Reviews (4,205)

Overall rating
4.5
Counts per rating level
  • 75% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a strong all‑in‑one tool for popups, email, and SMS that grows lists and drives sales. Many report big increases in signups and revenue from popups, abandoned cart emails, and automated flows. They like the intuitive interface, targeting options, and clear analytics, plus seamless Shopify integration and connections to other email tools. Support and onboarding are frequently praised, and pricing is seen as reasonable for smaller businesses.

September 20, 2024

Great Support for newbies navigating the site! So far experience has been great!

Scooter Life Canada
Canada
3 days using the app
September 16, 2024

We love PRIVY!! It has been a pivotal tool for our Shopify e-commerce platform in driving sales for our independent beauty brand.

PS: Jose was super helpful and responsive to our tech issue. Love that they are readily available, every time I've sought help.

ÈYES ARE THE STORY
United States
About 4 years using the app
September 13, 2024

Absolutely and amazing experience, This review is for David Sanchez. He made a complex process looked so easy and got things resolved for me like in no time. I'm happy with Privy because of their customer support

Keeta Luxury
India
4 months using the app
September 2, 2024

Very helpful support. Saved us a lot of time in trying to figure out something ourselves.

Current Riders
United States
5 months using the app
August 23, 2024

Jose helped me today he was very helpful and professional . Privy is a great app for everyone they have great customer service to help you with your business and will guide you step by step.

Kyli & Karter's Kloset
United States
Almost 2 years using the app
August 9, 2024

Easy to use, great support team. Karol C. from support answered all my questions quickly and concisely

Burns Music Library
United States
1 day using the app
August 8, 2024

Jose helped me today! Great customer service! Professional, quick, and patient! Super helpful with what I was having trouble with :)!

Poppy's of Atlanta
United States
About 2 years using the app
August 7, 2024

Great customer service experience! Jose was fast at resolving my issue. Privy is an easy-to-use APP with good features and a simple interface. So far, we love working with it.

MagicGel.com
United States
Over 3 years using the app
August 5, 2024

Jose and the privy support team have been very helpful! Quick replies to chat and email and actual support with videos when needed. Love this platform

Figlia Jewelry
United States
About 2 months using the app
Edited April 18, 2025

Jose M has been very helpful and patient with all my questions. He helped me step by step to solve my situation. Fast, knowledgable and professional. Thank you!

Also Karol helped me with my question in a very kind, fast and assertive way. Thank you very much!

benestarepr
United States
Over 3 years using the app