Upcharge Surcharge Fee Tariff
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Reviews (199)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is great for adding flexible surcharges and fees at checkout, like rush service, packaging, shipping insurance, local taxes, deposits, and complex tariffs or import duties. They find setup easy, the interface intuitive, and fees reliably applied by product, cart, or destination. Many highlight fast, knowledgeable support that helps with custom code, advanced configurations, and theme-related fixes, making it a long-term solution.
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Amazing support - 5STARS! My first shopify app review because this team deserves it. Fast responses and always willing to have a look! Many others i've dealt with pass the problem on so quickly without having a look at the code
Hats off to Angelika and her Team. I've been using this app for almost a year and while it doesn't charge fees for every order due to issues with cart drawers, 95% of orders are charged which is good for me. Thank you
Hello,
We are happy you're pleased with the results and that we were able to help. If there's anything else we can do to help, please let us know.
Have a great day!
I like the idea of having the handling fees. I didn't find another tool on the store, unfortunately not always work, not on my case.
Hello,
Thank you for taking the time and share your feedback with us.
We are sorry the app doesn't work for your needs. We are constantly working on improving our apps, collect all the feedback, and feature requests to implement them in future app versions.
Have a great day!
Superb customer service. Angelika's always incredibly patient & answers all my questions in a timely matter.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback with MageWorx. Our priority is customer service and we are ecstatic that we met that mark! Kind clients like you make our job a pleasure.
Have a great day!
After downloading it, I considered installing it myself but took advantage of their free installation which they did quickly. After configuring it, I had one request which they also completed quickly. I was very happy with the technical support. And the best part is it paid for itself on the first order when a customer picked one of the fees.
Hello,
Thank you so much for this review. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers.
Feel free to get back to us if you have any questions or need our help. We will be happy to assist.
Have a great day.
Just starting working with this app. Support team has been extremely helpful. Have not you explored it fully.
All around "good app", however: Unfortunately, after a few months of use, the app stopped geo-locating our customers. Support assured me they had a new version in the works and that they would not let us down. Fast forward a few months, our team has to single-handedly edit every order that comes in to request more money from the customers after-the-fact, since the app did not add the required fees. This is still not fixed. Being a developer myself, I offered my help to feed the app the proper geo-location from another API on the frontend, myself. This was turned down on their part. I feel there is no resolution to this, as we are patiently waiting for them to update the app. Support is usually very good, Angelika answers very well to every question.
Hello,
Thank you for your feedback.
We use the MaxMind GeoIP database to detect users' IP and apply a fee by location, this functionality was inbuilt to the app initially.
Unfortunately, they have changed their policy, and the detection IPs by states has become no longer available.
In order to move to any other way for IPs detection, we need to redevelop the app (this is what we are currently working on).
We are also changing the working principle of the app, it will no longer generate the temporary products at the backend.
Unfortunately, this process takes time though we are doing our best to finish everything up as soon as possible.
We are terribly sorry for the inconvenience caused.
Update: Same fast and efficient service to reinstall the app when we updated our theme to Shopify 2.0. Used the offered free installation service which was completed within a day. Communication and resolution of a couple of issues was excellent. This combined with very helpful answers to my questions makes this easy to recommend.
After searching through a bunch of apps, we finally found one that met all our needs! The team at Order & Product Fees were quick to respond and incredibly helpful. Very happy with the app!
The plugin works as it should, we use it to add a tax free deposit fee to our products. The support experience is very positive and prefessional.
Thank you for the great review! We’re glad to hear that the app is working exactly as expected for your deposit fees. Maintaining a professional and positive support experience is very important to us, and we appreciate your feedback. Wishing you continued success with your store
Excellent app... and even better customer service! Had an issue and they fixed it within 24 hours. Works great for all of our needs...
