Reviews (466)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for managing bulk orders, tiered pricing, and order limits, especially for B2B and lightweight wholesale. They say it reliably handles complex quantity breaks, minimums/maximums, and one-per-customer rules across large catalogs and multiple stores. Merchants like the customizable discount tables, CSV rule imports, POS support, localization, and useful free plan. Support is frequently described as fast, knowledgeable, and very helpful with customizations.

January 30, 2024

Great service and the product delivered as expected. I was looking for a nicely presented volume discounts table and it shows very well on my product page in Shopify. I needed some help to format it and got the help I needed from the Orichi associate who understood exactly what I wanted to achieve.

Agile Stationery
United Kingdom
About 1 hour using the app
January 30, 2024

After searching everywhere for an app that can offer Tiered Fixed Pricing, Orichi came up trumps! All the other apps say they offer this but it is all based on discount pricing. Thank you to Alvin for importing all my products and pricing, which would have taken me hours to do myself and to David for his help too. I would not hesitate on recommending this app! Thank you again.

mywipe
United Kingdom
4 days using the app
January 25, 2024

Level of prompt service from Alvin is excellent - The discounts were exactly what we needed and especially for selling in only pack qty's. There was nothing that could not be altered on the front end. So far we're very happy with the app.

Star School Supplies
Ireland
10 days using the app
January 19, 2024

Providing all features I needed, yet easy to use.
Staffs are very helpful and give responses promptly.
I have no idea of coding, I tried other similar apps before, but they are lack of support for integrating with the purchased theme.
The support team help me to track down every single problem I faced and solved them quickly.
A 10 out 10 service, highly recommended!

Willit Retail Display
Australia
4 months using the app
January 10, 2024

Installed the app and had problems with cart; any time a customer tried to change an amount, it automatically would go to checkout; also, a customer could not delete any product from cart.
Reached out to support and waited 24 hours. No response, even though it shows they had been online an hour earlier.
I uninstalled the app and went to a competitor which is working fine and does exactly what I need it to do.

Pandasaurus Games Wholesale
United States
1 day using the app
November 16, 2023

This app has all the customization for discounts that I needed, custom quantity price breaks, targeted to customers with specific tags. It works perfectly to deliver all of that.

I have tried other very popular discount apps, that cost even more per month and my theme had compatibility issues with them. There was always something that didn't work right and their support teams couldn't address. Even though I had some initial compatibility issues with displaying everything properly in this app as well, the support team responded within minutes and fixed every issue that was found, perfectly. The team behind this app is really amazing, and you can trust this app do everything it says it does. I had very custom discount scenarios and this was the one that could do it all.

I can't recommend this app highly enough!

My Store
United States
About 1 hour using the app
September 26, 2023

A great app that works as promised. We have some unique needs and Orichi real time chat support has been very responsive and responds instantly to US Eastern Time zone.

When their app couldn't do something we needed, they volunteered to take an export file of what we need to be done and will add the functionality to be customer facing in a near term future release.

A very reasonable price for an app that makes our production process much more efficient since selling very small quantities of our specialty items is cost ineffective.

Enjou Chocolat
United States
3 months using the app
September 5, 2023

Tested the app for our website and it does exactly what we needed it to do and even offers more features. Their support team is so helpful as well and fixed some of the issues we came across immediately.

Signspace
Australia
5 days using the app
August 11, 2023

Great tech and service support! The team has helped me a lot for integration of the theme Xtra, as well as fixing small bugs on discount campaigns.

One Stop Supply
United States
6 months using the app
August 17, 2023

We set minimum order quantities for certain products. Several times customers have been able to cash out when not meeting the minimum requirement. We then have to go and explain to the customer and cancel their order. It's super frustrating and when I reach out to the app for assistance, I have never gotten any help to fix the problem. Their response time is so slow. Unfortunately we will be finding another app that can do this.

Beyond Tent
United States
10 months using the app
ORICHI replied August 18, 2023

Hello,
Firstly, we are so sorry for the issue that you had with our app.
As we explained to you, the reason that some customer can bypass the rule is due to the dynamic checkout button in your product page. We can help you to solve the issue but we will need your confirm first.
Maybe you missed our last email we sent to you on the same day you complained about the issue, so please check it and we can help you quickly on this issue.
Thank you,
Orichi team