SC Product Options

I've been using Product Options for about two weeks or so, and I cannot praise this app enough! It's made creating & editing products SO easy - I'm building a Shopify storefront from my current Etsy shop, and this has allowed so much more flexibility in options for my customers. I especially love that I can add fields for customers to fill in right on the product page! Hoping it will help with order processing immensely!

I also can't say enough good things about their customer support. I contacted support late Friday night, and first thing Saturday morning MC had emailed me ready to help! She was so quick at solving a couple issues I was having and now everything is running perfectly. Ever grateful for her help, especially on a Saturday!

All in all, highly recommend!

i have been using this app for a few months now and at first the customer service was great and product working well. HOWEVER, I tried to create new options on a new product and it is not working properly now... i've contacted customer service multiple times and the responses have been seriously lacking. i get one response per day asking questions that i've already answered multiple times to different people... which drags out the issues even further. In addition i have another ticket that has been outstanding for 3+ months.... with no resolution..... general jist... the app is more expensive than most apps on the marketplace for this service and I wouldnt mind paying it if theyre customer service was better. but when i have an issue with an app that impacts my revenue, i would expext PROMPT resolution.

Overall not a bad product, but not great. It'll have to do until we can afford to pay 10K to have a nice website built for us. The main issue with this app is that it doesn't track inventory for common variants like size, or color. So the type of options you can realistically use with this app is limited. Their customer service is responsive though and they offered a work around. The work around was to create a duplicate hidden product, but the problem is it shows the same item twice in the cart, and at the very end at check out, its removed since its a hidden product. Very confusing for buyers to click add to cart for 1 item, and see it appear twice in their cart, so that didn't work. This app is awesome to use for adding options like "accessories" though. With the premium version, it shows "total extras" for any additional add-ons your customer chooses, which is pretty cool.

The worst app, hands down, with the worst customer service ive ever experienced. What a joke. i called the customer service number and literally woke the woman from sleep at 11:28 am. She answered "hello?"
i was like "is this bold??" She didn't tell me her name, etc. and gave me the runaround for 30 min. Told me it was MY fault. unbelievable!!!! Update: after 2 weeks, im CONFIRMING that this is the worst app you'll ever pay for.

Unfortunately, I now have to get something off my chest. The app actually always worked perfectly! After a new theme update, the live theme was duplicated. In the backup, an attempt was now made to reinstall the app with the automatic installation. I was informed that the automatic installation did not work. In addition, the formatting of the Live Theme was completely destroyed. The backup theme was explicitly selected, but the live theme was also attacked. The support does not consider it necessary to fix this error, instead you are only put off that it will take a little more time. Who will pay for the damage caused by your mistake?

Saro helped me in the chat room and got everything we needed done!

Lila

Quick support

Super quick and helpful !

100% recommend adding this to your shop!

Great product and very fast support. Very happy with everything.