Bold QuickBooks Sync Pro

Did not work with my version of Quickbooks. (Self Employed, online version). Had this been specified before hand, I would have never tried to install this app. When I contacted customer service because I was unable to get it set up, they let me know that it would not work and I was told that I would not be charged since I couldn't use the app. However, I got my bill today and I was in fact charged for it, an app that I could not use at all. Would like a refund.

Normally this is a great company. I just wish this information had been known beforehand, and I would not be charged for something I could not use or even set up. Especially since customer service said that I would not be charged.

I have been using this app for over a year, but recently something has changed and I get errors on every export. There are tax rate discrepancies between QB and Shopify and its made a MESS of my quickbooks. My accountant and I have been working to fix everything for days. Stay away! Do not use this app. (UPDATE) After reading other reviews, its very clear that this company has screwed over many other shops on this platform. How the hell does Shopify advocate for this company? How many small shops have lost hours of time or hundreds of dollars to accountants to solve the issues created by this trash? I am surprised there hasn't been a class action lawsuit against this app to compensate for lost accounting fees and time.

Ever since BOLD has taken this app over it has been a complete joke.

Have been dealing with many integration issues and missing info not being brought over from shopify. Have been working with bold since september to no avail. Since we have been having those issues, many other issues have risen and now it is slowing down multiple areas of my business causing extra problems and costing me more money.

Good luck trying to get ahold of them on the phone, every option sends you to a voicemail. They are very unresponsive in emails and the longer this problem has gone on, the less i hear from them.

They used to give me a 2 week deadline as to when it would be looked at or fixed, now they don't contact me at all until i email multiple times after waiting a month. Going on close to 5 months now without any solutions.

I could not be more unhappy with this app and the complete lack of customer support I received. I've been using it for years and it's always been janky and unpredictable. For the past 9 months or so we've been getting daily import errors; sometimes entire months of entries were not imported. Initially they were helpful and helped fix things when they broke, but it's gotten super bad in the past few months and now no one even bothers replying to my messages (I've sent at least 2 email in the past ten days with no reply).

Current issues: thee app doubled a bunch of transactions so our books are totally messed up. AND now I just figured out that it's not able to import any orders from Germany for some reason, so every day I get error messages for all our German orders.

In short, this app is the worst, it continues to degrade and break in weird and new ways, and good luck getting any meaningful help from customer support. Switching to Quickbooks Bridge, and will not be using any Bold apps going forward.

Update: Heard back from Customer service. They made good and answered questions and made proper corrections. They promised that neither I nor anyone else would have to go through what I did. I always like the product and still do. Hopefully, it will be worth the monthly fee. I have amended my review from one star to three. But I made them wait for two weeks before I changed it. But I am a man of my word. they held up their end so I will do the same.

WORST customer service ever! AND now they want to charge $30 for their terrible customer service! 2 weeks of trying to get SOMEONE to call me back and I get are Emails saying they do not have time to call back!! See my most recent ticket number below!! I have to make an appointment to ask a simple billing question!!! AND no one is available until 3/19!! Apparently, I am not the only customer upset about the bait and switch tactics used to get us attached to this program. Too bad I used to like this app a lot.

Request 245241 has been updated!
Status: Open - Awaiting reply [Rate This Ticket]
Alexa (Bold Commerce)
Mar 16, 09:31 CDT
I'm sorry Dominic, but I personally don't have any time to accommodate a call today.
Please book a call with our accounting manager here: https://boldaccounting.youcanbook.me/
As it will guarantee a call back from us.
Alexa | Client Success
support@boldcommerce.com

The only reason I'm giving this two stars (and not one) is that the product seems to work ok. It is still buggy on many items and we will see how buggy it ends up once I now have to start paying for exports and there is more information that will be moved from Shopify to QuickBooks Online. Like many others I'm also disappointed to now have to pay a fee when I'm already paying a fee to both Shopify and QuickBooks Online.

I already have to manually enter many items that "Error" out on export. If you want to charge for an item it better work damn near flawlessly instead of having to manually enter sales every month. Never has it properly exported all transactions in a month.

It also appears I won't get the "free" upgrade until August because all they sent was an email notification and I did not notice they were going to start charging because I only integrate sales once a month and just noticed the notification at the top of Shopify today and then found the email buried in between thousands of others I get. They should have given more than about three weeks notification on the Shopify integration page. Proof of crappy customer service and communication.

Update 6/9/18 - I'm bumping my original two star review to three because the customer service did follow up and get us a free trial. I will also say that the program does work overall fairly well. There is still a few issues that would be nice if the would work out. However, no matter what I have trouble swallowing an additional fee that we will eventually have to pay when the free trial period runs out. Having to pay for Shopify, QuickBooks, and this App is a bit on the steep side. I would try Xero except I see Bold operates that integration app between Shopify and Zero also so I'm sure once that becomes popular enough Bold will be charging for that one too...

I'm too disappointed to pay yet another monthly fee. Like it wasn't enough to pay Shopify and QuickBooks, now I have to pay to sync data between two. I think it's time to look somewhere else for more affordable solutions.

a large amount of our sales transactions are not being exported into QB's online. We are spending far too many hours just reconciling. The developer needs to think through the logic of the end user, this clearly is not the case.

Use to be a great apps now they charge it and even worst many order dont sync and you have to manually enter it into quickbook.

Got the basic plan at 200 order per month. And I'm only at 152 and Bold charge me extra fees for every Extra fees. Really dissapointing, hope I find a better solution to Sync with Quickbook

I am very unimpressed with BOLD. Their customer service is lacking and they don't seem to understand their product. When I emailed for support I received numerous responses from numerous reps, they seem extremely unorganized. In the end, my issue wasn't resolved. This app is apparently unable to do exactly what it is meant for (exporting data), we are looking for alternative apps than shopify because of BOLD. Wouldn't recommend.