email conversation chain (email was sent via Shopify Support email) was sent 26 May 2022 09:49

We replied the email at 26 May 2022 10:36

Because we did not receive a reply, we send a reminder on 27 May 2022 17:04

You sent a second email chain on the same day one hour later (also sent via Shopify Support email) on the same day on 26 May 2022 11:12
We replied to this email chain on 26 May 2022 11:28

Having receiving no replies, we send a first reminder for this email at 27 May 2022 09:18

We sent a second reminder at 28 May 2022 17:04

Both the first email and second email chains (both asking similar question) are closed on 28 May 2022 as due to a lack of response.

For the third conversation chain, you send in via chat at 6 June 2022 09:22
and was replied within in 38 minutes at 10:00.

Fortunately, this time you responded to the chat 15 minutes later at 6 June 2022 10:15 which we replied at 10:17 on the same day which we mentioned that the issue will be escalated to our dev team for further resolution.

14 hours later at 7 June 2022 00:04 we send you respond both via chat and email that the issue had been resolved.

We did not receive a respond from you so we send you a reminder on 8 June 2022 9:34. You did not responded back but the conversation was marked as "Seen".

We hope this clarifies. We will send you screenshots of our chatlogs as proof.

September 2, 2020

Great service! Fast replies and they help you with all the problems you have.

Sonoha.nl
Netherlands
33 minutes using the app
Amai replied September 2, 2020

Thank you :)
It's our pleasure to keep clients satisfied so don't hesitate to reach out to us 24/7!

January 6, 2022

App is useful and easy to use. Although there could be glitches at times, they provide great support when needed

SEHRONA & Co.
United States
7 months using the app
Amai replied February 15, 2022

We highly appreciate your feedback :) If you require further assistance, please do not hesitate to contact us again.

April 9, 2020

Great app, very efficient, and great support. The team is very friendly and very fast to answer and to help. Thank you

Boutique Namasté
France
8 months using the app
Amai replied April 14, 2020

Thanks! Feel free to contact us anytime in case of difficulties :)

January 25, 2021

Support was great and very quick to act on resolving an issue and overall the application was great and would recommend it.

Buycation
Hong Kong SAR
About 1 hour using the app
Amai replied January 26, 2021

Thanks for your feedback! It's our pleasure to keep clients satisfied so don't hesitate to reach out to us anytime :)

August 24, 2020

The app is really good! It does what it should and that perfect! The support is also really nice and helpful! Thats what matters these days! Thank you team! :-)

Meine Holzbox
Switzerland
10 days using the app
Amai replied August 25, 2020

Thank you! We highly appreciate your feedback :)

January 11, 2021

I do not know if i have approved to the paid version, however if i have, please channel this ASAP, as i did not attend to. I have not used the app at all. If any money have been charged, please refund it righ away. Thanks.

Arnes Vinimport
Denmark
4 minutes using the app
Amai replied January 11, 2021

Thanks for reaching out! We've checked your account in our database and there are no charges applied. We wrote you a detailed email regarding this case. Hope to hear from you soon!

Edited June 13, 2020

This app is super easy to install and I love that they have live chat support. The tier pricing box looks too narrow on my product page, I am glad that they can fix it for me right away. If you are looking for a tier pricing app, this is the one to try it out.

Elliston Vineyards
United States
2 days using the app
Amai replied June 15, 2020

Thanks for your feedback! Hope you'll keep enjoying the app for a long long time :)

September 25, 2020

So far I love this app. It has really cleaned up my sales pages and does a good job at increasing your AOV. I had an issue with the app when I first started using it and the support responded within a minute and fixed the issue in a minute. It is so easy to use and to setup. Changes can be made in seconds. Highly recommend!!

Otterk
United States
About 21 hours using the app
Amai replied October 5, 2020

Thanks for your feedback, we highly appreciate it! Good luck to your business!