Reviews (4,206)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a strong all‑in‑one tool for popups, email, and SMS that grows lists and drives sales. Many report big increases in signups and revenue from popups, abandoned cart emails, and automated flows. They like the intuitive interface, targeting options, and clear analytics, plus seamless Shopify integration and connections to other email tools. Support and onboarding are frequently praised, and pricing is seen as reasonable for smaller businesses.
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love it! best customer service ever, test out a few email SMS app, by far this is still the best.
Terribly slow response time. If you are serious about getting business done and you need support, do not use Privy!
I love the app, it's easy to use and every campaign I recive sales from it.
I give two stars instead of one because their onboarding was fantastic. Everything else beyond that sucks. You do not get an account manager past that first onboarding meeting. You are just left on your own to figure it out. Live chat my ass. They take a long time to email you back and when they do they are not helpful. So sad. Waste of money.
doubled their plan prices in one year, and the app doesn't really make the difference
Henry is great! Very good at communicating and very eager to help with everything. He has some great tips and really cares!
Have been using privy for quite some time now and im very happy with the services. Have also had some 1on1 help from Hakim, which has been great. He has really helped me with my email automations and campaigns a lot. Overall would recommend to anyone looking for a good app that covers all emails for business's
I've been using Privy for years and can't recommend it enough. Their support team is fantastic-knowledgeable and quick to respond.
Privy is a good app to use for any business and they have a great supporting team that replies very quick. Thank you guys!
Response from the live chat was amazing, informative. The associate Karol went the extra mile to make sure to provide me extra instructions, and the issue was resolved promptly.
