PC ‑ Custom Product Options
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Reviews (1,174)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is excellent for selling highly customized products without hitting Shopify’s variant limits. They use it for personalized text, complex option sets, conditional logic, and extra charges for premium choices. It’s described as easy to set up, with reusable option sets that save time. Long‑term merchants call it a game changer, and many praise the fast, friendly support for resolving theme conflicts and custom rules.
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This is the worst experience I’ve ever had. For 2 weeks, my business has been paralyzed because customization data fails to reflect in the cart and checkout. I am currently unable to switch to my new theme because of this app, and even worse, it has now stopped working on my current theme as well.
They solved this exact same issue 8 months ago, so they know the solution, yet now they are constantly blaming the theme and refusing to take any responsibility. I’ve sent 6-7 emails every single day for 2 weeks with zero results. They keep passing the buck instead of fixing their own integration. If you value your business and your sanity, stay away. Completely unprofessional and unreliable!
Friends at Rou Collection,
I am sorry that your experience has been so frustrating.
The root problem causing this issue is incompatibility with the bundle/cart drawer app you are using. It thwarts data being sent from product page to to cart and then into the checkout. We may have been able to "fix" a similar issue 8 months ago, but this current cause of the current issue is not something our app can fix.
Only the theme developer or alternate app developer can modify the theme code that must be modified to fix this issue. Here are details about what we've done, and to pass to your developer:
------------------
The problem happening with file upload not going to the cart and the add to cart button not working when file uploads exist on the page are two separate issues that have nothing to do with our app. Here is a technical breakdown of each issue affecting both the live theme and the new theme he is working on.
1. Current live theme issue (bundle/cart drawer app)
The upcart-bundle.js script calls JSON.stringify({ items: n }) when sending the cart request.
This converts the n object to a string, removing File objects from uploads, so customization data never reaches the cart.
A similar issue occurred eight months ago; we provided guidance then, but the resolution had to be applied on the theme side.
2. Broadcast theme issue (new theme setup)
The Broadcast theme includes code that explicitly prevents form submission whenever a file input exists:
if (form !== null && form.querySelector('[type="file"]')) {
return;
}
This causes the Add to Cart button to stop working when a customer selects a file.
Our developers applied the proper fix in a copy of the Broadcast theme, where customization data, including uploads, worked correctly, showing that the app functions properly when the theme allows it.
We also sent collaborator requests, provided step-by-step guidance, and scheduled a meeting with your theme developers to implement the fix, but it was not attended.
Both issues are external to our app. Once the necessary changes are applied, the current issue will be resolved.
------------------
Thank you for your understanding.
Sean H, Ops Manager, Product Customizer
Amazing support team!
We had a tricky setup using a custom theme and unique product template, but the team (especially Etienne & Deepanjoy!) helped us figure it out step by step. Everything is working perfectly now and we’re so happy with the results.
Highly recommended for any store that needs customizable product options! Thanks again!
Thank you so much for this wonderful review!
We’re really glad to hear that everything is working smoothly now with your custom theme setup. Etienne were happy to help you step by step!
We truly appreciate your recommendation, and if you ever need anything else, we’re always here to support you.
サポートセンターの対応はすごく早く、チャットを送信すると数分で返事がきます。
しかしテーマ変更やアプリ追加などを行うと、エラーになる頻度が高いため改善してくれると嬉しいです。
こんにちは 田丸印房、
ご意見ありがとうございます！サポートセンターの迅速な対応にご満足いただけて嬉しいです。チャットを送信すると数分で返事が来るとのこと、ありがたく思います。一方で、テーマ変更やアプリ追加時のエラーについてご指摘いただきありがとうございます。この点について改善に努めてまいります。
引き続きご愛顧のほど、よろしくお願い申し上げます。
We are launching a new service and we needed to add the customer the possibility of typing in multiple fields easily. We were on a rush because we needed to show a draft at a meeting and their customer service specialist Aman was extremely helpful and build the whole thing for us in a few minutes. We are very impressed by the service and the app which works amazingly well. If you need to add custom options to your products, this is your app.
Hi FamilyBox.Store,
Thank you for sharing your experience! We're thrilled to hear that our team member Aman was able to assist you efficiently and that our app is meeting your needs and working seamlessly for you. Thanks again for your feedback!
Esperienza positiva sopratutto per me che sono alle prime armi. L'App è perfetta per il mio tipo di business focalizzato sui prodotti personalizzati. Facile da usare e subito intuitiva.
Sempre molto disponibili per correggere errori e aiuti in modo rapido. Ottimo servizio assistenza
Ho ppana effettuato l'upgrade dopo un. primo utilizzo perchè funziona molto bene
Ciao A.Bi.Ci. Lab,
Grazie per la tua recensione positiva! Siamo felici che l'app sia perfetta per il tuo business di prodotti personalizzati e che tu l'abbia trovata facile da usare. Siamo sempre qui per aiutarti rapidamente e correggere eventuali errori. Grazie per apprezzare il nostro servizio di assistenza!
04/06/24 Thank you Lasandra for your exceptional customer service. Everything is running smoothly now
03/06/25
PLEASE I NEED HELP ASAP
All my personalized products don´t have the personalization options any more, although the app is installed (I´m on the Premium plan).
I can´t reach any client support via chat.
Please I need help asap
9/13/24 Shevaughn helpd me out finding out the source of the issue, everything is running smoothly. Thanks so much.
9/12/24 The page app disappeared in my shopify store, although the app is installed (I´m on the Premium plan).
I can´t reach any client support via email. All of my customized products have their prices changed so now they cost thousands of euro.
Please I need help asap
Customer support chat is great, Aman helped me so much to have my customizations up and running!
Hi STRENDING,
Thank you for taking the time to leave us this review! We're thrilled that you had a great experience with our team, and it is very kind of you to specifically recognize Aman. He will be thrilled to read this. Thanks again!
I had a couple of questions when getting started and the customer support team was very helpful and quick to get back to me. I just started using the app but so far so good.
Thank you for your feedback 😊 We’re glad to hear that getting started has been a smooth experience and that the support team was able to help quickly when you needed it 🙌
It’s great to know things are off to a good start! If any other questions come up as you continue using the app, don’t hesitate to reach out, we’re always here to help 💙
Work great for our products on our store.
Thank you for your feedback 😊 We’re so glad to hear the app is working great for your products!
If you ever need any help or have questions along the way, feel free to reach out, we’re always here to help 🙌
Agent was very resourceful and helpful with my issues. Thank you to Shopify and the agent for such quick and amazing help.
Thank you so much! We’re happy to hear you’re enjoying the app and our customer service 😊
works perfectly for what we needed!
Thank you! We’re so happy to hear it works perfectly for what you needed. If you ever need help or have questions down the road, we’re here 😊
