Stamped Product Reviews & UGC

If you find aother review app I would install them instead. Support is not good. ZERO clarity. First you have to wait at least a day to respond with a problem VIA EMAIL ONLY, then ITS NOT CLEAR what the solution is when they do respond. Then you have to keep going back and forth waiting at least a day in between to get any clarity on what needs to be done. It doesnt seem like they put themslves in the shoes of their customers. Dealing with them has been really frustrating at this point. There is no live chat and anyone you can interact with directly so if you have a technical error then you have to write an email and wait for an answer which is around a day. Then I have come across having MORE questions after receiving their answer and then wait another day because they are NOT clear at all. THis can go on for days and days. Terrible use of time and completely not efficient. They also don't answer some questions that you may ask even though your business hinges on resolving the technical problem from their app. I still dont have the app working correctly after I just UPGRADED to try some other functions. Its been DAYS and DAYS now and the problem is not fixed and again waiting for their response. In addition if they have site maintenance they DO NOT let their customers know beforehand. Most places send an email out saying we are going to have maintenance on this day. I had to get on the phone with shopify see if there was anything wrong on my end, they have to write a support ticket, reach out to the app..you see where a lot of the issues are. Then I finally heard back they are updating the site and no idea when that will be fixed. Come on. PLEASE COMMUNICATE CLEARLY WITH YOUR CUSTOMERS. Not good customer support at all and you have to wait forever to get resolution.

Update (June 1, 2025)
We're removing the app completely, it has been devastating for our company because the stamped io services are not accessible in Turkey.

Update (May 16, 2024)

We regret to inform you that our experience with both the loyalty and review apps has been extremely disappointing. We've encountered persistent issues with slow loading times on the back end. Customers are unable to see the loyalty widget, and reviews load at an unacceptably slow pace. Moderating reviews is particularly frustrating, as page loads take an excessively long time. Additionally, when there is an unsolved issue, they are unable to provide a timeframe for fixing it.

Despite numerous communications with their support team, they have been unable to resolve the issues, consistently claiming they cannot detect any problems. However, both we and our customers continue to face these performance issues.

After more than three years as a Shopify Plus customer of Stamped.io, we had high hopes for their service. Unfortunately, we can no longer recommend this platform. We will be transitioning to Okendo and hope for a better experience.

====
Update (March 13, 2023)

The quality of support and responsiveness has been improved very well. We can now get resolution in a short period of time from Stamped team. Thanks for getting better.

====
We've been using stamped for almost 3 years, we're shopify plus customer with Enterprise plan. These days bugs are keep increasing, loyalty launcher doesn't reflect the changes. Many customers experiencing problems with their points and rewards. Customers cannot write review on launcher panel.

We've been submitting support tickets to stamped; however, there is almost no response for weeks.

I think stamped servers and team cannot handle big demand. Please be aware of the situation.

We've been fan of stamped but nowadays stay away. Hope to switch another provider soon.

=====

We love using Stamped for so long time, in all aspect we recommend it. However, the review request experience needs to be improved, also default widgets needs to follow theme style.

After using this app since 2019, I'm sorry to say there are some frustrating flaws which are leading is to consider migrating to another service.

1) You can't display a single review (as in one review). You can only display a review title, which the user has to click to see the review. There are a number of problems with this approach, the main one being that 99% of review titles are generic like 'Great service' or 'Great product'. This makes the reviews look fake and makes people less likely to click the title to read the review - even if they understood that you have to click to see the actual review, which most people do not.

2) You can't leverage reviews by integrating them into your content. It's infinitely more powerful when your marketing text is backed-up by a customer who says the same thing. But not being able to display a review makes this impossible (review titles are almost pointless as noted above). We've been told that to display a single review, we'd have to hire a developer to make a custom app. This sounds crazy for such basic functionality.

3) We often go through periods where in-page reviews don't display on the front-end at all. When this happens we try multiple browsers, try viewing on our phones over the mobile network (bypassing our ISP), clearing the cache etc. Then after a while, the reviews display agin.

4) The app is unacceptably slow 90% of the time - and we're on 200Mbps fibre with only two people using the bandwidth. Every click has a delay, it's crazy. Also, adding reviews in the Shopify editor is painfully slow, often requiring constant re-loads just to see them (often 3 or 4 reloads).

5) [Edit - this is now fixed] You can't search reviews! This used to work but it's been broken for months now, something support has acknowledged.

If all you need is a decent system to collect reviews and display them on product pages, then great. But if you want to start leveraging your reviews in more places around your site, like the home page, landing pages, blocks etc, then I'd seriously consider another app.

What's kept us using Stamped for so long is the great service and the people. But the crazy limitations and speed issues are forcing us to consider a different app (we're not looking forward to moving). Sorry guys, very sad to leave this review. Cheers, Ben

We have dealt with Stamped since 2016 and historically have been an excellent vendor - among the best we have experienced. Dealt with Elvis today on two matters. He replied promptly and professionally. Great to work with and did an excellent job to get issues resolved.

Allowing my customers to leave reviews helps me create the best products possible and also helps their fellow buyers make educated, confident decisions. This app is perfect for my needs, and when I contact their customer service, they're always friendly and super fast!

Using this app 2021-2025 and I had to update our review to warn other merchants that bugs persist in this app, taking us a huge amount of time to publish & feature each review (ie lots of screen refreshes, repeated checking of status of each live vs not live review has changed).

For 1-2 years they have promised fixes but just this week we learn there is a wait on for a new version of the app being built though they cant tell us when it will be available.

No attempt to mitigate or overcome the issues from stamped.io by offering workarounds, or an app fee break/discount so we are planning to migrate to an alternative app ASAP.

The support from Stamped is outstanding! The two team members I dealt with were professional and friendly and above all, fast. My reviews "disappeared" from my website and as a non-advanced user I couldn't work out how to restore them and had to request help. The response was instant and the reviews were up again overnight.

Anthony Roberts was incredibly helpful and fast. He fixed my issue quickly and made sure everything was working properly on my store. The app itself is very easy to use, and the support team really goes above and beyond. I truly appreciate the level of care and attention they provide. Highly recommend!

Got the job done - Thank you Anthony for the great help. Incredible support.

Customer service resolved my issue where my reviews weren't showing and im really pleased with this app