Reviews (4,357)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a beginner‑friendly, intuitive POD solution with seamless Shopify integration and easy multi‑store management. The mockup generator, bulk editing, and design tools help quickly scale large catalogs. A wide product range and multiple print providers let merchants match quality, price, and shipping to different budgets. Many highlight smooth fulfillment, good print quality, fast delivery, and responsive support, plus helpful extras like AI tools and a free plan.

February 20, 2024

Printify has a tremendous product selection, better than most of the other POD providers we've tried. Products have been amazing as they have partnered with top printers; not everything is perfect 100% of the time. We did have an issue with 3 shirts in a multi-shirt order and Printify corrected the issue and delivered 3 replacements pronto. Their support teams are easy to reach and very responsive. I love it. Also, Martin hosts some pretty great educational Zoom meetings. The poor guy is so patient with all of us beginner users and tries to equip folks for success. They are building a great community that we are proud to be a part of.

Spirit Wear Marketplace
United States
About 1 month using the app
Printify replied February 22, 2024

Thrilled to hear that you enjoy the wide-variety of products and the service provided by our support team.😊

Thank you for your heartfelt review, it means the world to us! 💙

February 18, 2024

Designing a hat took less than 2 minutes. I had the design ready for my business and being able to see the mockups and order samples was a breeze. I am currently looking through more products to add to my sight now.

InletCharters
United States
3 days using the app
Printify replied February 20, 2024

Thrilled to hear that you enjoy our product creator. Thank you for your review! 🎉

February 15, 2024

I would neither recommend or otherwise, as POD is for those who really want to pursue it, as no app can do this for you.
That said, this 60 year old grandmother, finally got to listing several products, after much procrastination, panic, frustration, and fear of the unknown.
I won't lie, all tech which involves skills unknown to me terrify me, so I won't pretend I find the app easy to Use. This, I believe is a generational issue the Silver Surfers such as myself will need to overcome, if they want a straightforward online business.
After eventually finding a You tube superstar who didn't glibly insist that everything they were about to show me was '' really easy '' ( I freeze and give up at this point, as I have found such fast talking Millenial types anything but easy to follow), I have amazed myself with being 9 steps away from having my own online shop ready for customers ! And it has taken about six weeks from viewing the video, till now, but here I am, still pushing on, at least with some progress
After telling myself to literally calm down, and after repeating instructions from my video super hero several times, I can now navigate select sections with ease and confidence ( on a strictly need to know basis ).
So the ease of use of the app for me, depends on when you were born, one's online exposure, and level of desire to succeed. The latter, with independent or Printify in - house videos should make all the differences. If you want to, then you can. Simples.

Blest Tots Tunez
United Kingdom
26 days using the app
Printify replied February 19, 2024

Thank you for your positive and honest review, it means a lot!

Delighted to hear that you've gotten so far, congratulations. In case any further assistance is necessary, feel free to reach out to us at any time! 🚀😊

January 27, 2024

The quality of printing was really poor. fuzzy and unclear one of the sweatshirts looked had been used as it had some pilling.

Home Garden & Antiques
United States
About 1 month using the app
Printify replied January 29, 2024

We sincerely apologize for the disappointment you've experienced with the received products. 😔 Providing high-quality products and ensuring customer satisfaction are of utmost importance to us.

We'll be reaching out to you shortly to resolve this issue promptly.

January 3, 2024

Printify is very easy to use and their customer service has been very responsive when I've had any issues. The pricing can take a bit to understand when it comes to the profit margin. You have to remember to add the production price and shipping price to determine what you're actual profit will be. It would help if the profit would be based off the shipping and production price combined.

Wrighteous Wear
United States
Over 3 years using the app
Printify replied January 7, 2024

Thank you for your review 😊! We appreciate your positive feedback about Printify's ease of use and responsive customer service. Thank you for sharing your experience and thoughts on the pricing aspect. Your suggestion about basing the profit on the combined shipping and production price is valuable feedback. We'll certainly take it into consideration as we strive to improve our platform. If you ever have more insights or suggestions, feel free to let us know. All the best 🚀!

Edited February 29, 2024

Printify has some of the best pricing in the industry, the quality is great for most products, and customer service can usually resolve issues in a timely manner. I 100% recommend this print provider. Thank you very much!

Fable-ous Finds
United States
6 months using the app
Printify replied December 17, 2023

Thank you for sharing your experience 🌟! We're glad Jaylyn provided great service and that we could assist you in resolving the shipping issue. We appreciate your understanding and are always here to help. If you have any more questions or need further assistance, feel free to reach out. All the best 🚀😊!

November 19, 2023

The only reason they are getting two stars instead of one is because I have actually received some awesome prints from the third party print houses that they contract but their customer service is very slow and they request the same information over and over again even after you've provided it, I assume in hopes that you forget about it. Lost a good customer in me over something that could have just been resolved with an apology and a replacement sample of the correct size without white ink smeared on it.

Dumpy USA
United States
Over 1 year using the app
Printify replied November 21, 2023

We sincerely apologize for the challenges you've encountered with our customer service 😞, and we appreciate your honest feedback. Your experience certainly falls below our standards, and we want to assure you that we take your concerns seriously.

Our team will be reaching out to you shortly to address this effectively and work towards a resolution that meets your expectations. Your satisfaction is our priority, and we're committed to learning from this experience to improve our services.

Thank you for bringing this to our attention, and we look forward to the opportunity to make things right 🙏.

October 26, 2023

Printify integrates so nicely with Shopify. I love that I can post a product on my website and really don't need to do anything else. So many POD products. Really loving this company. They take a true interest in their customers and try to make the company better and better

Local Summer
United States
2 months using the app
Printify replied October 30, 2023

We're delighted to hear that you're having a fantastic experience with Printify and its integration with Shopify 🌟! It's wonderful to know that showcasing products on your website has been a seamless process. Our wide range of Print-on-Demand products is designed to cater to your needs. We greatly value your support and are committed to continuously improving and enhancing the overall experience for our customers. Thank you for your kind words and for being part of the Printify community 🚀!

Edited October 19, 2023

probably some of the worst customer service I have ever had, I was informed a package shipped, but that's all.... When I asked when I'll see the full info for my customer, so I could get him an ETA, they said to wait a full 7 days after shipping, if the info's not there by then, contact printify again.

So we waited the full seven days, contacted them again asking for the shipping info, and again we were feed a line that it takes longer for that info to show, contradicting what the first rep told us, then a supervisor jumped in and said it could take even longer to get that info, and our package would arrive in November.

When I asked him how he knows the arrival time, as we haven't see a single thing on the tracking links provided, he didn't really have an answer... and repeated his lie to me again about it taking a month or more for it to arrive, when all we wanted was the tracking info for our customer.

Than I asked why a shipment from the US to Canada that shows being shipped, but has no tracking would take over a month to arrive? as well as pointing out and sending in screenshots from the first customer service rep we talked to saying contact them in seven days if the info wasn't there... I asked him who I was supposed to believe? because the answer changes every time i ask, that's about the time I was ghosted and stopped receiving responses from the "supervisor"

All we wanted was tracking info for our customer so he would know if what he ordered was going to show up in time or not to give as a gift, we never said I need the package to arrive now! etc. We just wanted to get a proper ETA for our customer. Why is that so hard? All we needed was an E.T.A.

UPDATE
We contacted the company our order supposedly shipped with and gave them the tracking number we were provided, they told us they have not received the shipment, and that there was only a waybill created in the system.

This proved that Printify full on lied to us about our shipment and the information we were looking for. When I provided them this information, and called them out on the lie... They stopped communicating with us. All this trouble just to get the proper shipping information for our customer.

Save yourself the trouble and use someone else.

Stony Tackle Shack
Canada
8 months using the app
Printify replied October 22, 2023

We sincerely apologize for the experience you've had, and this is certainly not the level of service we aim to provide to our customers 😔. We take your concerns seriously and will thoroughly investigate this matter. Our team will reach out to you directly to find a resolution that you are satisfied with 🙏!.

Regarding the tracking information, we understand your frustration, and we'd like to clarify that sometimes couriers miss the initial tracking scan, which can lead to a delay in the tracking information being updated. Although the package still reaches its destination, this human error can result in tracking discrepancies. However, please rest assured that this is not an excuse but rather an explanation, and we are committed to being fully accountable for such situations. In cases where tracking issues persist, we always offer our merchants full refunds or free replacements to ensure their satisfaction.

As our platform is growing faster than expected, we genuinely appreciate your patience, and we understand the challenges you've faced due to the influx of support requests. To address this, we've expanded our support teams to regain our usual speed. Thank you for your understanding, We value your feedback and will work diligently to ensure your future experiences with us are exceptional 😊!

October 9, 2023

We placed a sample order to see the quality of the product. The hoodie printing was off and the garment looked wet from the shoulders down as it was a different color where the logo was printed. When we reached out to Printify we had no response for several days, save for auto-emails that think they've found the solution and attempt to give you the brush off so there is no need for human assistance. After one week and multiple messages the issue was finally resolved. This response time is unacceptable given today's 24-7 shopping environment. We weren't expecting immediate resolution, however had this been a customer's order and the customer reaches out to you, and you reach out to the third-party provider about the fourth-party product... it's you who looks like the idiot because you can't give basic answers re: their order. That is not a risk we're willing to take as we insist on quality customer service. As such, yes, we uninstalled this app after our one and only issue with its customer service. If this was a one-off experience (however their service rep confirmed they're bogged down and can't handle the correspondence volume) we might've stuck around. Our parent company, who has other Shopify stores, immediately uninstalled Printify, unwilling to jeopardize their respective customer service experiences.

Buff Boy Brewing Co.
Canada
About 2 years using the app
Printify replied October 18, 2023

We deeply regret the experience you've had, and we sincerely apologize for the inconvenience 😔. This does not reflect the level of service we aim to provide our valued customers. We acknowledge that there have been delays in our support responses, primarily due to the unexpected rapid growth of our user base, resulting in a higher volume of support requests.

However, we've taken immediate action to address this issue. We've increased our support team by adding more specialists and are actively training an additional team to help us regain our usual response speed. We anticipate returning to our standard level of service very soon.

Your feedback is invaluable to us, and we are committed to learning from our mistakes and enhancing our services to better serve our customers. We will reach out to you promptly to see if we can assist with any ongoing issues 🤝.

We genuinely hope you'll consider giving us another opportunity to demonstrate our customer-focused approach and provide the exceptional service our merchants deserve. Your satisfaction is our priority, and we're determined to make things right for you 😊.