Promer AI Ads: Meta Ads & UGC

Hi,

We are the support team from Creative Studio. Thank you so much for your kind review!

We're really happy to hear that you had a great experience with our app and that Julie’s support was helpful in resolving your issue quickly.

We sincerely hope your journey with Creative Studio continues to be a positive one! In addition to constantly improving your experience, we’ll keep working hard to enrich our services for valuable users like you. Your kind words mean a lot to us, you are truly an important part of our community!

If you have any questions or need anything, please don’t hesitate to reach out to us via live chat or email us at promerteam@firegroup.io

Best regards,
Promer Support Team

Hi,

We are support team from Creative Studio. Thank you so much for your kind review!

We're really happy that you're enjoying the app and that our support has been helpful to you.

We sincerely hope your experience with our app continues to be a positive one! 💪

In addition to constantly improving your experience, we will continue enriching our services for valuable users like you. Thank you from the bottom of our hearts for your words, you are truly an important part of our community!

If you have any questions or need anything, don’t hesitate to reach out to us via live chat or email us at promerteam@firegroup.io

Best regards,
Promer support team

Hi there,

Thank you so much for your kind review! We’re really glad to hear that the onboarding experience was helpful and that you’re already seeing good results from the app.

We’re excited for you to continue exploring and getting even more value from it. If you ever need any support along the way, please don’t hesitate to reach out via live chat or email us at promerteam@firegroup.io we’re always here and happy to help.

All the best,
Promer Team

Hi there,

Thank you so much for your kind review! We’re really glad to hear that you received helpful support while creating your first ads and that you’re happy with the quality of the images.

Getting started can sometimes be challenging, so it’s great to know we could make the process smoother for you. Your recommendation truly means a lot to our team!

If you ever have any questions or need any assistance, please don’t hesitate to reach out via live chat or email us at promerteam@firegroup.io we’re always here and happy to help.

Warm regards,
Promer Team

Hi there,

Thank you so much for your wonderful feedback! We’re thrilled to hear that you had an excellent experience using Promer to create your ad creatives.

Our goal is to make the process as smooth and effective as possible, so it’s great to know the app is helping you achieve that. Your support truly means a lot to our team.

If you have any questions or need any assistance, please don’t hesitate to reach out via live chat or email us at promerteam@firegroup.io we’re always here and happy to help.

Warm regards,
Promer Team

Hi there,

Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying the app and that it’s helping you save time, that’s exactly what we aim for.

If you have any questions or need any assistance, please don’t hesitate to reach out via live chat or email us at promerteam@firegroup.io
. We’re always here and happy to help.

Warm regards,
Promer Team

Hi there,

We’re truly sorry for the frustration and disappointment this experience caused. We understand how discouraging it is to run into an error when you’re expecting the app to work, and we take responsibility for that.

After carefully reviewing the situation, we found that the issue occurred during the ad creation step while the AI was analyzing the product. In some cases, when the product content or language isn’t fully supported yet, the system may fail to process the image properly and result in the error you saw. This is something we’re actively working to improve.

We’ve reached out to you via email to explain what happened and to help with a clear solution or workaround so you can continue without running into the same issue again. Please feel free to check your inbox (and spam folder, just in case). We’d genuinely appreciate the chance to assist and make this right for you.

Thank you for taking the time to share your feedback. It helps us improve not just for you, but for everyone using the app.

All the best,
Promer team

Ciao,

Siamo il team di supporto di Promer. Grazie mille per la tua gentile recensione!

Siamo davvero felici che l'app ti stia piacendo e che il nostro supporto ti sia stato utile.

Speriamo sinceramente che la tua esperienza con Promer continui ad essere positiva! 💪

Oltre a migliorare costantemente la tua esperienza, continueremo ad arricchire i nostri servizi per utenti preziosi come te. Grazie di cuore per le tue parole: sei davvero una parte importante della nostra community!

Ti consigliamo anche di visitare il nostro blog, dove troverai le ultime novità non solo su Creative Studio, ma anche su tutte le altre applicazioni Promer e molto altro ancora:

👉 https://community.promer.ai/

Per qualsiasi domanda o necessità, non esitare a contattarci tramite la chat dal vivo oppure scrivici a promerteam@firegroup.io

Cordiali saluti,
Il team di Promer

Hi there,

Thank you so much for your kind words! We’re delighted to hear that you had a great experience with our support team and that your issue was resolved quickly.

Providing fast and helpful support is very important to us, so your feedback truly means a lot. We really appreciate your recommendation!

If you ever need any further assistance, please don’t hesitate to reach out via live chat or email us at promerteam@firegroup.io we’re always here and happy to help.

Warm regards,
Promer Team

Hi there,

Thank you so much for your kind and thoughtful review. It truly means a lot to us that you’re taking the time to explore the app and share your first impressions. We’re really happy to hear that it looks promising and that our support team has been helpful so far.

We completely understand that it takes time to fully discover everything, and we’re excited for you to continue exploring. Our goal is to make sure you have the best possible experience as you dive deeper into the app.

If there’s anything you need along the way, please don’t hesitate to reach out via live chat or email us at promerteam@firegroup.io, we’re always here and happy to help.

We truly hope that as you continue using the app, you’ll feel even more satisfied with the experience and that it earns a full 5-star from you. Your support means a great deal to our team. 💙

Warm regards,
Promer Team