PC ‑ Custom Product Options

PC ‑ Custom Product Options

Reviews (1,174)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is excellent for selling highly customized products without hitting Shopify’s variant limits. They use it for personalized text, complex option sets, conditional logic, and extra charges for premium choices. It’s described as easy to set up, with reusable option sets that save time. Long‑term merchants call it a game changer, and many praise the fast, friendly support for resolving theme conflicts and custom rules.

November 8, 2017

Excellent app. We had very specific requirements, including conditional logic, which this app does offer. Ryan and the support team have been fantastic and immediately responsive to every need - they set up minor customization for us very quickly. If you need conditional logic, you've got it with this app. If you need price changes with your app options, it does that too, and unlike other apps, it won't create a bunch of annoying, new products. It looks good and it loads fast. There are a couple more features we'd like to have, and hope will be introduced at some point, but after testing a lot of the available options apps, Product Customizer was the one that met and exceeded our expectations. Very happy!

Gungoddess Com
United States
3 months using the app
Edited September 15, 2019

This app does everything I want it do to and always works correctly. It is pretty easy to use once you get the hang of it. When I installed a new theme it messed up how the app looked in my shop and I couldn't figure out the code (or where to put the code) to fix it. I emailed them with my issue asking for a bit of help and they just went ahead and did it all for me!! Amazing customer service and saved me so much time and hassle. Thanks so much. Gemma

EDIT - Needed help with another problem where files weren't uploading correctly and again the team just fixed the problem for me! It's so amazing to find such a capable and helpful team - really makes running my business easier. Thanks and keep up the good work!

Dive Proof
United Kingdom
Over 1 year using the app
Product Customizer replied May 28, 2019

Hello friends from Dive Proof! Thanks for the excellent review, we really appreciate it! We do work hard to get our app working seamlessly with ANY Shopify theme - granted sometimes it takes just a little tweaking. May your store sell millions!
-Sean H, Customer Success Manager, Product Options & Customizer

August 20, 2018

Code screwed up my site by automatically adding extra charges to cart and it took days for them to respond. Never fully fixed the issue or offered an explanation.

Whippingpostleather
United States
Over 1 year using the app
Product Customizer replied March 19, 2020

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?

We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.

Please let me know how I can support you and help in return? I appreciate it very much!

-Sean & the Product Customizer Team

Edited February 14, 2020

We have used this app since we first opened our store as we have products that customers can personalise. Currently in the processing of refreshing the store our theme update, well overdue, altered the look and needed the app reinstalling. Our questions were answered promptly, and having shared a screenshot, the diameters of boxes were altered to create a professional look on our new theme. It's not finished yet, but when the theme is published we are confident that with the help we have received from Steven customers will be able to clearly create their bespoke gift.
I can also thoroughly recommend using conditioned logic in the app to only allow customers to input information once they have chosen the option they want to pay for if applicable. Less follow up time wasted when a customer has completed all options in error.

Life of Riley (Retail) Ltd.
United Kingdom
Over 3 years using the app
Product Customizer replied February 24, 2020

Hello friends from Life of Riley (Retail) Ltd!

Your store is awesome! Glad the app is working well for you and is allowing you to increase your profits-- we think it's great as well! Also, we're proud of our staff and loved your comment about help you've received from Steven =) Appreciate the top notch review... Hope your Life of Riley (Retail) Ltd. products sell massively!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

June 12, 2017

We have been using this app (live) for about eight weeks now and it has been worth every penny. Our store provides mostly custom products and having flexible / multiple options for a product are critical. Shopstorm's is by far the cleanest and fully functional of all the available apps, and I did indeed go through them all. What most of that money has paid for is the just excellent support. Sure there are a couple of bugs with the app but these developers are pushing the envelope of what basic functionality the base shopify platform is offering, so it's to be expected and all apps have their quirks. Where Shopstorm shines is how fast they will fix a problem for you and reply to your inquiries. I hope they continue to get large support from the community and can continue to improve upon this great app. If the look of the customization in the shopping cart could be cleaned up and a couple of other small issues worked out it would be a perfect app. Use this app and we can get them there!

Smpeyton
United States
3 months using the app
February 21, 2019

A Game Changer of an App!

I have been trying for a few years to get the proper e-commerce presence for our bakery. The challenge has always been allowing customers to be able to provide some customization of their cake (size, flavor, filling, writing on cake, etc.) while we could charge additional fees based upon the size their cake. We could never find the right solution and was told it would take thousands of dollars to develop this. Out of desperation, I want to Shopify and found this incredible application. Within two weeks, I have a solid e-commerce platform to build off of with Product Customizer leading the way in meeting ALL of my needs. It is so flexible that with just some logic, you can create incredible conditional decisioning, which guides your customer through the product-build process. I have need to some occasional start-up questions and the support team was very responsive and patient with my "newby" questions. There is so much more I will be able to do with cake customization down the road and have jumped our competition...and we are off to a great start!

McArthur's Bakery
United States
11 days using the app
Edited March 31, 2020

Fast customer service! I had an issue and they got back to me and had it fixed in less than an hour.

Vermont Brownie Company
United States
Over 3 years using the app
Product Customizer replied April 1, 2020

Hello friends from Vermont Brownie Company!

SO appreciate the time you took to give this great review! We are pretty proud of both our our great customer support AND our app! We hope your store is immensely successful! Let us know if there are every any questions or issues -- always here to help :)

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

Edited February 15, 2019

This is one of my favourite apps now. Allows me to customise every product any way I want it.
The support team is fantastic, and is always there.
Would definitely recommend 10/10

Dogify
Australia
11 days using the app
August 30, 2019

Daniel provides top notch support. I sent several e-mails, with many questions before downloading the APP. My questions were answered very quickly, and very thorough. Will be switching from BOLD product options, to this APP!

11Bravos.com
United States
3 days using the app
January 8, 2026

Not working if you already have option in shopify. You cannot add a simple checkbox+upsell applying to every option price.

+Ugly it mades my premium theme "clunky" + cannot setup a dynamic picture when you hit the box.

Monsieur Insecte
France
16 minutes using the app
Product Customizer replied January 26, 2026

Thank you for your feedback. We see that the app was installed for a short time (around 16 minutes), and we didn’t receive any support request during that period. Some of the concerns mentioned can be theme-related and are often resolved with a quick check by our support team. We’d be happy to help if you decide to reach out anytime.