Webkul Product Auction

super easy to communicate with and helped me streamline the admin process for setting up my auction.

I have just installed this app and I am sure it is going to generate a lot of business for us.
We had a few minor problems with the setup as we are not too "tech-savvy".
A short message to their support staff, in particular Nitika, and they reviewed my site and set it up perfectly in no time.

Extremely dissatisfied with this app. I have had multiple complaints from my customers about it and have contacted customer support (which takes about 24hrs+ for EACH response.....so something I need fixes asap, takes several days to a week) with little to no help in regards to the problem, because it seems to be a flaw with the app itself. The winning bid does not go to the highest proxy bid, which in my opinion is absurd. It should go to whomever is willing to pay the highest amount and drop down above the second highest bid, like on Ebay. That makes the most sense to me as well as my customers. I was told by customer service that the winner is not the highest automatic bid. I believe this is a flawed system. I was told by customer service that the "Winner is the one whose bid has been posted first among the others." This makes no sense to me. I asked if there was a way to change it so that the highest bidding amount whether automatic or manual, would be the winner and when I got their reply, it mentioned nothing about that. This was the response I got: "No not the first person to bid. But before auction ends, in case of proxy bid there will be same bid happening by a multiple bidders, in that case it will be on the basis of time." What does that even mean?? I even tried troubleshooting the auctions and trying different types of bids, etc. and it was as though the app wasn't acknowledging the proxy bids, it wasn't registering properly. I placed a manual bid, my fiance placed a proxy bid, then I placed a proxy bid higher than his. Then, in order for it to show any new bids, he had to place a manual bid. My proxy bid was way higher than his, but by the end of the auction, he had won. Tell me how that is possible?? I would NOT recommend this to anyone who wants to keep their sanity. I wanted to love this app so badly, I'm very let down.

Great support and plenty of functionality for different auctions

I am revising a previous review which described a lack of responsiveness by the app developer (because sent email responses were not received). Developer has responded and the product auction set up is complete. I will update review after running our first auction of maritime artwork, but I am now confident that the app will meet our needs.

Amazing app, been waiting for something like this for years! Great support from Neha. Would definitely recommend!

Customer Service is great and this app provides everything I need to run my store auctions! I want to keep it all to my self!

I have been using this software for almost a week now. Had some questions on how to get everything implemented. Ayush responded in a very timely manner and took care of every issue that I had. I would def recommend.

We've used the app for about two months now with no issues. This week we decided to change our Shopify template from the free version to one of the paid ones. When we made the swap it threw off somethings with the front end of the auctions. I tried to code myself and then sought out help. I was a bit anxious because there is a massive time difference but I was able to schedule an early morning appointment and get it sorted via email within 15/20 minutes.

This app could be brilliant to the right user. I gave the seven day trial a one hour whirl before uninstalling it. I felt it much more complex than advertised. The advertised finished product looks brilliant. But I don't think just anyone can achieve that without a large budget for expensive coding. The app is likely 5 stars in the hands of others. But for me, I have to give it two, simply because it's seemingly advertised the contrary. If you can code, take my two stars with a grain of salt or disregard this altogether. If you're long in the tooth with little coding knowledge like I am, tackle this app with a budget for some help.