Reviews (57)
Refine
-
By rating
I cannot stress enough how happy we are to have found Prehook: Quiz funnels. Prehook offers so many robust features that made our quiz not only look amazing but truly conveyed our brand's voice. Creating this quiz seemed pretty daunting at first, but Co-founder Gen Furukawa is a wealth of knowledge and helped guide us every step of the way. He even helped build us a sample quiz! You can find us at https://www.thespoiledmama.com/.
Wow, thank you so much for the review! we are thrilled that you are getting value out of this....it's been so fun helping build out the quiz strategy for Spoiled Mama. Can't wait to see the continued success!
- Gen
This plug-in is easy to use, free, and the team is great to work with! As good as the enterprise solution we were using.
Whether SMB or enterprise, every merchant deserves a quiz that creates a personalized customer experience. Thank you for using and recommending Prehook!
- Gen
I love the design of this app and I felt the pricing was better than other quiz apps, I meant to migrate over to this app from another but the recommendation algorithms don't seem to work very well and it was just too much of a hassle in the end to set it up properly. I'd give 3 stars, it probably would work well for simpler quizzes with straightforward responses, but I gave 2 because we were charged $45 for the app even though we had no completions(never went live).
Hi there Alina,
Thanks very much for sharing your feedback!
I'm sorry that your experience with Prehook was a 2-3 star experience. We aim to provide the best customer support and success in the Shopify ecosystem, and I'd appreciate the opportunity to make this right for you if you are open to it.
I have emailed a few times, happy to refund you and ensure that you are able to migrate with fine-tuned recommendation algorithms if you'd like. unfortunately we were not able to connect on our scheduled call.
Please reach out to me directly any time if we can help you migrate your quiz, we can take care of all of the quiz design and implementation to get it set up to your liking. I understand that the recommendation can take some time to set up, as we have focused on building a robust recommendation platform.
Thanks again for trying Prehook, I hope that we can make this right for you.
Best,
Gen, Prehook Co-Founder
I am surprised no one reported how buggy this app is. The first time I created a quiz, it won't show me any product recommendations. The second time, I created works fine. But as soon as I move around the questions, the problem started showing up again. It seems like you have to plan everything from the very start, anytime you want to make changes then the app starts acting weird. Am I really the only one that has these problems? I tried to contact developer, but haven't received any response yet.
Hi there,
Thank you for sharing your experience with Prehook. I am very sorry to hear that you were having a buggy experience.
We prioritize your happiness and customer experience, and I'd love the opportunity to make this right with you. I've reached out several times via email, have not heard back, but if we can do ANYTHING to help you with your quiz experience, please reach out directly gen@prehook.com.
Thanks very much!
- Gen
We chose this app based on the reviews so we wanted to leave one for other entrepreneurs. The quiz is extremely helpful for gathering data so that we can recommend specific products to our customers. It also integrates with our email software and SMS. We were a bit confused on how to set it up for the specific product recommendations but Gen, one of the cofounders, jumped on a call to explain everything in detail and even took the time to walk us through setup. We give it 5 stars for everything from data collection to customer support!
Thanks so much for sharing your feedback and review.
It was great chatting and understanding your quiz strategy to gather customer data and create a tailored customer experience after the quiz -- super exciting what you are doing with Klaviyo email and SMS.
Excited to hear about your continued growth!
- Gen
Really great UI/UX on this app. Highly recommend for anyone that wants to build a quiz on their website.
Hi Broya,
Thanks so much for the review and the recommendation, we look forward to seeing your continued success!
- Gen
Hi Guys, this is dparfumgirl and this review is from the best part of me because the makers of this app have gone over and beyond for my store. They created a whole new functionality just for me(they created the currency sign specific to my location in literally less than 24 hours), the support has been amazing i mean they had two separate teams working for lil me. This is hands down the best app for your quizzes. Also since i installed it i have been able to generate revenue from it. Thank you Gen, Thank you AZ. you guys are the very best. Doing my chicken dance lol.
Thank you so much for the kind words! It is a pleasure to work alongside you, and so glad to hear that you're seeing success with your fragrance quiz. to many more chicken dances of success!
- Gen
Building the quiz was much easier than I expected. Choice of graphics was great. Support from Gen was outstanding! Everything turned out great!
Great app! Been using it for a bit and has a great UI! Very reasonable on the price point as well - definitely would download this if you're looking for a quiz
We're so happy to hear that you are finding value with Prehook! We just launched, and have many exciting features in the pipeline to make the quizzes even better in terms of helping you capture key customer pain points. Let us know of other features that you need!
- Gen
using the app was quick and easy! I love how interactive the final product turned out. Definitely looking forward to including more quizzes to my website (www.dezynr.shop)
Thank you so much for using Prehook, we are thrilled to hear that you love the product. We look forward to helping you sell more awesome earrings with a product recommendation from Prehook!
