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Print Melon is one of the best POD providers on Shopify. I've personally tried so many of the providers. They have been the most constant and provide the highest quality I've seen.
Thanks for your review. We appreciate your business and its our pleasure to be your fulfillment partner.
app deleted spent hours making items just to see that everything is sold out update your inventory tracker. trash!! and what makes it worst is they have good items that you would want to try but how can you when everything is constantly not available
Thanks for your review, to be clear, you are publishing a product, on your website inventory, that product is showing Zero quantity?? If thats the case, it sounds like inventory is not managed by Print Melon, shopify automatically shows the quantity Zero. You will need to manually update your inventory. You can always see our live inventory on our app. Underneath each product, there is an "inventory" button. Please click on it to see our inventory. You should ignore what is shown on your website and change the number manually. If the product is also Zero on our app, it means we are totally out because supplier is out, which is totally out of our control. You can send us an email for an ETA of that specific size/color of the product you are looking for. Thanks.
Excellent quality, Excellent customer support
The customer support is very helpful. I can turn to them with any question or a problem I have and they were always prepered to help and resolve the issue. They also have a great variaty of products and very easy system of launching the products to the store. I love them!
Thanks for your awesome review. We appreciate your business and we are so lucky to have you as our valued fulfillment partner.
Print Melon has been great! My prints thus far have all come out exactly as I had hoped. Their customer service is stellar and super responsive. They have a great selection of products and shipping times have also been super fast. 100% recommend!
Hello,
Thank you very much for your great review and support. We will always try our best to make it sure you are very well taken care of.
This app has a decent selection with okay prices. Prices are little above average and it typically takes about 3 - 5 to ship. However, my only issue with them is their packaging. They stuff t-shirt(s) the white plastic envelope packaging. The t-shirt no folded nicely nor does it have a clear plastic package like other companies. It just looks bad. I'd pay a little more for nice packaging and hopefully, they take that into consideration. I am switching to printful, which is more expensive but customer do care about packaging.
Hello,
Thanks for your review. Unfortunately we don't put each shirt inside a clear bag at the moment. We will be offering that service this year. The shirts are nicely folded, however, since we upgrade most of the shipments to Expedited shipping, orders ae shipped with larger and heavier boxes. Sometimes carries put the boxes on top of each other causing the shirts to wrinkle. Thus may happen regardless they are inside clear bag or not. Our apologies for this inconvenience. We will be more careful. We are sorry to loose you, and wish you our best in your ventures.
UPDATE: Nothing but 5 stars! There were a few growing pains, but nothing we couldn't figure out. The ownership has reached out multiple times to make sure I'm on the right path. If you're a small business looking to partner with a caring company, I strongly suggest!!
Posted 10/13/2020: Excellent quality and turn around time, but I'm REALLY struggling with Print Melon's Customer Service at the moment. Customer service is available via email only. In my interactions, I find I am having to repeat questions and statements via email frequently. This tells me my emails are not being read in full. I am, also, in one frustrating back and forth right now regarding my accounting/charges, and cannot get a time scheduled to speak with someone live. Specific issues: -Test orders without valid payment being processed, despite email confirmation that they would NOT be processed. -International shipping charges applied despite items being shipped within the state of CA. -Lack of invoicing or documentation.
-Credits issued in amounts that do not match past charges creating a mess to rectify. I hope to change this review to a 5 out 5 and partner closely with Print Melon once these issues are addressed. I will update this review accordingly. Fingers crossed!
Hello,
Thanks for your review, we have responded all of your requests within same day, matter of fact in couple hours. As one of the orders being charged for international shipping, you input a different country than US, we sent you screen shots of it. If you enter any other country than US, system will automatically charge you an international shipping, and there is nothing much we can do about it. You will need to make it sure that you always put US, United States for the country. Yet, we did also fix that address issue for you and refunded you the difference. As long as you put US, or United States you will not be charged any international shipping.
You had Payment Error orders, our system will automatically try to charge you unless those orders are cancelled. If you don't want them to be processed, please always cancel the orders. We printed 10 shirts, and shipped them, you have told us that those orders should have been never shipped. We issued you a refund for all of the shirts, the orders were still shipped.
You can find your order details and charges in your Print Melon Account. If you click details, you will see the detailed charges. You can always ask us as well, but invoice is always there, please click on " Details" button.
You wanted us to give you a call today, and we responded letting you know that our day is full scheduled with phone calls. You have to schedule a phone appointment, and our staff will give you a call.
Each email you sent was responded and none of them were the same response. You were asking details for the same order numbers couple times, and we responded the same details of those orders.
We are very sorry to disappoint you, these above issues can easily be fixed by using the correct country code ( US or United States) and cancelling the orders that are not meant to be shipped. Regardless, we took care of them for you same day, issued your refunds while still processing them, and explained the issues with screen shots.
I have been using Print Melon for about 6 weeks now and I am absolutely THRILLED with them for a number of reasons. First let me say that I have tried ALL of the major POD companies. I am an experienced Graphic Designer and I am VERY picky about every aspect of my business. Here are the reasons I love Print Melon: 1) Excellent White Ink Coverage on Dark Tshirts 2) Excellent Black Ink Coverage on Light Tshirts 3) Excellent Selection of Brands, Styles and Colors of Garments 4) Excellent Pricing 5) Excellent Customer Service: Their customer service is via email and they ALWAYS get back to me SAME DAY. If my question is Order Related they get back to me even faster! 6) Fast and CONSISTENT production times. Every order I have placed has gone out in 3 Business Days 7) Upgraded Shipping on Customer Orders. My Customers have been receiving their orders in 3 days no matter where they are in the US. 8) Excellent Presentation/Packaging: Shirts are always folded neatly. 9) They will be coming out with an Inventory Checking Portal very soon to avoid ordering out of stock items. 10) I feel like they genuinely care about me and my business - a rare find these days! Thank you Print Melon for everything!
Thanks for your awesome review, we are very lucky to be your fulfillment partner.
I want to like this app as the products are a bit different to what's available from most POD suppliers. The problem is international shipping costs start at $15 to ship a t-shirt. All other products on our store (from other suppliers) we can sell everywhere - we couldn't do that with these at this price so have had to remove the app. If they sort out better shipping arrangements, it would be worth a look.
Thanks for your review, we are always on the look for new trends and new type of POD products.
We do like to work direct with shipping carriers instead of using 3rd party shipping companies. 3rd party companies do give better rate for International shipping but then the products either get lost or being delivered too late. Our goal is to make your buyer satisfied with your final product, if he/she is satisfied, he will more likely be back and purchase more of your products. On the other hand, if his order is lost in transit or being delivered a month later, you may loose that customer of yours, we don't want that to happen. Our ultimate goal is to make your buyer 100% satisfied with the product, design quality and speed of the service. Our international rate may be couple dollars higher, but the end user would never mind paying couple dollars more knowing that the package will for sure arrive within very short time.
With all that said, 90% of sales are in USA, our shipping rates in USA are the best with the service you can get. We are still negotiating for our international shipping rates with several carriers, and we will let you know as soon as we get the better rates. We do appreciate your review, it does help us to improve ourselves.
I am currently testing out this app and it has been phenomenal! This shipping speed is amazing, the quality is exceptional, and their customer service is unmatched! I was with another company and have decided to switch over to this company. Thanks for being such an outstanding company that really cares about the needs of their customers.
Thanks for your review. We are very lucky to be your fulfillment partner.
Never got the app fully up and running because all the samples came back un-aligned. Giving 2 stars because the support team was great and issued a refund.
Thanks for your review. We apologize for printing your samples misaligned. Im glad you were happy with the customer service.
