Reviews (1,253)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for advanced product customization and complex option logic, including paid add-ons that dynamically update prices while keeping product pages clean. Many say it’s essential for build-to-order or highly personalized products and works reliably across multiple stores. Long-term merchants report ongoing improvements. Support is frequently praised as fast, knowledgeable, and hands-on with theme conflicts, code tweaks, and setup.

February 7, 2024

Super friendly and great customer service. Always quick to help!

Hildelinde
Germany
About 2 months using the app
November 6, 2023

Sehr vielseitig einsetzbare App. Sobald es kleine Probleme gab, hat der Kundenservice (Shout-out für Alina) schnell und lösungsorientiert geholfen.

loanya-jewelry
Germany
15 days using the app
October 3, 2023

It takes time to be attended but the support is very helpfull.

UNIQ Uniformes
Mexico
12 months using the app
Shop Circle replied October 24, 2023

Hello!

Thank you for your 4-star rating and the kind words about our support team. We're thrilled to hear that you found our assistance helpful.

We're sorry to hear that you experienced longer than preferred wait times, however. Our team constantly strives to keep waiting times to a minimum and we sincerely apologize for any inconvenience caused. Your feedback is crucial in our mission to offer timely support to all our customers.

We will ensure that your experience with our support wait times is forwarded to the appropriate channels for further improvements.

Again, we appreciate your feedback and we hope we can make your next experience with our support even better.

Best regards,

The Shop Circle Team

September 30, 2023

Excelente servicio al cliente! por ahora la aplicación también ha solucionado mi necesidad.

IRANTI CANDLES
Spain
About 1 hour using the app
August 11, 2023

rapidité, mon problème a été réglé !
merci beaucoup
J'ai contacté le service deux fois et chaque fois ils ont été d'une grande aide

Oh Ballons
Canada
3 days using the app
August 4, 2023

Thanks to Saro, thanks to the app technicians, thanks to the app, which perfectly solved the problem for us, thank you for your patience and concentration, I will continue to support the use of this app, and I will also recommend my friends to use it.

4FunGift
China
Over 1 year using the app
Edited September 13, 2023

I'm satisfied with the service, my problems were solved quickly.
Thank you Nitesh for the work!

KUSHTOM
France
Over 5 years using the app
June 2, 2023

Very good App and fast implementation with the Bold expertise developer for all stores..

Thank you!

Extera
San Marino
3 days using the app
Shop Circle replied June 5, 2023

Thank you for your review and feedback! It's awesome to hear that you found our product useful and we’re so glad to be a part of your store's success.
Should you need any help, feel free to reach us back.

Have a lovely day,
Customer Success Team I Shop Circle

September 19, 2022

5-Sterne an Birpal und das komplette Service BOLD Team. They helped me to solve every problem I had. Beste Regards

BeMyNeon
Germany
About 1 year using the app
November 8, 2022

Hello,
take this app since 2 years,
but not there a lot of problems since orders from 08.11.2022. Can you repair it?
Just shows me [FILTERED]. Thanks

Wooden-Heart
Germany
Over 1 year using the app
Shop Circle replied November 14, 2022

Thanks so much for writing in with your feedback. Our team has recently made some significant changes to our infrastructure to help with stability and better serve your needs going forward. Our team has reached out to you to confirm these updates have been applied, and make sure everything is working well for you. Please let us know if you have any other issues. We are always happy to help!