Reviews (4,206)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a strong all‑in‑one tool for popups, email, and SMS that grows lists and drives sales. Many report big increases in signups and revenue from popups, abandoned cart emails, and automated flows. They like the intuitive interface, targeting options, and clear analytics, plus seamless Shopify integration and connections to other email tools. Support and onboarding are frequently praised, and pricing is seen as reasonable for smaller businesses.
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I just had a great experience with Karol, a member of the support team, she was pro-active, really helpful and felt like she genuinely cared and wanted to help. I never write reviews, but this level of service made it a must. Thanks Karol!
The support team is amazing! Always helpful. Such a blessings!
Honestly the best customer support I have received in a long time. Jose was very attentive and quick to solve my problems.
Highly recommend Privy! Always helpful for a 24 yr old college student still learning and a newbie to the online store. Thank you Privy and thank you Shopify for having a Privy app. LOVE LOVE LOVE-Jose was so helpful stayed with me for almost an hour and answered and stayed with all of my questions. It's been a great day today-this is what the world needs today t have some kind of relationship with others (even the little ones) great way to reach out. "Do unto others what you want others to do unto you"-this is what I call-"the ALOHA".
Customer service has been very helpful in our on boarding process. I was having some issues with my list after sending out our first newsletter and they helped me resolve it quickly.
Carley is the absolutely BEST Privy support manager I ever worked with. She is on top of her game and is willing to get in the "weeds" to solve problems. She is truly an asset to Privy.
I have been very pleased with the Privy service over the last couple of years. But I especially LOVE my CSM (customer success manager). He is so helpful and is always my cheerleader.
Amazing experience! Support were so helpful, and really kind, given I was responsible for the issue! So impressed at how quickly my issue was resolved, and the communication was top notch!
Privy has offered a great personable experience. They have helped every step of the way in my email marketing journey and have always gotten back to me in a timely manner, which I find invaluable.
Not good. You ask for help from support and they talk to you like you are a computer genius. NOT EVERYONE IS. A quick 5 minute call probably could have solved all our issues but NO ONE wants to pick up the phone and help the customer
