Multi Vendor ‑ Puppet Vendors

I would really like to express my sincere thanks to the team at Vendor Puppets. The service is truly amazing - any and every problem I have had (I'm not all that techy) was resolved overnight and they guided me through every step. I have personally spent a great deal of time trialing multiple multi-vendor platforms and the service and options available here are really outstanding - could not recommend highly enough! Thank you, team. Michelle Nixon (The Online Art Gallery Australia)

We migrated all of our inventory from another multivendor platform, and Puppet Vendors has been a huge improvement. Their tech support team has been very responsive and helpful during the transition. Highly recommend.

I wrote to the team expecting updates to the product, received confirmation that it would happen a week or two later. After a series of follow ups and six months of paying for the app, I received nothing. It was very frustrating.

That said, once the Puppet team saw my initial review, they provided me with a full refund and offered to try again within a tight deadline (no longer need the service given we had to come up with an alternative). It was a nice response.

Excellent app as well as SUPERB customer service. Began to get a little frustrated due to pricing and some minor hiccups with set up, but customer service was AWESOME! They were able to work out a fair price schedule as well as help me through set up. I couldn't have picked a better service and I would definitely recommend for certain.

I started using this app about four months ago. It has significantly changed my business for the better!
Keeping track of consignment goods and vendors was all done manually by me via spreadsheets before. Now it's so simple and efficient.
I know who to pay, what amount to pay, who and what has already been paid out, all within a few minutes.
My consignors love being able to sign in and see what's still in the shop and what's been sold.
I would never choose to go back to using so many spreadsheets and so many hours spent checking and double checking, and still making mistakes!
I highly recommend this app for any business with consignment goods.

Two weeks in and I am impressed with the app. Working with Martin has been easy and helpful. There are some areas I'd like to see work better for my business model but they are all minor. Overall I recommend this app if you're managing a marketplace with your store.

Disappointing Experience – Usability Issues
While the app has potential, it suffers from fundamental usability issues that make it impractical for us to use for most of our vendors.

Key Issues:
1. Commission Assignment Visibility
o The app allows assigning commissions by percentage or dollar amount per product, but once assigned, product names are truncated to only the first word.
o Example: If selling pet products, items like "Dog Bowl," "Dog Leash," and "Dog Collar" all display only as "Dog," making it impossible to distinguish between them.
o The only alternative is using SKUs, but this becomes impractical when dealing with hundreds of variant SKUs.

2. Product Search Flaw (Partially Fixed)
o Initially, the search feature displayed every product containing the search term, including inactive products, with no way to filter them out.
o If the desired product wasn’t in the first set of results, there was no way to select it.
o This issue was eventually addressed but was surprising, given the app has been available for years.

Overall Experience:
We reported the commission assignment issue early in our trial period, yet a month later, it remains unresolved. Additionally, the last update was on March 4th, meaning no progress has been made since our trial ended. This lack of responsiveness is disappointing, and unless improvements are made, I cannot recommend the app.

Update 24/03/25: The issue "1.Commission Assignment Visibility" was fixed Friday 21/03 after leaving this review on the 19/03 so now works as one would expect. Thankyou

I have been using this app for a few weeks and have been enjoying it very much. My vendors are finding it very user friendly and straightforward and I have not heard any complaints!

On the merchant side it is very easy to understand and use, and integrates seamlessly with the main Shopify site.

The cherry on top are the amazing people behind it. I had the pleasure to work with Martin to optimize the app features for my needs and he has been so very helpful and available! He listened to my needs and delivered everything we agreed on in a very timely manner. I highly recommend this app and I can see my business growing with it.

Thank you Martin and the Puppet Vendors team!

After assessing all multi-vendor marketplace apps available to enable that functionality on Shopify, I settled on using Puppet Vendors for my early-stage business purposes. The price is right to start with and will be quite reasonable as we grow, the built-in features are great, and there's a good deal of possibility for customizing the vendor experience. Perhaps most importantly, the team is committed to continually improving the app and are great with support requests. Thanks, Martin, for your help along the way.

I'm very happy with this software. I have a startup consignment shop and I am using this to track my customers inventory and the amount I owe each of them. It's an added bonus that they can log in and see what's sold, what items remain in the store, and details on what they're owed. I have around half of consignors sign up to see their online portal.