Reviews (4,205)

Overall rating
4.5
Counts per rating level
  • 75% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a strong all‑in‑one tool for popups, email, and SMS that grows lists and drives sales. Many report big increases in signups and revenue from popups, abandoned cart emails, and automated flows. They like the intuitive interface, targeting options, and clear analytics, plus seamless Shopify integration and connections to other email tools. Support and onboarding are frequently praised, and pricing is seen as reasonable for smaller businesses.

April 7, 2025

Jose M helped me integrate my old store to my new one. Privy is the best.

Scented Serenity Candles
United States
3 months using the app
April 3, 2025

Privy has been a great tool to capture new email addresses. But more important than the app itself is the support. I can hop on to get chat support and everyone is super nice! If you don't have Privy, this is a *must add* to your store!

Fan Sparkle
United States
Almost 2 years using the app
February 20, 2025

I talked to Jose M. today. He solved me problem and I'm happy. :)

Fire Inside Me
United States
About 1 month using the app
February 5, 2025

Jose M. and the entire tech support team have been extremely helpful as we transition to this new platform. They are amazing!

Mysa Day Spa
United States
7 days using the app
February 3, 2025

Quick service via chat from Jose. Thanks for the quick assistance!

Prosper
United States
10 months using the app
January 16, 2025

Some of the quickest customer service I've experienced was from Jose at Privy. We had one minor issue and it was isolated and then rapidly resolved. This app has also helped tremendously with gaining new customers and customer outreach.

NH Vintage Vinyl
United States
8 months using the app
January 16, 2025

I've had many technical issues with the app that is yet to be resolved, and find their billing very confusing.

Inoya
Australia
4 months using the app
December 5, 2024

Very good app to use for marketing purposes especially the spin the wheel and pop ups, also the after service is exceptional, they reply really fast and help you with anything, big shout out to Jose for helping me

Dog Barn Yorkshire
United Kingdom
About 1 month using the app
December 3, 2024

Pretty easy to use and when I had an issue, they fixed it quickly with no problems

Coastal Boheme Collective
Australia
About 3 years using the app
September 25, 2024

they help me to set my dns records so i can set my email ! very helpfull ! and mr David Sanchez that he help me he is very good on his job and kind

DEZLEN
Bulgaria
7 days using the app