Bold QuickBooks Sync Pro

It's way too expensive for what it does. Looking for alternatives. Also it doesn't seem to know how to handle Amazon Payments, which I didn't think would be a big deal but it turns out a lot of people like to use Amazon Payments.

It does handle Shopify Payments transactions fine. But for $20/mo? I signed on when it was free.. so now I have to figure something else out..

Update: Customer support contacted me and assured me they are working on a fix to handle Amazon Payments. They also offered me a discount while I wait for this feature.

I have tried to use this app for about 2 years and we have had nothing but issues with our Shopify orders importing to Quickbooks Online. If a discount is applied to an order, it will not import correctly. It does not import sales tax correctly, so we have to go through each order manually and make adjustments. Each time a customer places an order, a new customer is created in Quickbooks instead of adding to existing customer. I tried numerous times to get support, but I was notified there were no solutions. I do not recommend using this app. You will have more of a headache than manually exporting your orders.

Overall a nice tool. There are a few annoying holes in this app, though, such as not accounting for gift cards (not purchased gift cards, but rather issued gift cards), not ignoring cancelled sales transactions ( this is a big problem that constantly throws off our inventory counts in QBO). It also literally takes about an hour (I am not exaggerating) to load the mappings in the app. Lastly, this app / integration does NOT account for bundles. If you sell bundles you're out of luck; you will need to enter the bundle transactions manually. Overall, I feel like the software is not very robust and it lacks transparency in terms of account mappings. After 18 months of use, I am actively looking for a better alternative.

We appreciate the functionality of the "FREE" tier of this app so far with keeping our books accurate to the payouts. As we continue to expand and orders increase - having to pay a monthly fee on top of everything (even as a paying Quickbooks Online customer) - and depending on what that volume is - is frustrating. I do consider those fees accommodating for the continual improvement, monitoring and support for this app independently as it provides "as-needed" functionality per business that I assume Quickbooks themselves do not have to deal with. I can't punish Bold Apps for that. I can wish there was a more thorough integration between the two (like connecting clients and customers viewable through the Shopify admin side - like the Insightly/Quickbooks integration - and viewing invoices or sales receipts that coordinate to that customer).

I've been using this app for a year or so. Ever since the software was transitioned to Bold for support since probably around Sept or Oct, we've been having issues importing the transactions to QBO. Bold changed the product name by automatically adding a " - " to the end of the name if the product doesn't have a variation. I used import by name and one day all of a sudden, most of my products' names had the dash. Then the accounting system got confused and created service instead of inventory for the products. I talked with Shopify support and they cannot do anything there. Then after some days, the dash issue seemed to fixed, while my accountant is trying to clean up the old issues, now we have products - some with the dashes, some without, some as service, some as products. I contacted Bold and they said it's issues from QBO. What a nightmare! If you are happy now, beware that someday there might be software changes that you won't get informed and you will get screwed. I was happy with the app and shopify, now I am just pulling my hair and see if I can get out of this especially at the busiest time of the year for retailers. Shame on Shopify, shame on Bold.

Fairly easy to set up, although, we needed our accountant to confirm a few things. Otherwise, once it's up and running it's very easy to work with.

Quickbooks had been working well for me when... something got glitchy and the downloads are a mess. Support is not helping, I've given them a week and the mess keeps getting bigger. No solution. I'm looking at other integration apps now.

This app worked fine for a year or so and then it just stopped exporting to QB. After numerous attempts for a callback with customer support, they only emailed me days later. None of the tech support agents listened to the actual problem and they kept passing me from agent to agent...each one more clueless than the last and it was obvious no one bothered to read the previous correspondence, wasting a ridiculous amount of my time. Possibly the worst customer service I've ever had to deal with for an app that's supposed to simplify my life. I will be looking elsewhere going forward.

This app used to work so well, but clearly, it seems that significant updates were made and all of a sudden, how transactions are transfered into Quickbook accounts as well as taxes management is rigid, poor and we're not able in any way to migrate data properly from Shopify to Quickbooks.

Simple question to Bold: if the machine ain't broken, why fix it?

You made us very frustrated, generating hours of manual adjustments in Quickbooks. The only thing we're now happy about is to look to other apps, better adapted than the poor updates and development you've been investing into.

Sorry.

I have now deleted this app after 3 years of using it the incompetence of support unable to resolve an issue the lack of communication is appalling please be warned I have now switched to a new app I couldn't take dealing with this team anymore.

*Update* Stay away from this app the issue is unresolved after 8 days was offered a call at a specific time never happened never got the call - I would strongly advise look at other apps first before this.

App stopped working with an error on a few order exports contact BOLD support 4 days ago still no response. Have reported this to Shopify in the hope they can help me. If a company is promoting their applications but can't support their apps they should be removed from the app store. You would expect better than this.