QuickBooks Online

I admit when we first started using this connector back in 2025, it worked well and the team helped us actively troubleshoot many times. I have worked with many fantastic customer support folks Sam, Rhica, and Ivy among others. This update to my review is certainly not a reflection on the customer support individuals. When you can reach them via the very long queue in the chat - no phone options - they are pleasant and really try to help.

But the fall from grace is quite abrupt. We had been successfully using the integration for almost a year and were happy with it. Then the past couple of months, everything has been falling apart. We enabled Shopify B2B features that were recently released, which seemed to have broken several of our mappings. The support team helped us during this transition and it seemed to be working fine but actually was inconsistently mapping our data we later learned. Then they requested we upgrade to the new app which we did also using the customer support team to ensure we did correctly. After several sessions, we made the switch only to find that, in fact, we had both the legacy and the new systems still connected duplicating all our transactions, which were, by the way, still not coming through mapped correctly to our customer files. Once we flagged the issue, they told us to revert to the legacy version because the specific functionality we needed, like mapping a customer's organization, was not fully supported on the new version. Why would they release an 'update' that is half baked AND encourage/force companies to transition?

Now we are still trying to troubleshoot all our customer mapping issues with engineering. I am not surprised that it is taking a long time for them to triage as I am seeing that I am not alone in this mess.

I am sad to say that my review has gone from 5-stars to 2 (and I am being generous) because of the recent changes and the inability to get it functioning correctly. For small businesses and start-ups, these tools are supposed to improve efficiency. However, this has created so much more work for my team, it is quite disappointing.

Sherwin was very helpful with the new connector update.

Jasmin gave me a great service explaining me me everything between the connections, great job

Chelle was very helpful and professional. After my previous chat was disconnected, she quickly reviewed my case, and assured me that I would receive updates by email. I truly appreciate her prompt and friendly assistance!

Chelle was very helpful and knowledgeable about my question re: Shopify integration

Sam was very helpful and brought my issue up to the devs to correct. Once it is fixed the app will work well.

Francis was SO patient with me and did an excellent job finding the answer I was looking for. When one solution didn't work, he was so patient to guide me through another solution and fixed it! I am back on track with my QB and ready for business! Thanks Francis!!

Jasmin promptly provided an update on my support ticket.

Francis was so helpful, this was the fastest I've ever had a resolve! Super knowledgeable and pleasant to work with!

Maycel was extremely helpful, He work on multiple issues I was struggling with, He stuck with me for over two hours trying to help me correct the mistake I made