Reviews (4,206)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this as a strong all‑in‑one tool for popups, email, and SMS that grows lists and drives sales. Many report big increases in signups and revenue from popups, abandoned cart emails, and automated flows. They like the intuitive interface, targeting options, and clear analytics, plus seamless Shopify integration and connections to other email tools. Support and onboarding are frequently praised, and pricing is seen as reasonable for smaller businesses.
Refine
-
By rating
Great support from Henry, always happy to help!
Wow, overnight got tons of new email signups and great response! This app is easy to use and very effective, I'd definitely recommend it to others!
Such a great thing, and great customer service!! So easy to use!
I've been shocked by the increase in email sign-ups! I've double my email list in a short amount of time. The app did effect my shopping cart which was set as a Drawer. Once I changed it to the Page cart type everything worked perfectly.
Doesn't work well on mobile, I gonna wait for improvements.
Incredibly easy to set up and amazing results. My Newsletter sign up skyrocketed to 450 in the first 24hrs. I went from 5 to 6 sign ups per day to an average of 80. Incredible! I can't thank Privy enough. Ben's encouraging and helpful e-mails are wonderful too. I am using the Free package but I am considering shifting over to the payed for the use of onetime coupon codes ;)
Thanks Privy!!
Easy to install and configure, it's been great so far and is already yielding positive results.
Very happy with it so far. Easy to use and the pop-up looks nicer than what I could have made on my own
Disappointed. Spent time creating the campaign and just had two questions I needed help with to complete it. Was responded to with a read the How To page, which I had obviously done and hadn't found the answers there. Which he responded to with a rude this = that (still not answering the question). Could have been a good 5 stars but there are far too many good apps out there with incredible customer service to waste time on one that is not helpful and rude.
We have tested out several other similar apps and we chose to roll with Privy for the following reasons:
1) Privy works on mobile - Check
2) Privy looks great and easy to use - Check
3) Privy reporting metrics are easy to understand - Check
4) Privy sync’s with other mail app’s - Check
5) They have a very unique banner option that we really enjoyed testing out. A lot of other apps have similar feature sets, but we really fell in love with one of Privy’s banner sets. Yes, great design can tilt the pendulum.
**Bonus**: Offer codes that can only be used once or for first-time purchases.
If there was a single drawback ( and this is 100% manageable one if you have patience ) the backend isn’t the easiest to navigate. It looks very un-intimidating with the colors and fonts, but the UX/UI is slightly confusing with all of the tabs inside a campaign having their own set of options that open in different pages. You can sometimes forget where certain actions are to adjust or change.
This is par for the course though, and any e-commerce owner should understand this more then the common person. The Privy team needs to see where the pain points are and I am sure they will adjust the app accordingly.
For the robust feature sets provided by Privy, and the well designed easy to set up mobile compatible opt-in banners, I think it would be hard to find a better option out there that would suit our needs.
