Reviews (1,256)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for advanced product customization and complex option logic, including paid add-ons that dynamically update prices while keeping product pages clean. Many say it’s essential for build-to-order or highly personalized products and works reliably across multiple stores. Long-term merchants report ongoing improvements. Support is frequently praised as fast, knowledgeable, and hands-on with theme conflicts, code tweaks, and setup.

January 2, 2019

When you need to collect some data and include add ons. This app is great. Most of my products use the Product options and it’s boosted my sales.
On the customer service side, they are extremely knowledgeable and quick, most recently, Within sending an email, Nicholas had already made some changes as I requested within in 25min. A+ in my book.

UnderDog Diesel
United States
9 months using the app
Edited February 27, 2018

We've just started using the Product Options app and so far have been very impressed.... the setup was easy, learning the program was quick and easy, and performing the actions is very simple and straightforward even for someone who's not extremely tech savvy such as me! Great app and their customer service was outstanding!

Wayne- beaukisses.com

Beaukisses Com
United States
21 days using the app
March 10, 2017

The Product Options by BOLD was the only app we found on Shopify that would take care of the complicated, customized, variants we have to each product. With countless paint finishes, fabric choices, and cushion options it takes a lot to build out a product but BOLD makes it work beautifully.
They recently made some much needed upgrades we had been requesting so we love that they listen to their client's needs.

Juniper House
United States
About 1 year using the app
April 30, 2019

Bold Product Options worked like a charm for what we needed on our site. We tried several different apps prior to Bold (simply because of the price), but going with Bold is worth it! Top notch customer service (Rick, Nick, Marty, and Val are rockstars!) and just the ease of the app interface surpasses the others. If you're contemplating if this is the right app for your commerce site, just give it a try and you'll be convinced.

the k+k project
United States
Almost 2 years using the app
Shop Circle replied May 4, 2019

Thanks very much for the review! We're so happy to hear that our support superstars were able to help with any questions or issues you had. Let us know if you need anything else, and best of luck with the relaunch of your store!

April 14, 2022

I was nervous at first because I saw in the history of reviews there were people saying they weren't getting customer service, but I took the leap and I couldn't be more pleased with the product and the level of service. They are extremely responsive and have even helped me troubleshoot a bug on my store that I thought was caused by their app but actually wasn't, but they helped me figure out what it was. Great product and great support!

Backyard Sprawl
United States
About 2 months using the app
September 7, 2017

I would not be in business without this application! We offer so many custom options and the 100 SKU limit with shopify and only 3 options made things difficult. Once I added this on, we got so many upsales since everything was right there and you could just check things, add things so people add a lot of customization and stuff that really makes more money. Great service - they went above and beyond setting things up, changing elements of our theme, mobile site, etc. Was helped tremendously by Lawrence.

Bradycases
United States
Over 2 years using the app
May 22, 2013

I am stunned with the customer service of Shappify. The way I wanted to use this app is a bit different (and I thought impossible) to accomplish, so I uninstalled it. I then got a personal email from James, and he asked me why I uninstalled. I explained it to him, and he proceeded to spend OVER THREE HOURS OF HIS TIME fixing my product.liquid page so that it could handle the functionality I wanted from this app. He went WAY OVER AND BEYOND my wildest expectations of customer service, staying over 30 minutes after he was supposed to get off from work. A++++ Shappify has my business for life.

TrackDecals
United States
3 months using the app
June 30, 2015

This is my first Shopify App Review and I have to say Product Options is a the number one app for my site. I have been using it now for approximately 8-9 weeks. Most of my products are made-to-order with a lot of personalised products, and this app makes it easy for my customers, and looks good doing it.

Bolds customer service was fast & faultless! I had their apps team install Product Options for me, and they had the app installed and working perfectly within 24 hours.
I highly recommend this app & Bold, and i will also be upgrading to the Premium version very soon, as i think it could help me with individual shipping services & pricing.

Thanks!

Black Halo
United Kingdom
2 months using the app
July 31, 2013

This app is fantastic. It literally will save me thousands of SKU's, because I have lots of colors of each item, and only a few prices. Therefore, I'm not having to have an individual SKU for each color + item (and I don't need them for inventory).

On top of that huge benefit, it is very quick and easy for me to change the product options, something which was impossible without clicking through and modifying every single entry in Shopify.

The customer service was also awesome, they promptly fixed my installation issue (which was caused by my inept coding, not them).

The only thing I really wish was that it could somehow be connected to the images, so each option came up with a different pic.

Unplanned Peacock Studio
United States
2 days using the app
June 16, 2014

I was glad to find this app as it was exactly what I needed for my custom numerology print products. Because the prints need the purchasers Name and Date of birth, they all need to have a type in text option. However, some need photo uploads, while others offer color options, so it was important to find an app that could accommodate all the options in a clean design that matches my theme. The customer service experts at Bold apps were really helpful in guiding me, or making changes for me to help me reach my goal. While there were some gliches between my theme and the app that didn't let me do things the way I first envisioned, I can honestly say I am happy with my final result. I would recommend this app for anyone needing to add multiple option variants to their products.

See You. Be You.
United States
1 day using the app